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Windows 7: BSOD while benchmarking using 3DMark 2013, error 0x0000124

21 Apr 2013   #1

Windows 7 x64
 
 
BSOD while benchmarking using 3DMark 2013, error 0x0000124

Upgraded my system a few days ago, new MOBO, GPU and cpu.
In addition to above issue, when i reboot the boot stalls right before windows logo, and I need to hard-reset 1 time to get the system to boot.
I also randomly experience a wierd "twitch/tear" on my screen, lasting only a few miliseconds?
I guess it has something to do with my graphics card?
Some help would be greatly appreciated! =)

Uploading my crashlog.

My System SpecsSystem Spec
21 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Hello Duplex and welcome to Seven Forums.

According to your latest dump file dated 4/21/13, error code 0x124 indicates a fatal hardware error.

Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR (Windows Debuggers)

Also, the following drivers show multiple errors: win32k.sys (Multi-User Win32 Driver); atikmdag.sys (ATI Video driver); atikmpag.sys (ATI Video driver); dxgmms1.sys (DirectX Graphics MMS); and, dxgkrnl.sys (DirectX Graphics Kernel). The following references provide suggested update info as well as update sites.

(In the interest of full disclosure, I took the liberty of condensing the dump file into a smaller more manageable size.)

Driver Reference Table - win32k.sys

Driver Reference Table - atikmdag.sys

Driver Reference Table - atikmpag.sys

Driver Reference Table - dxgmms1.sys

Driver Reference Table - dxgkrnl.sys

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BugCheck 124, {0, fffffa800e0fd028, b6000000, 100153}

Probably caused by : hardware

Followup: MachineOwner
---------
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred.

BUGCHECK_STR:  0x124_AuthenticAMD

PROCESS_NAME:  3DMarkICFDemo.

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

Followup: MachineOwner
---------
fffff880`0897f740  fffff960`0031e1b0 win32k

fffff880`089823a8  fffff880`048654b7Unable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x344b7

fffff880`08982428  fffff880`044f3345Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x6345

fffff880`08982508  fffff880`0534e172 dxgmms1

fffff880`08982588  fffff880`0525513f dxgkrnl
Even though this is a new build. I'd still check for malware by running a full scan with your installed and updated anti-virus suite. I'd also check to make sure you have good connections for mobo, ram, etc as well as all cables. One of the Forum members prepared this troubleshooting guide that also includes suggestions for hardware diagnostic checks.

Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
22 Apr 2013   #3

Windows 7 x64
 
 

Thanks a bunch for your help!
Is the cause of my BSOD due to the hardware error or driver error?
I'm going to remove catalyst software and try update/reinstall drivers.
I'll also run a full scan with BitDefender and check cables.

In worst case scenario, could the be a hardware error on my new graphics card?
My System SpecsSystem Spec
.


22 Apr 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Please post the following report before we proceed:
My System SpecsSystem Spec
Reply

 BSOD while benchmarking using 3DMark 2013, error 0x0000124





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