Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random hangs, BSOD, can't complete virus scan

17 Apr 2013   #1
Eightflower

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Random hangs, BSOD, can't complete virus scan

Hi folks, new user here. Trying to follow the rules! Lemmee know if I need to correct anything or provide any other information.

My Windows 7 install started hanging randomly yesterday, about once per hour. First few hangs were while web surfing, then while watching videos. First the application hangs, and I get the hourglass mouse, and I can usually click on a few things in Windows before it hangs too. The mouse cursor will still move but is otherwise functionless everywhere. Ctrl-alt-del doesn't work. Only option is a hard shutdown by holding the power button.

I've started a few virus scans using MS security essentials, but every time it hangs before it's complete. Used Windows applications to check RAM and the OS disk, both on restart. No errors reported.

Just an hour ago I got my first honest-to-god BSOD about 3/4 into yet another attempted virus scan. First security essentials gave me error code 0x80010gba (for the first time), then everything hangs like usual, and then the system BSODs and restarts.

Here's the error I got on restart:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA800AD3A800
BCP3: FFFFFA800AD3AAE0
BCP4: FFFFF80003384350
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\041613-21902-01.dmp
C:\Users\Seth\AppData\Local\Temp\WER-21980-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I used the SevenForums diagnostic tool and the zip file is attached. I'm out of my element here. Please help, thanks!


My System SpecsSystem Spec
.
17 Apr 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 



Hi,
Please reconfigure windows to collect the correct info
You want small memory dumps - "MiniDumps"

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

And here are the instructions for posting:

http://www.sevenforums.com/crashes-d...tructions.html

Tip   Tip
Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK



Cheers

Dave
My System SpecsSystem Spec
17 Apr 2013   #3
Eightflower

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Alright, thanks for the tip. Actually just had another system hang again (no BSOD this time though) while running the SF diagnostic tool! Grrr. Got it the second time though. Minidump should be attached. Going to bed for tonight, thanks for any help you can provide!
My System SpecsSystem Spec
.

17 Apr 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

From your crash dumps:
Code:
 
CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck F4, {3, fffffa800ad3a800, fffffa800ad3aae0, fffff80003384350}
Probably caused by : csrss.exe
STOP F4 errors are usually Storage/Hard Drive related.

If you have any hard drive monitoring software installed, please uninstall.

Ensure the firmware on your SSD Crucial M4 64GB 2.5" is the latest:

Crucial.com Product Downloads - Firmware Updates
Ensure you have all windows updates installed.

Driver issues:
Driver: FNETURPX.SYS
Dated: Sat Oct 04 03:27:02 2008
Refers to: FNet Turbo HDD USB Driver - Also part of AsRock XFastUSB package
Update through ASRock, also ensure you have all the latest drivers installed which apply:

http://www.asrock.com/support/index.asp

These drivers Predate Windows 7, and are Vista drivers
try manufacturers website for updates or uninstall programs.
(Maybe discontinued model)

Driver: snp2sxp.sys (Vista Driver)
Dated: Fri Aug 17 04:17:43 2007
Refers to: USB2.0 PC Camera (SNP2STD)
Perhaps here: Rosewill.com - Computer Case, Power Supply, Computer Accessories, Networking, Peripherals. Price, Quality, and Services.

Driver: SNCAMD.SYS (Vista Driver)
Dated: Thu Jan 25 10:48:38 2007
USB 2.0 PC Camera (SN9C201) driver
You may find this tutorial useful:
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html
Are you overclocking your system at all?
If so reset to default settings.

Post back any progress

cheers
Dave
My System SpecsSystem Spec
17 Apr 2013   #5
Eightflower

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

What kind of hard drive monitoring software should I be looking for?
My System SpecsSystem Spec
17 Apr 2013   #6
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Ive had a look on your program files and cant see one that I know of,
was more if you had installed one?

Cheers

Dave
My System SpecsSystem Spec
17 Apr 2013   #7
Eightflower

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I don't think I have.

Also, I'm not overclocking.

I'll run through the rest of the things on the list and post back with my results.
My System SpecsSystem Spec
17 Apr 2013   #8
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Ok no problem
My System SpecsSystem Spec
17 Apr 2013   #9
Eightflower

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay, so I've now updated the firmware on my SSD, and installed the new XFastUSB package.

I couldn't figure out how to update either of the two USB camera drivers you mentioned. My webcam is a HUE HD webcam; I went to their website and downloaded their update software, but every time I tried to run it, it gave me a weird error, telling me the device could not be found (even though it seems to be present and working fine) and that I should unplug it and plug it back in (which does nothing; it gives me the same error after I do so and try the software installation again).

I also didn't understand which part of the "updating drivers" tutorial you linked I was supposed to follow, if any of it.

Hoping the HD firmware and USB driver updates resolved the issue, I'm going to try to run an antivirus scan again...
My System SpecsSystem Spec
18 Apr 2013   #10
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Those USB camera Drivers can be deleted or renamed more than likely, to do this:


Navigate to:
  • C:\windows\system32\drivers
  • Look for the drivers in the driver folder
  • Right-click and rename to: 2np2sxp.sys.old and SNCAMD.SYS.old
  • Reboot, see if it causes any issues, pop up messages for driver install etc.
  • If everything is ok, then it will be fine to delete the drivers
  • Navigate back to the drivers folder, this time right click and delete (instead of rename)
  • If you experience any issues go back to driver folder and rename back to original name.
The updating drivers tutorial was more for reference if you got stuck

So once you remove those drivers, reboot and monitor the situation.

Look forward to any feedback you may have.

Cheers

Dave
My System SpecsSystem Spec
Reply

 Random hangs, BSOD, can't complete virus scan




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD when virus scan
I have a problem that my PC freeze and then reboot when scanning for viruses, sometimes it appears BSOD: 0x00000124 or 0x00000101. When I perform scanning in Safe Mode, it does not have any problem so that I can complete the scanning. I am using AVG Anti-Virus, but I change it to another the...
BSOD Help and Support
BSOD when running virus scan
Hi, After updating bitdefender and running a system scan, my computer crashed. This following thread complements my issue: http://www.sevenforums.com/system-security/280243-iehighutil-exe-need-urgent-help-something-can-fry-my-gpu.html I uploaded the .dmp file along with it. Thanks in...
BSOD Help and Support
BSOD when running any virus scan
Looking at a friends Aspire one laptop win7 basic 32bit. It had no antivirus and had never run windows update even though its always online. I fully updated windows and installed MS security essentials but blue screens happen after a few minutes of scanning. Uninstalled and tried Microsoft safety...
BSOD Help and Support
Unable to complete Virus / Spyware Scan - hangs up at recycle bin.
Hiya all, wonder if you could offer me some advise. I'm running windows 7 professional 32bit, Virgin broadband so i have their free virus and spyware program, virgin media security (old PCGuard) . Recently when i perform a virus scan it has started to hang up when it reached the C: / Windows...
Performance & Maintenance
BSOD when trying to run a virus scan
A few days ago my computer started running very slowly. I had not downloaded anything new or added anything new to the computer. I thought I might have a virus even though I had a current version of McAfee running so I tried to run a full scan, it wouldn't complete. I tried it a few times, it would...
BSOD Help and Support
2x BSOD during virus scan/using photoshop, error 0x000000d1
Hey guys, Current OS: Windows 7 Professional x64 Original OS: Vista Home Premium x64 OEM My ASUS G50-vt is about 4 years old. I got the OS installed from my university and it was installed about a week ago.
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 22:03.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App