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Windows 7: BSOD when performing computer search

18 Apr 2013   #1

Windows 7 Ultimate
 
 
BSOD when performing computer search

I get BSOD EVERY time I perform a full computer search.
Also on other occasions, but I cannot specify the scenario(s).

Thank you !


My System SpecsSystem Spec
.

18 Apr 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi yoho

Run a SFC /SCANNOW

Click on type CMD inside Search programs and files . Once CMD comes up under Programs (1) right click and choose Run as administrator . Click on Yes button inside the User Access Control window. Command prompt should open up to C:\Windows\System32>_ . Type the command below inside the Command Prompt

SFC /scannow
Press <ENTER>

If it finds a corrupted files run that 3 times total with Restarts of the PC in between. Once that is complete run chkdsk

Open up the command prompt as stated above and run this command . After you typed in the command Press Y and Enter and restart your computer manually

chkdsk C:\ /F /R


Note   Note
There are spaces in between /F and /R


Uninstall this software .

Code:
C:\Program Files\Babylon
Once you uninstalled Babylon from the Control Panel run this tool below

AdwCleaner

NameDownload
AdwCleanerdownload

Before starting this utility, close all open programs and internet browsers.

Right Click on AdwCleaner.exe choose Run as Administrator.

Click on Delete, then confirm each time with Ok.



Note   Note
The PC will restart on its own


Once you're back on the desktop . Run Malwarebytes

MalwareBytes click on Download Now

After the installation has completed uncheck the Trial start of MalwareBytes Pro ( see image below )



Once completed click on the Logs tab and upload the log with your post.

Tip   Tip
Might want to Download both of the programs first so you won't have to come back and download one at a time


Also you would want to run a memtest . Let it run over night. If you get any errors stop the test and test each memory stick on every slot .

RAM - Test with Memtest86+

Note   Note
You will need a USB FLASH DRIVE
My System SpecsSystem Spec
19 Apr 2013   #3

Windows 7 Ultimate
 
 
Logs attached

Thanks for your help. Logs attached.
Why did you pinpoint Babylon? I've been using it for a long time...
My System SpecsSystem Spec
.


19 Apr 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

This may provide the answer, if I searched it correctly:
My System SpecsSystem Spec
20 Apr 2013   #5

Windows 7 Ultimate
 
 
Another BSOD today :-(

After performing all steps described by VistaKing, I was able to complete computer search. However, today, while only Outlook & Chrome were open (not while searching) - computer crashed again :-(

BlueRobot - I had only Babylon application, not the toolbar
My System SpecsSystem Spec
20 Apr 2013   #6

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

The dump file you uploaded

Code:
*******************************************************************************
*                                                                                                                                           *
*                        Bugcheck Analysis                                                                                           *
*                                                                                                                                           *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffff900c0b24000, The pool entry we were looking for within the page.
Arg3: fffff900c0b24630, The next pool entry.
Arg4: 0000000025630000, (reserved)

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR:  0x19_20

POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff800030b5100
GetUlongFromAddress: unable to read from fffff800030b51c0
 fffff900c0b24000 

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  csrss.exe

Also having issues with this driver
Code:
mbam.sys
Reinstall MalwareBytes

Uninstall AVG and install MSE

NAMEOS VERSIONDOWNLOAD
AVG 2013 REMOVAL TOOLX64-BITdownload

NAMEOS VERSIONDOWNLOAD
AVG 2012 REMOVAL TOOLX64-BITdownload

MSE

NAMEOS VERSIONDOWNLOAD
Microsoft Security EssentialsWindows Vista and Windows 7 x64-bitdownload

Run a virus scan with MSE . Please
My System SpecsSystem Spec
21 Apr 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck 19, {20, fffff900c0b24000, fffff900c0b24630, 25630000}

Probably caused by : win32k.sys ( win32k!EngFreeMem+21 )
Code:
Usual causes:  Device driver
RAM and the hard-drive can also be problems of this bugcheck.

The header for the pool allocation has become corrupted, each header also has a pool tag which describes the purpose of the allocation. There seems to be problems with how Windows is allocating memory to drivers.

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
information   Information


-----------------------------

How many passes did you run MemTest86+ for? It should have been least 7-9 passes. What were the results of chkdsk (Disk Check)?

Remove AVG as VistaKing has already mentioned, this is known to cause BSODs, and isn't the best real-time protection program to use.
My System SpecsSystem Spec
22 Apr 2013   #8

Windows 7 Ultimate
 
 
Latest dump file

Driver Verifier is active
AVG was removed, and MSE performed full scan
Where can I find chkdsk logs?
My System SpecsSystem Spec
22 Apr 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Check Disk (chkdsk) - Read Event Viewer Log

The recent crash dump is not revealing much information so far, keep Driver Verifier running for least 24 hours.
My System SpecsSystem Spec
23 Apr 2013   #10

Windows 7 Ultimate
 
 
Another crash

I've identified a new crash pattern - whenever I open the fonts dialog inside Microsoft Wrod
My System SpecsSystem Spec
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 BSOD when performing computer search




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