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Windows 7: BSOD while scanning with AVG, logging into windows. Random times.

16 Apr 2013   #1

Windows 7 home premium x64
BSOD while scanning with AVG, logging into windows. Random times.


My girlfriends computer is having some trouble with applications and BSOD's.
Some programs (Steam, microsoft malicious software tool, AVG etc.) tend to stop running. "this program has stopped unexpectedly" type of errors.
Then there's the BSOD's. They are completely random. Sometimes they occur when playing guild wars 2, sometimes while logging in to windows. I've attached a diagnostics tool log.

System specs:
Microsoft Windows 7 Home Premium 64-bit SP1
Intel Core i5 3570K @ 3.40GHz
8,00 GB Dual-Channel DDR3 @ 666MHz (9-9-9-24)
ASRock Z77 Extreme4 (CPUSocket)
Screen: SMC23A750X (1920x1080@60Hz)
1024MB GeForce GTX 560 (ASUStek Computer Inc)
932GB Western Digital WDC WD10EALX-009BA0 (SATA)

Hopefully someone can help me here.


My System SpecsSystem Spec

16 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit

I did not see any dump files in the folder you provided please be sure windows is configured to create dump files upon crashing: Dump Files - Configure Windows to Create on BSOD

In the mean time I was looking through the other files you provided and noticed a few things

Fist please uninstall Daemon tools it uses a driver that is known to cause BSODs, once it is uninstalled please download and run this tool:

DuplexSecure - Downloads

When the tool runs if the uninstall button is greyed out you are done and can close the window, if it is not pleas click it and let the tool do its job. DO NOT click the install button it will install a driver known to cause BSODs

Next please uninstall AVG Using the AVG Removal Tool and replace it with Microsoft Security Essentials, this program is light weight and works very well in combination with Malwarebytes Anti-malware which you already have installed.

Last I se that you have a Razer Lycosa Keyboard, older versions of this keyboards driver is known to cause BSODs please update the driver from here: Razer Support
My System SpecsSystem Spec

 BSOD while scanning with AVG, logging into windows. Random times.

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