BSOD after Hibernation

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  1. Posts : 15
    64bit
       #1

    BSOD after Hibernation


    Hi,

    I have a HP p6234f running Windows 7 64bit OS.

    It seems recently, when I put my PC in hibernate and wake up in the morning, I get the error:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1e
    BCP1: 0000000000000000
    BCP2: 0000000000000000
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\042013-50045-01.dmp
    C:\Users\Brent\AppData\Local\Temp\WER-276090-0.sysdata.xml

    Read our privacy statement online:
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    C:\Windows\system32\en-US\erofflps.txt
    Here is the grab all information:

    Download SF_20-04-2013.rar from Sendspace.com - send big files the easy way
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2




       Information
    DO NOT start the free trial of MalwareBytes. Unselect the option when prompted.



    This tutorial USB Selective Suspend - Turn On or Off may help you:

    To Disable Selective Suspend:

    1. open the control panel
    2. go to power options (you may have to set view to small icons)
    3. click change plan settings
    4. in the window that opens:
    5. click change plan settings
    6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.

    • Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.


    • Run disk check for errors on your Hard Drive(s) Disk Check


    • Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.



    • Heat:

    Only use the laptop on a hard surface with nothing blocking any of the vents.

    Use a laptop cooling pad if possible

    Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).

    Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).
    • For monitoring heat of the system, use Speccy or HWMonitor:


    Analysis:

    Following is for informational purposes only:

    *** 3rd PARTY DRIVER LIST ***
    Code:
    BHDrvx64.sys                Wed Apr 10 11:39:03 2013 (5164FAF7)
    ENG64.SYS                   Thu Dec 20 15:24:21 2012 (50D2D945)
    EX64.SYS                    Thu Dec 20 15:22:39 2012 (50D2D8DF)
    EraserUtilDrv11220.sys      Wed Aug  1 05:36:50 2012 (50186C12)
    EraserUtilRebootDrv.sys     Wed Aug  1 05:36:50 2012 (50186C12)
    GEARAspiWDM.sys             Fri May  4 01:56:17 2012 (4FA2E2E1)
    IDSvia64.sys                Wed Aug 29 08:48:40 2012 (503D8308)
    Ironx64.SYS                 Tue Jul 24 06:34:50 2012 (500DEDAA)
    RTKVHD64.sys                Tue Aug  4 15:50:52 2009 (4A78047C)
    Rt64win7.sys                Thu Aug 20 22:05:06 2009 (4A8D7432)
    SRTSP64.SYS                 Sat Jan 26 03:26:16 2013 (5102F878)
    SRTSPX64.SYS                Sat Jan 26 03:30:05 2013 (5102F95D)
    SYMDS64.SYS                 Thu Jan 17 07:56:45 2013 (50F75A5D)
    SYMEFA64.SYS                Sat Jan 19 06:31:37 2013 (50F9E969)
    SYMEVENT64x86.SYS           Thu May 24 06:52:24 2012 (4FBD8648)
    SYMNETS.SYS                 Sat Jul 21 08:07:07 2012 (500A0ECB)
    amdxata.sys                 Fri Mar 19 22:18:18 2010 (4BA3A3CA)
    ccSetx64.sys                Fri Aug 17 03:18:11 2012 (502D6393)
    eeCtrl64.sys                Wed Aug  1 05:36:51 2012 (50186C13)
    iaStor.sys                  Thu Mar  4 08:51:31 2010 (4B8F2033)
    igdkmd64.sys                Fri Sep 11 23:04:45 2009 (4AAA832D)
    intelppm.sys                Tue Jul 14 05:19:25 2009 (4A5BC0FD)
    netr28x.sys                 Fri Feb 22 15:10:29 2013 (51273605)
    BSOD SUMMARY
    Code:
    Debug session time: Sat Apr 20 16:12:51.203 2013 (UTC + 6:00)
    Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\042013-50045-01.dmp]
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime: 0 days 2:00:56.014
    Probably caused by : usbuhci.sys ( usbuhci!UhciUnlinkQh+53 )
    BugCheck 1E, {0, 0, 0, 0}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Bugcheck code 0000001E
    Arguments: 
    Arg1: 0000000000000000, The exception code that was not handled
    Arg2: 0000000000000000, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x1E_usbuhci!UhciUnlinkQh+53
    BiosVersion = 5.43   
    BiosReleaseDate = 09/10/2009
    SystemManufacturer = HP-Pavilion
    SystemProductName = NY614AA-ABA p6234f
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Sat Apr 20 03:37:04.546 2013 (UTC + 6:00)
    Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\041913-60200-01.dmp]
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime: 0 days 21:58:59.341
    Probably caused by : memory_corruption ( nt!MiUpdateWsleHash+1e3 )
    BugCheck 50, {fffff7807ffffe00, 0, fffff80002cb1553, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Bugcheck code 00000050
    Arguments: 
    Arg1: fffff7807ffffe00, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff80002cb1553, If non-zero, the instruction address which referenced the bad memory
    	address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  0x50
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x50_nt!MiUpdateWsleHash+1e3
    BiosVersion = 5.43   
    BiosReleaseDate = 09/10/2009
    SystemManufacturer = HP-Pavilion
    SystemProductName = NY614AA-ABA p6234f
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      My Computer


  3. Posts : 15
    64bit
    Thread Starter
       #3

    Thanks for the reply.

    I wonder why Norton is acting all buggy now? I've used it the past two years.

    And am I supposed to do something with that third party driver list?

    Thanks.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Peerless said:
    Thanks for the reply.

    I wonder why Norton is acting all buggy now? I've used it the past two years.

    And am I supposed to do something with that third party driver list?

    Thanks.
    Remove it to test. If it was not the cause of your BSOD's, you can install a fresh copy back.
    That list is just for information purpose on what drivers were acting up during a crash. :)
      My Computer


  5. Posts : 15
    64bit
    Thread Starter
       #5

    Well after having Norton uninstalled (cleanly) for most of the day, I came back form dinner and found my computer in another BSOD after hibernation.

    I have no clue what to do from here.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Hmm OK. Upload the new dump files.

    And have you performed the rest of the steps?
      My Computer


  7. Posts : 15
    64bit
    Thread Starter
       #7

    Yeah I performed the rest of those.

    I don't understand what is going on, my PC seemed to be working great until about two weeks ago. I didn't install anything new other than windows updates.

    Here is the new information:

    Download SF_21-04-2013.rar from Sendspace.com - send big files the easy way
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Do you have a restore point to two weeks back?
      My Computer


  9. Posts : 15
    64bit
    Thread Starter
       #9

    Unfortunately no.
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    Realtek network drivers are causing issues for you ....
    Code:
    fffff880`0277c180  fffff880`0767c400Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Rt64win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
     Rt64win7+0x1b400
    And the installed version is very old.
    Code:
    fffff880`07661000 fffff880`076ad000   Rt64win7 T (no symbols)           
        Loaded symbol image file: Rt64win7.sys
        Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
        Image name: Rt64win7.sys
        Timestamp:        Fri Nov 27 15:15:07 2009 (4B0F9FA3)
        CheckSum:         00056663
        ImageSize:        0004C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update it from Realtek

    Let us know the results.
      My Computer


 
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