BSOD unplugging USB mouse


  1. Posts : 7
    Windows 7 Home Premium
       #1

    BSOD unplugging USB mouse


    Hi, I have been using my laptop with windows 7 installed for a while. Whenever I unplug my USB mouse, I receive a blue screen and windows says that it will restart.

    I have the dump file, and I can attach it to this post.

    Thanks for everyone's help.
      My Computer


  2. Posts : 2,014
    Windows 7 Professional 64bit
       #2



    There is a lot of info missing needed to analyse your issue:

    Please follow these instructions for posting:

    https://www.sevenforums.com/crashes-d...tructions.html

       Tip
    Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK



    Cheers

    Dave
      My Computer


  3. Posts : 7
    Windows 7 Home Premium
    Thread Starter
       #3

    Alright, I grabbed all the stuff from the Sevenforum program and I got a kernel memory dump. I attached them to this post.

    The Memory dump was large, and it wasn't uploading here very well, I uploaded it to my sky drive. You can view it here: https://skydrive.live.com/redir?resi...D4AE45BFB6!125
      My Computer


  4. Posts : 2,014
    Windows 7 Professional 64bit
       #4



    Those are fine, thanks
      My Computer


  5. Posts : 2,014
    Windows 7 Professional 64bit
       #5

    Hi,
    From your logs:

    Code:
     
    STOP 0x0000010D: WDF_VIOLATION 
    Usual causes:  Device driver, ?Memory
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 10D, {a, fffff80000b9c8a0, 0, fffffa8005e1fae0}
    Probably caused by : Wdf01000.sys ( Wdf01000!FxIoQueue::FatalError+5b )
    Followup: MachineOwner
    ---------
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    WDF_VIOLATION (10d)
    The Kernel-Mode Driver Framework was notified that Windows detected an error 
    in a framework-based driver. In general, the dump file will yield additional 
    information about the driver that caused this bug check.
    Run SFC to check the integrity of all Windows 7 system files:
    Click on the Start > Type in search cmd
    Right click cmd at top and Run as Administrator
    Type SFC /scannow at the prompt
    (Note: there is a space between SFC and /scannow)

    https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
    https://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
       Tip
    Run these tests overnight


    These drivers are contributing to your BSOD'S:

    Code:
    Faulting Driver: iaStor.sys
    Dated: Sat Nov 06 07:44:52 2010
    Refers To: Intel Storage drivers
    Uninstall Intel Rapid storage Program, reboot and then download and install this stable version:

    http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

    You want file: iata_enu.exe
    Version: 11.2.0.1006
    Date: 06/07/2012

    Code:
    Faulting Driver: Apfiltr.sys
    Dated: Fri Dec 03 05:32:20 2010
    Refers to: Alps Touch Pad Filter Driver for Windows x64
    Update from OEM manufacturer's website or from device manager:
    https://www.sevenforums.com/tutorials/97061-driver-install-device-manager.html

    Code:
    Faulting Driver: mousim.sys
    Dated: Mon May 16 21:16:58 2011
    I cannot find any reference to this driver anywhere and suspect your computer maybe infected.

    Run these programs to check for virus infection and post back any results:
    http://kaspersky-tdsskiller.en.softonic.com/
    Windows Defender Offline

    Problem devices:

    Code:
    Antilog32 
    Refers to: Zemana Antilogger or any other program with antilogger in the name.
    Navigate to:
    Start>Click Control Panel>change to icon view.
    Click on Device manager>Click the View Tab>Click show hidden devices
    locate non -plug & play devices> and then expand
    Is there an AntiLog32 entry?

    Cheers
    Dave
      My Computer


  6. Posts : 7
    Windows 7 Home Premium
    Thread Starter
       #6

    Yes, there is an Antilog32 driver when I click show hidden drivers. It has a yellow warning at the corner and says "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)"

    I want to say that Mousim.sys is a virtual mouse driver. It is provided by the Macro Program "Blue Eye Macro". (Mousim is short form for Mouse Image)

    Also, After completing the scans you told me to do, I found no memory issues or malware issues.
    Last edited by dbassily; 18 Apr 2013 at 23:08.
      My Computer


  7. Posts : 7
    Windows 7 Home Premium
    Thread Starter
       #7

    Mousim was the problem. Uninstalled the Virtual Driver from Blue Eyes Macro and the BSOD Stopped. Thanks for your help.
      My Computer


  8. Posts : 2,014
    Windows 7 Professional 64bit
       #8

    Glad to help
    thanks for the info on Mousim.sys as it may help others in the future.

    Antilog32 - Monitor the situation and see if any issues arise.

    cheers

    Dave
      My Computer


  9. Posts : 1
    Windows 7 Home Premium 64-bit
       #9

    i have the same problem like this.. also it came from blue eye macro.. where did he disabled or uninstall the mousim.. i cant find it.. please help..
      My Computer


 

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