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Windows 7: Dell laptops bluescreening when using usb kensington adapter

17 Apr 2013   #1

 
 
Dell laptops bluescreening when using usb kensington adapter

Hi,

I have around 5 dell laptops that have been blue screening recently it looks as if it is the graphics drivers but these have all been updated and it still continues to bluescreen.

I have attached the dump files as well as some other files

Anjy help much appreciated!!

My System SpecsSystem Spec
.

17 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

OK had a look through your dump files and a few things stuck out at me:

First please install service pack 1:

Learn how to install Windows 7 Service Pack 1 (SP1)

next please update the following driver it seems to be causing all sorts of problems as it is present in almost all of your dump files:

Code:
fffff880`061b29b8  fffff880`04157000Unable to load image \SystemRoot\system32\drivers\dlkmd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dlkmd.sys
*** ERROR: Module load completed but symbols could not be loaded for dlkmd.sys
 dlkmd
Driver Reference Table - dlkmd.sys

please update the driver from here: DisplayLink: Windows Software!
My System SpecsSystem Spec
17 Apr 2013   #3

 
 

Thanks for the quick reply,

I'll get SP1 Installed and I have updated that driver to latest version but might try putting an older version on and see how that goes.
My System SpecsSystem Spec
.


17 Apr 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

I look forward to your results.
My System SpecsSystem Spec
17 Apr 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

In addition, you'll be better off by uninstalling the software below. (If not permanently, then as a test):
Code:
Start Menu\Programs\Check Point	Public:Start Menu\Programs\Check Point	Public
Start Menu\Programs\Check Point\Endpoint Security	Public:Start Menu\Programs\Check Point\Endpoint Security	Public
Start Menu\Programs\Check Point\Endpoint Security\Troubleshooting	Public:Start Menu\Programs\Check Point\Endpoint Security\Troubleshooting	Public
Start Menu\Programs\Sophos	Public:Start Menu\Programs\Sophos	Public
Start Menu\Programs\Sophos\Sophos Endpoint Security and Control	Public:Start Menu\Programs\Sophos\Sophos Endpoint Security and Control	Public
Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries) then, reinstall the latest version available from the mfg website or a good source like filehippo.com
  • Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Startup Programs - Change

Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
17 Apr 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Thanks Yussi Not sure how I missed that
My System SpecsSystem Spec
17 Apr 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by Dsprague View Post
Thanks Yussi Not sure how I missed that
Happy I can help
My System SpecsSystem Spec
17 Apr 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck 1000007E, {ffffffffc0000005, fffff88008f1ebcf, fffff880061b31f8, fffff880061b2a60}

Probably caused by : nvlddmkm.sys ( nvlddmkm+cebcf )
Code:
Usual causes:  Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control
An error has occurred with a thread, which couldn't be handled by Windows.

Code:
0: kd> !error ffffffffc0000005
Error code: (NTSTATUS) 0xc0000005 (3221225477) - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
It seems that poorly written drivers are pointing to invalid or corrupted memory addresses.

Code:
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`08e50000 fffff880`098fb000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Mar 15 01:37:00 2013 (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Quote:
Version: 314.22
Release Date for Desktops and Notebooks : March 25th 2013
In Device Manager: 9.18.13.1422
  1. Download Driver
  2. Start Type: Device Manager
  3. Expand Display Adapters
  4. Right-Click Driver Name, Uninstall
  5. Reboot
  6. Run Driver Sweeper
  7. Reboot
  8. Install Downloaded Driver
Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:Install Service Pack 1:Service Pack 1 has provided many security and stability updates for Windows 7, which would be highly beneficial for your system.

Reduce the number of programs at startup, to avoid any driver or program conflicts:
Code:
0: kd> lmvm dlkmd
start             end                 module name
fffff880`04157000 fffff880`041bd000   dlkmd    T (no symbols)           
    Loaded symbol image file: dlkmd.sys
    Image path: \SystemRoot\system32\drivers\dlkmd.sys
    Image name: dlkmd.sys
    Timestamp:        Wed Dec 14 03:27:46 2011 (4EE817B2)
    CheckSum:         0005708F
    ImageSize:        00066000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your DisplayLink Core Software seems to be outdated and causing problems, update it from here:
Quote:
Other portions of the software must be downloaded from the OEM.
The OEM will be the brand of your computer, visit the support page for your model, to download and update the other parts.

EDIT: I'm too slow
My System SpecsSystem Spec
02 May 2013   #9

 
 

Thanks for all the help! updating all the drivers seems to have fixed the issue
My System SpecsSystem Spec
02 May 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks for the update!
My System SpecsSystem Spec
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 Dell laptops bluescreening when using usb kensington adapter





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