Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.



Windows 7: Keep getting BSOD at random moments

21 Apr 2013   #1

Windows 7 Ultimate 64 bit
 
 
Keep getting BSOD at random moments

I have Windows 7 Ultimate, I keep getting BSOD errors (they range from MEMORY_MANAGEMENT => BAD_POOL_HEADER)

Here is the dump files, I am really sick of these errors now...

My System SpecsSystem Spec
.

21 Apr 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by BSODSUCKSBADLY View Post
I have Windows 7 Ultimate, I keep getting BSOD errors (they range from MEMORY_MANAGEMENT => BAD_POOL_HEADER)

Here is the dump files, I am really sick of these errors now...

SF_21-04-2013.zip (906 KB)
https://mega.co.nz/#!tUtSTYKQ!MFWScm1Ck01V2H0KVBK8u0pr_9p0u5WdebdSqiFy9Aw
Screenshots and Files - Upload and Post in Seven Forums

Post the zip following this instructions.
My System SpecsSystem Spec
21 Apr 2013   #3

Windows 7 Ultimate 64 bit
 
 

Here:
My System SpecsSystem Spec
.


21 Apr 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Your crash dumps are not showing any finite probable cause.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If memtest comes clean, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.

Also, the MSINFO32 you supplied is corrupt. upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
21 Apr 2013   #5

Windows 7 Ultimate 64 bit
 
 

I couldnt do the driver verifier, it wont boot up my computer when enabled.

I will do a overnight memtest to see if that is the issue, I did a memtest before but nothing turned up.

Here is the system info thingy.
My System SpecsSystem Spec
21 Apr 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by BSODSUCKSBADLY View Post
I couldnt do the driver verifier, it wont boot up my computer when enabled.

I will do a overnight memtest to see if that is the issue, I did a memtest before but nothing turned up.

Here is the system info thingy.
Please save the MSINFO32 as a .nfo version, not in a .exe version. The exe version opens my MSINFO32 only.

Remove everything other than the antivirus from the startup. Then enable Driver verifier again. Make it sure that you are not selecting any driver provided by "microsoft" and "unknown".

Hope you will be able to reach to the desktop with DV enabled now.
My System SpecsSystem Spec
22 Apr 2013   #7

Windows 7 Ultimate 64 bit
 
 

I tried to make it a NFO? but keeps corrupting for some reason, here is a text file?
My System SpecsSystem Spec
23 Apr 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Now try driver verifier again ..... dont select any driver provided by "microsoft" or "unknown" in the list. Hopefully you will be able to get reach the desktop with DV enabled.
My System SpecsSystem Spec
25 Apr 2013   #9

Windows 7 Ultimate 64 bit
 
 

Ran the verifier, I kept having display crashes, I removed the driver and reinstalled, went good for a day.

Here is the new dmp files, look at the most resent one.
My System SpecsSystem Spec
25 Apr 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

In the zip, there is only one dump for today ..... 24:04:2013 AM 03:21. Which is not DV enabled.
Code:
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
and indicates to Ntfs.sys as the reason behind the BSOD.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff88001486235, 0, ffffffffffffffff}

Probably caused by : Ntfs.sys ( Ntfs!NtfsOpenFile+6d5 )

Followup: MachineOwner
---------
A deeper search indicates to Acronis True Image Snapshot Manager driver (also included in Seagate DiscWizard), which can cause a storage access issue and a Ntfs.sys BSOD.
Code:
fffff880`0a33a0b8  fffff880`01a288fbUnable to load image \SystemRoot\system32\DRIVERS\snapman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
 snapman+0x288fb
It is an old product.
Code:
fffff880`01a00000 fffff880`01a46000   snapman  T (no symbols)           
    Loaded symbol image file: snapman.sys
    Image path: \SystemRoot\system32\DRIVERS\snapman.sys
    Image name: snapman.sys
    Timestamp:        Wed Mar 09 18:52:38 2011 (4D777F1E)
    CheckSum:         0004F614
    ImageSize:        00046000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
First try to update Acronis. If updating does not help, uninstall it.
My System SpecsSystem Spec
Reply

 Keep getting BSOD at random moments





Thread Tools



Similar help and support threads for2: Keep getting BSOD at random moments
Thread Forum
BSOD almost once a day , random moments! BSOD Help and Support
Solved BSOD at random moments and times BSOD Help and Support
BSOD - Random moments, new computer. BSOD Help and Support
BSOD random moments and while idle. BSOD Help and Support
BSOD at random moments BSOD Help and Support
Solved BSOD random moments, various codes. BSOD Help and Support
BSOD at random moments - 1000007e BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 05:05 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33