Blue Screen OS version 6.1.7601.2.1.0.256.48 locale 1033

CBBARIL13 · 22 Apr 2013

Hello,
new to the forum. hoping you can help. Here is message I received:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 834A8F13
BCP3: 8CF9BB0C
BCP4: 8CF9B6F0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\042213-35568-01.dmp
C:\Users\CINDY\AppData\Local\Temp\WER-49046-0.sysdata.xml

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VistaKing · 22 Apr 2013

Hi CBBARIL13

Lets run a SFC /scannow .

Open up an Elevated Command Prompt. Click on

button type CMD inside the Search programs and files . Right click on CMD under Programs(1) choose Run as administrator . On the User Access Control click on the Yes button. Command Prompt will open up to C:\Windows\System32>_ path.

Type in the command below inside the Command Prompt

SFC /SCANNOW

Press <ENTER>

If SFC /SCANNOW locates any corrupted files please upload the log file . Log file could be located C:\Windows\Logs\CBS\CBS.log

Once that is complete. Run chkdsk /F /R . Open the Elevated command prompt as you did for SFC /SCANNOW.

Type in the command below

CHKDSK /F /R

Press <ENTER> Press on the Y key on your keyboard when it will ask you to Schedule a restart. Manually restart the PC.

Added:

If you have a webcam . Uninstall the software and reinstall it.

CBBARIL13 · 22 Apr 2013

Thanks.

I ran the scan, nothing was found.
I ran the checkdisc. Left the room and came back so not sure of results, is there a way to find out?

I may have a guess as to the problem. Both times I got blue screen today i had just hit the "send" button on Outlook (I send hundreds of emails a day, but it only happened two times). I started in safe mode and started Outlook and received error stating "cannot verify license for application. Repair attempt failed or was cancelled by user". Also, this morning, I believe before first blue screen my outlook was having problems, froze up, and it took several attempts and reboots to get it to open. I did a quick search on the outlook error and looks like maybe a problem with the certificate. This computer was purchased early Jan this year. I believe it came with a trial version of Outlook, but i purchased full 2010 version and installed. Before i did that, I took full version of Office from my husbands new computer and tried to install on mine and of course didn't work (thus i bought full version myself). So i'm wondering if that has something to do with it...the registration of it.

Any ideas how to check/fix that? I supposed I could run software and see if it will repair.

Thoughts?

VistaKing · 22 Apr 2013

[COLOR="Dim grey"]CBBARIL13[/COLOR]

For the chkdsk log take a look at the link below

Check Disk (chkdsk) - Read Event Viewer Log

For the Outlook issue . Try a repair

Click

button > Control Panel > Programs > Programs and Features.
Click the Office program you want to repair, and then click Change.
In Office 2010, click Repair > Continue.

CBBARIL13 · 22 Apr 2013

Thanks.
Nothing found in checkdisc.

performing repair on Office now.
if that doesn't work i can try to re-enter key i guess, see if that works.

CBBARIL13 · 23 Apr 2013

Well i updated product key in Office and that didn't work.

Got another freeze today - not a blue screen, just my whole screen is jumbled and frozen, have to shut down.

I removed the webcam as suggested. Just did that so I'll see if i get another blue screen or freeze up later today.

Any other ideas?

koolkat77 · 23 Apr 2013

Do you have any USB video devices attached? If so, disconnect them and see if that helps.
Also, please uninstall any software related to the USB video device. Then download a fresh copy and install it.

Code:

AODDriver2.sys      Thu Apr  5 15:23:31 2012 (4F7D6493)
AMD Overdrive; also in EasyTune6 for Gigabyte motherboard. Known BSOD issues in Win7

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Win7 systems.

Please uninstall all AMD/ATI video stuff from Control Panel...Programs...Uninstall a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Uninstall". Reboot for changes to take affect.

Sometimes the driver remains and continues to cause BSOD's.

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

Startup Programs - Change

Troubleshoot Application Conflicts by Performing a Clean Startup

Code:

Debug session time: Tue Apr 23 00:53:14.689 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042213-35568-01.dmp]
Built by: 7601.18113.x86fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 1:56:59.798
Probably caused by : usbvideo.sys ( usbvideo!PassiveWakeup+18 )
BugCheck 1000007E, {c0000005, 834a8f13, 8cf9bb0c, 8cf9b6f0}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Bugcheck code 1000007E
Arguments: 
Arg1: c0000005, The exception code that was not handled
Arg2: 834a8f13, The address that the exception occurred at
Arg3: 8cf9bb0c, Exception Record Address
Arg4: 8cf9b6f0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
FAILURE_BUCKET_ID:  0x7E_usbvideo!PassiveWakeup+18
BiosVersion = K06 v02.04
BiosReleaseDate = 09/26/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq Pro 6305 SFF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

CBBARIL13 · 23 Apr 2013

Ok, so i want to be sure I remove the correct things. Here is a list of what i have in programs. Should i be deleting the "AMD Catalyst Install Manager" and "AMD Quick Stream" ? or is there something else? i'm not sure what the "video stuff" is. Thanks:

koolkat77 · 23 Apr 2013

CBBARIL13 said:

Ok, so i want to be sure I remove the correct things. Here is a list of what i have in programs. Should i be deleting the "AMD Catalyst Install Manager" and "AMD Quick Stream" ? or is there something else? i'm not sure what the "video stuff" is. Thanks:

Yes.