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Windows 7: BSOD in Tomb Raider-driver issue?

17 Apr 2013   #1
Compufix

Windows 7 Professional 64 bit
 
 
BSOD in Tomb Raider-driver issue?

A couple of times in this game, although it's well over a year since the last one.
Bit of a surprise this one.
Thanks for any help and please let me know if this is the info required.


My System SpecsSystem Spec
.

18 Apr 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

From your crash dump logs:

Code:
 
Stop messages 0x00000024 Descriptive text: FAT_FILE_SYSTEM or NTFS_FILE_SYSTEM
Usual cause: The hard disk is fragmented or there is excessive file I/O. This 
Stop error may also be cause by drive-mirroring or some antivirus software.
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 24, {1904fb, fffff8800a6ff748, fffff8800a6fefa0, fffff8800150c4e3}
Probably caused by : Ntfs.sys ( Ntfs!NtfsCheckpointVolume+3 )
Firstly please uninstall Alcohol 120% from your system as it uses a driver
known to cause BSOD's, STPD.sys, which is present on your system:

Start>click on Computer>Uninstall or change a program>choose Alcohol 120.
Once uninstalled please go here and remove the SPTD driver itself with this tool:
http://www.duplexsecure.com/en/downloads

warning   Warning
If the uninstall button is grayed out when you run the program you dont need to do anything and can close the window, if it is not click it and allow it to run. DO NOT click the install button as it will install a driver known to cause BSODs onto your system.

Otherwise, go to C:\Windows\System32\drivers, look for and delete SPTD.sys manually. Reboot

Also remove Free Windows Registry repair program, windows 7 does not require such programs
and such programs may do more harm than good.

This driver is contributing to your BSOD, please update to latest version:

Code:
Faulting Driver: atikmdag.sys
Dated: Wed Dec 19 20:38:55 2012
Refers to: ATI Video driver 
Website: AMD Catalyst
(only install the Display Driver)
This weird driver Predates Win 7:

000 000.fcl Fri Sep 26 14:11:22 2008 (48DCDF7A)
It is related to Cyberlink PowerDVD.
Uninstall PowerDVD from your system.

Some tests to run:

Run SFC to check the integrity of all Windows 7 system files:
Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt
(Note: there is a space between SFC and /scannow)
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Also please Run chkdsk /f/r in an elevated command prompt.
Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
At the command prompt please type: chkdsk /f/r
(Note: there is a space between chkdsk and /f/r)
http://www.sevenforums.com/tutorials/433-disk-check.html

Check and Defragment your hard drive (if needed):
http://www.sevenforums.com/tutorials/11733-disk-defragmenter-open-use.html

Post back once you have completed the above with any feedback/results
cheers
Dave
My System SpecsSystem Spec
18 Apr 2013   #3
Compufix

Windows 7 Professional 64 bit
 
 

Hi Dave
Thanks for the useful feedback.
I don't have Power DVD installed which is odd.
I'm using Alcohol 120%, so that would be a tad inconvenient unless I could find a similar program.
I'll try your other suggestions and report back.
Cheers!
My System SpecsSystem Spec
.


18 Apr 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

For the PowerDVD driver, it may be a left over driver from a previous install:

Navigate to:

C:\windows\system32\drivers
Locate 000 000.fcl and rename to 000 000.fcl.old
Reboot and see if any issues relating to PowerDVD arises.
If no issues, then go back to the driver folder and delete the file.
If issues arise, go back to driver folder and rename back to 000 000.fcl

Inconvienience is better than BSOD your call. (uninstall Alchohol 120% for testing regardless)

Cheers

Dave
My System SpecsSystem Spec
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 BSOD in Tomb Raider-driver issue?




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