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Windows 7: BSOD unplugging USB mouse

15 Apr 2013   #1
dbassily

Windows 7 Home Premium
 
 
BSOD unplugging USB mouse

Hi, I have been using my laptop with windows 7 installed for a while. Whenever I unplug my USB mouse, I receive a blue screen and windows says that it will restart.

I have the dump file, and I can attach it to this post.

Thanks for everyone's help.


My System SpecsSystem Spec
.
17 Apr 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 



There is a lot of info missing needed to analyse your issue:

Please follow these instructions for posting:

http://www.sevenforums.com/crashes-d...tructions.html

Tip   Tip
Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK



Cheers

Dave
My System SpecsSystem Spec
18 Apr 2013   #3
dbassily

Windows 7 Home Premium
 
 

Alright, I grabbed all the stuff from the Sevenforum program and I got a kernel memory dump. I attached them to this post.

The Memory dump was large, and it wasn't uploading here very well, I uploaded it to my sky drive. You can view it here: https://skydrive.live.com/redir?resi...D4AE45BFB6!125
My System SpecsSystem Spec
.

18 Apr 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 



Those are fine, thanks
My System SpecsSystem Spec
18 Apr 2013   #5
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,
From your logs:

Code:
 
STOP 0x0000010D: WDF_VIOLATION 
Usual causes:  Device driver, ?Memory
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 10D, {a, fffff80000b9c8a0, 0, fffffa8005e1fae0}
Probably caused by : Wdf01000.sys ( Wdf01000!FxIoQueue::FatalError+5b )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
WDF_VIOLATION (10d)
The Kernel-Mode Driver Framework was notified that Windows detected an error 
in a framework-based driver. In general, the dump file will yield additional 
information about the driver that caused this bug check.
Run SFC to check the integrity of all Windows 7 system files:
Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt
(Note: there is a space between SFC and /scannow)

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Tip   Tip
Run these tests overnight


These drivers are contributing to your BSOD'S:

Code:
Faulting Driver: iaStor.sys
Dated: Sat Nov 06 07:44:52 2010
Refers To: Intel Storage drivers
Uninstall Intel Rapid storage Program, reboot and then download and install this stable version:

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

You want file: iata_enu.exe
Version: 11.2.0.1006
Date: 06/07/2012

Code:
Faulting Driver: Apfiltr.sys
Dated: Fri Dec 03 05:32:20 2010
Refers to: Alps Touch Pad Filter Driver for Windows x64
Update from OEM manufacturer's website or from device manager:
http://www.sevenforums.com/tutorials/97061-driver-install-device-manager.html

Code:
Faulting Driver: mousim.sys
Dated: Mon May 16 21:16:58 2011
I cannot find any reference to this driver anywhere and suspect your computer maybe infected.

Run these programs to check for virus infection and post back any results:
http://kaspersky-tdsskiller.en.softonic.com/
Windows Defender Offline

Problem devices:

Code:
Antilog32 
Refers to: Zemana Antilogger or any other program with antilogger in the name.
Navigate to:
Start>Click Control Panel>change to icon view.
Click on Device manager>Click the View Tab>Click show hidden devices
locate non -plug & play devices> and then expand
Is there an AntiLog32 entry?

Cheers
Dave
My System SpecsSystem Spec
18 Apr 2013   #6
dbassily

Windows 7 Home Premium
 
 

Yes, there is an Antilog32 driver when I click show hidden drivers. It has a yellow warning at the corner and says "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)"

I want to say that Mousim.sys is a virtual mouse driver. It is provided by the Macro Program "Blue Eye Macro". (Mousim is short form for Mouse Image)

Also, After completing the scans you told me to do, I found no memory issues or malware issues.
My System SpecsSystem Spec
19 Apr 2013   #7
dbassily

Windows 7 Home Premium
 
 

Mousim was the problem. Uninstalled the Virtual Driver from Blue Eyes Macro and the BSOD Stopped. Thanks for your help.
My System SpecsSystem Spec
19 Apr 2013   #8
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Glad to help
thanks for the info on Mousim.sys as it may help others in the future.

Antilog32 - Monitor the situation and see if any issues arise.

cheers

Dave
My System SpecsSystem Spec
22 Feb 2014   #9
Paultagamtam

Windows 7 Home Premium 64-bit
 
 

i have the same problem like this.. also it came from blue eye macro.. where did he disabled or uninstall the mousim.. i cant find it.. please help..
My System SpecsSystem Spec
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 BSOD unplugging USB mouse




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