BSOD when running games, 0x116

kastark · 17 Apr 2013

Recently whenever the computer is running any full screen games (Dawn of War/League of Legends), within 5-10 minutes a BSOD will occur. Only very rarely does the computer crash when using the computer for other tasks such as browsing.

Initially I dusted the computer components. This stopped the crashes for about two weeks but the crashes resumed afterwards.

Whocrashed stated that:

Code:

On Thu 11/04/2013 5:06:21  a.m. GMT your computer crashed
crash dump file:  C:\Windows\memory.dmp
This was probably caused by the following module: nvlddmkm.sys (0xFFFFF8800FBCA0C0) 
Bugcheck code:  0x116 (0xFFFFFA8005E6D1F0, 0xFFFFF8800FBCA0C0, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path:  C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 314.22  
company: NVIDIA  Corporation
description: NVIDIA Windows Kernel Mode Driver,  Version 314.22 
Bug check description: This indicates that an attempt to  reset the display driver and recover from a timeout failed. 
A third party  driver was identified as the probable root cause of this system error. It is  suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA  Windows Kernel Mode Driver, Version 314.22 , NVIDIA Corporation). 
Google  query: NVIDIA Corporation VIDEO_TDR_ERROR

I then tried several things mentioned in other 0x116 help threads.
- updated all hardware drivers using DriverReviver
- cleaned the registry using RegistryReviver
- ran chkdsk --> clean result.

Even when the computer has just been turned on and started running a game, the computer will crash despite being cold to touch.

When mentioned to my friends, they said that my video card's age (4 years) might be a factor.

Any help will be appreciated.

VistaKing · 17 Apr 2013

Hi kastark

Looking at your attachment . It is missing the dmp file.

Take a look at the tutorial below. Make sure you click on Grab All button on the tool

Blue Screen of Death (BSOD) Posting Instructions

Added:

Recommendation :

Uninstall Daemon Tools Lite . That does cause a few BSOD seen a few inside the forum .

If you have the most current Nvidia Driver than try rolling back to the previous driver

No code has to be inserted here.

Note

I didn't give you the driver version of 314.21 or 314.14 cause they were in BETA so I gave you the one that was released and is WHQL

Information

WHQL stands for Windows Hardware Quality Labs

I don't see you running any Antivirus programs on the PC. Just to see if we have any friends hiding around. Just a thought to open up a thread inside System Security just to see if you're free of Viruses and Adware

kastark · 17 Apr 2013

Thank you for the quick response.

As per your suggestion, I:
- uninstalled daemon tools lite.
- downloaded and installed version 314.07 for my nvidia 9800gt video card.
- ran a system scan using microsoft security essentials.

After rebooting, a test run for playing a game still resulted in a crash.

Code:

On Thu 18/04/2013 12:02:22  a.m. GMT your computer crashed
crash dump file:  C:\Windows\Minidump\041813-14929-01.dmp
This was probably caused by the  following module: nvlddmkm.sys (0xFFFFF8800499C198) 
Bugcheck code:  0x117 (0xFFFFFA800660B010, 0xFFFFF8800499C198, 0x0, 0x0)
Error: VIDEO_TDR_TIMEOUT_DETECTED
file path:  C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 314.07  
company: NVIDIA  Corporation
description: NVIDIA Windows Kernel Mode Driver,  Version 314.07 
Bug check description: This indicates that the display driver  failed to respond in a timely fashion. 
A third party driver was identified  as the probable root cause of this system error. It is suggested you look for an  update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode  Driver, Version 314.07 , NVIDIA Corporation). 
Google query: NVIDIA Corporation VIDEO_TDR_TIMEOUT_DETECTED

This time however, the error code displayed was 0x117.

Looking at your attachment . It is missing the dmp file.

Sorry about that.
When using the "Grab All" function, the dump file would not appear in the folder despite the success confirmation. I had to manually select the "Minidump" option in the diagnostic tool.
Reattached the zip file, this time including the dump file.

VistaKing · 17 Apr 2013

Hi Kastark

The BSOD 0x117 is a VIDEO_TDR_TIMEOUT_DETECTED

Uninstall the Nvidia driver . Take a look at the link below

Drivers - Clean Left over Files after Uninstalling

Then reinstall the 314.22 drivers

When you ran a scan with MSE did it locate anything ? If it located anything please open a new Thread inside System Security .

Golden · 17 Apr 2013

Code:

Host Name:                 OEM-PC
OS Name:                   Microsoft Windows 7 Home Premium 
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          OEM
Registered Organization:   
Product ID:                00359-OEM-8992687-00006
Original Install Date:     21/12/2011, 2:57:44 a.m.
System Boot Time:          18/04/2013, 12:03:18 p.m.
System Manufacturer:       Gigabyte Technology Co., Ltd.
System Model:              G31M-ES2L

kastark,

Is this a custom built desktop machine?

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

Regards,
Golden

kastark · 17 Apr 2013

The BSOD 0x117 is a VIDEO_TDR_TIMEOUT_DETECTED

Uninstall the Nvidia driver . Take a look at the link below

Drivers - Clean Left over Files after Uninstalling

Then reinstall the 314.22 drivers

Uninstalled the Nvidia 314.07 drivers using the safe mode method and reinstalled the 314.22 drivers. Crash still occurs when performing test run, error 0x117.

When you ran a scan with MSE did it locate anything ? If it located anything please open a new Thread inside System Security .

There is no malware detected by MSE so far using quick scan. I will rescan the computer using full scan mode.

Is this a custom built desktop machine?

I am not sure. When I bought the computer (second hand) some time last year, the seller stated that the computer was prebuilt when originally bought. The first owner had replaced original cooler and video card to the current specifications. Due to my lack of tech-savviness, I have not altered any components.

Here are the unedited validation tool results:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {54C8D707-47C8-4A56-BA4C-CBE3E31184B7}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{54C8D707-47C8-4A56-BA4C-CBE3E31184B7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-780384135-1504840251-4011108517</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G31M-ES2L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F10</Version><SMBIOSVersion major="2" minor="4"/><Date>20090929000000.000000+000</Date></BIOS><HWID>75913207018400F8</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GBT   </OEMID><OEMTableID>GBTUACPI</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-5129-7601.0000-0112012
Installation ID: 020132961916407960427905669583908496629705799594080852
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 18/04/2013 2:03:25 p.m.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEA6GEMPRSqqnYG6JZlLiCQDTAwmJNGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            GBT           GBTUACPI
  FACP            GBT           GBTUACPI
  HPET            GBT           GBTUACPI
  MCFG            GBT           GBTUACPI
  SLIC            GBT           GBTUACPI
  SSDT            PmRef        CpuPm

Hope this helps.

Golden · 17 Apr 2013

The installation is for a ACER/GATEWAY/PACKARD OEM, and the only way it can be activated on a retail motherboard (Gigabyte in your case) is by means of a hackers activation exploit.

Unfortunately, we can't provide assistance for counterfeit installation. My best recommendation is to purchase a genuine Windows 7 Home Premium licence and reinstall Windows.

kastark · 17 Apr 2013

I was unaware that the current Windows installation was counterfeit. It may take me some time to purchase a valid Windows so this thread should be locked.

In any case, thank you VistaKing and Golden for the help provided so far.