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Windows 7: BSOD after browsing online

17 Apr 2013   #1
webgal318

Windows Seven Home Premium 64 Bit
 
 
BSOD after browsing online

Please see the attached dump file.

PC has had recurring BSOD issues.
All fine after removing AVAST and installing Microsoft Security Essentials.

Tests done: MEMtest 86 (16 passes)
Disk check
Driver Verifier

Tests OK and the Driver Verifier did not bring on a BSOD.

Thanks for your help.


My System SpecsSystem Spec
.

17 Apr 2013   #2
x BlueRobot

 

Please check this folder, and then upload the Mindumps in your next post:

Code:
C:\Windows\Minidump
Change the C:\ partition letter to any letter in which you installed Windows upon.
My System SpecsSystem Spec
18 Apr 2013   #3
webgal318

Windows Seven Home Premium 64 Bit
 
 
Mini dump files

Please find attached.

Thanks for your help!

-Sylvia
My System SpecsSystem Spec
.


18 Apr 2013   #4
x BlueRobot

 

Code:
BugCheck 1000008E, {c0000005, 8b029b1a, 9a747fe4, 0}

Probably caused by : Ntfs.sys ( Ntfs!NtfsDeallocateCompressionBuffer+32 )
Code:
Usual causes:  Insufficient disk space, Device driver, Video card, BIOS, Breakpoint in startup without having a debugger attached, Hardware incompatibility, Faulty system service, 3rd party remote control, Memory
A kernel mode process generated a exception (error) in which the error handler wasn't able to catch, and then execute it's code routine for.

Code:
1: kd> lmvm igdkmd32 
start    end        module name
8fe19000 90322000   igdkmd32 T (no symbols)           
    Loaded symbol image file: igdkmd32.sys
    Image path: igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        Fri Sep 11 18:00:22 2009 (4AAA8226)
    CheckSum:         004A0F02
    ImageSize:        00509000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your Intel Graphics Driver is outdated and causing some problems, please update it from here:Update BIOS:

Code:
BiosVendor = American Megatrends Inc.
BiosVersion = 5.43   
BiosReleaseDate = 09/10/2009
Your BIOS is also very old and needs to be updated if possible.

Scan for any missing, modified or corrupted protected Windows files with:
My System SpecsSystem Spec
17 May 2013   #5
webgal318

Windows Seven Home Premium 64 Bit
 
 

I could not find another driver for the installed video card so I replaced the card a few hours ago.
I also installed the latest Microsoft Updates including IE 10. I shut down and restarted several times and have not had any problems. Keeping my fingers crossed.
My System SpecsSystem Spec
17 May 2013   #6
x BlueRobot

 

Okay thanks for the update, hopefully the problem has been fully resolved.
My System SpecsSystem Spec
Reply

 BSOD after browsing online




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