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Windows 7: BSOD after Hibernation

20 Apr 2013   #1

64bit
 
 
BSOD after Hibernation

Hi,

I have a HP p6234f running Windows 7 64bit OS.

It seems recently, when I put my PC in hibernate and wake up in the morning, I get the error:

Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\042013-50045-01.dmp
C:\Users\Brent\AppData\Local\Temp\WER-276090-0.sysdata.xml

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Here is the grab all information:

Download SF_20-04-2013.rar from Sendspace.com - send big files the easy way

My System SpecsSystem Spec
.

20 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Malwarebytes Anti-Malware Free
Good and Free system security combination
information   Information
DO NOT start the free trial of MalwareBytes. Unselect the option when prompted.

This tutorial USB Selective Suspend - Turn On or Off may help you:
To Disable Selective Suspend:
1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
  • Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Startup Programs - Change

Troubleshoot Application Conflicts by Performing a Clean Startup
  • Run disk check for errors on your Hard Drive(s) Disk Check
  • Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Startup Programs - Change

Troubleshoot Application Conflicts by Performing a Clean Startup
  • Heat:
Only use the laptop on a hard surface with nothing blocking any of the vents.

Use a laptop cooling pad if possible

Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).

Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).
  • For monitoring heat of the system, use Speccy or HWMonitor:
Speccy System Information
HWMonitor
Analysis:

Following is for informational purposes only:

*** 3rd PARTY DRIVER LIST ***
Code:
BHDrvx64.sys                Wed Apr 10 11:39:03 2013 (5164FAF7)
ENG64.SYS                   Thu Dec 20 15:24:21 2012 (50D2D945)
EX64.SYS                    Thu Dec 20 15:22:39 2012 (50D2D8DF)
EraserUtilDrv11220.sys      Wed Aug  1 05:36:50 2012 (50186C12)
EraserUtilRebootDrv.sys     Wed Aug  1 05:36:50 2012 (50186C12)
GEARAspiWDM.sys             Fri May  4 01:56:17 2012 (4FA2E2E1)
IDSvia64.sys                Wed Aug 29 08:48:40 2012 (503D8308)
Ironx64.SYS                 Tue Jul 24 06:34:50 2012 (500DEDAA)
RTKVHD64.sys                Tue Aug  4 15:50:52 2009 (4A78047C)
Rt64win7.sys                Thu Aug 20 22:05:06 2009 (4A8D7432)
SRTSP64.SYS                 Sat Jan 26 03:26:16 2013 (5102F878)
SRTSPX64.SYS                Sat Jan 26 03:30:05 2013 (5102F95D)
SYMDS64.SYS                 Thu Jan 17 07:56:45 2013 (50F75A5D)
SYMEFA64.SYS                Sat Jan 19 06:31:37 2013 (50F9E969)
SYMEVENT64x86.SYS           Thu May 24 06:52:24 2012 (4FBD8648)
SYMNETS.SYS                 Sat Jul 21 08:07:07 2012 (500A0ECB)
amdxata.sys                 Fri Mar 19 22:18:18 2010 (4BA3A3CA)
ccSetx64.sys                Fri Aug 17 03:18:11 2012 (502D6393)
eeCtrl64.sys                Wed Aug  1 05:36:51 2012 (50186C13)
iaStor.sys                  Thu Mar  4 08:51:31 2010 (4B8F2033)
igdkmd64.sys                Fri Sep 11 23:04:45 2009 (4AAA832D)
intelppm.sys                Tue Jul 14 05:19:25 2009 (4A5BC0FD)
netr28x.sys                 Fri Feb 22 15:10:29 2013 (51273605)
BSOD SUMMARY
Code:
Debug session time: Sat Apr 20 16:12:51.203 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\042013-50045-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 2:00:56.014
Probably caused by : usbuhci.sys ( usbuhci!UhciUnlinkQh+53 )
BugCheck 1E, {0, 0, 0, 0}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Bugcheck code 0000001E
Arguments: 
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_usbuhci!UhciUnlinkQh+53
BiosVersion = 5.43   
BiosReleaseDate = 09/10/2009
SystemManufacturer = HP-Pavilion
SystemProductName = NY614AA-ABA p6234f
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Sat Apr 20 03:37:04.546 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\041913-60200-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 21:58:59.341
Probably caused by : memory_corruption ( nt!MiUpdateWsleHash+1e3 )
BugCheck 50, {fffff7807ffffe00, 0, fffff80002cb1553, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Bugcheck code 00000050
Arguments: 
Arg1: fffff7807ffffe00, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff80002cb1553, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_nt!MiUpdateWsleHash+1e3
BiosVersion = 5.43   
BiosReleaseDate = 09/10/2009
SystemManufacturer = HP-Pavilion
SystemProductName = NY614AA-ABA p6234f
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
20 Apr 2013   #3

64bit
 
 

Thanks for the reply.

I wonder why Norton is acting all buggy now? I've used it the past two years.

And am I supposed to do something with that third party driver list?

Thanks.
My System SpecsSystem Spec
.


20 Apr 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by Peerless View Post
Thanks for the reply.

I wonder why Norton is acting all buggy now? I've used it the past two years.

And am I supposed to do something with that third party driver list?

Thanks.
Remove it to test. If it was not the cause of your BSOD's, you can install a fresh copy back.
That list is just for information purpose on what drivers were acting up during a crash.
My System SpecsSystem Spec
20 Apr 2013   #5

64bit
 
 

Well after having Norton uninstalled (cleanly) for most of the day, I came back form dinner and found my computer in another BSOD after hibernation.

I have no clue what to do from here.
My System SpecsSystem Spec
20 Apr 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hmm OK. Upload the new dump files.

And have you performed the rest of the steps?
My System SpecsSystem Spec
21 Apr 2013   #7

64bit
 
 

Yeah I performed the rest of those.

I don't understand what is going on, my PC seemed to be working great until about two weeks ago. I didn't install anything new other than windows updates.

Here is the new information:

Download SF_21-04-2013.rar from Sendspace.com - send big files the easy way
My System SpecsSystem Spec
21 Apr 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Do you have a restore point to two weeks back?
My System SpecsSystem Spec
21 Apr 2013   #9

64bit
 
 

Unfortunately no.
My System SpecsSystem Spec
21 Apr 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Realtek network drivers are causing issues for you ....
Code:
fffff880`0277c180  fffff880`0767c400Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x1b400
And the installed version is very old.
Code:
fffff880`07661000 fffff880`076ad000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Fri Nov 27 15:15:07 2009 (4B0F9FA3)
    CheckSum:         00056663
    ImageSize:        0004C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Realtek

Let us know the results.
My System SpecsSystem Spec
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 BSOD after Hibernation




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