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Windows 7: Random restarts while playing pandora and web browsing

15 May 2013   #11
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Alright lets have you runs some virus scans to make sure there is no infection. please use the following tools to check for root kits, and tough to remove viruses:

Windows Defender Offline

Anti-rootkit utility TDSSKiller


My System SpecsSystem Spec
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15 May 2013   #12
Tremulant

Windows 7 Professional 32bit
 
 

Alright I have now run both scans and both have verified that this computer is not infected.

What do you recommend next?
My System SpecsSystem Spec
15 May 2013   #13
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Try running the system file checker and a check disk:

Quote:
SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
If the command finishes with anything other than"no violations found" run the command two more times
If on the third run there is still corruption it can not clear up run through this tutorial: SFC /SCANNOW : Run in Command Prompt at Boot
once that is done, from an elevated command prompt run this command:

Code:
chkdsk /f /r
then simply for the sake of testing please run through some hard drive diagnostics to make sure you dont have a failing drive on your hands:

Hard Drive Diagnostic Procedure
My System SpecsSystem Spec
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15 May 2013   #14
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Do you use Ccleaner? If so it could be cleaning out your memory dumps.
My System SpecsSystem Spec
16 May 2013   #15
Tremulant

Windows 7 Professional 32bit
 
 

Dsprague, I ran sfc.exe, got a violation the first time, but not the second. Then ran the checkdisk, Hdd cleared that with no issues. I have then ran some Western digital HDD diagonostics, that came up clean as well.

Layback Bear, Good idea, but I'm not running Ccleaner
My System SpecsSystem Spec
16 May 2013   #16
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Well that sounds good, it sounds like there may have been some system file corruption so lets wait now and see if the system stabilizes. Sometimes corrupted file systems can cause BSODs and since it seems that has cleared up hopefully we will at least be getting dump files if/when the system crashes.
My System SpecsSystem Spec
16 May 2013   #17
Tremulant

Windows 7 Professional 32bit
 
 

Alright, Thank you once again for all the help. I really do appreciate your efforts.
My System SpecsSystem Spec
21 May 2013   #18
Tremulant

Windows 7 Professional 32bit
 
 

I just had another blue screen, with no mention in the dump files. I don't know if one could tell much just by seeing the blue screen. However, I took images of it. Could that provide you (Dspargue) or anyone else with some additional information to assist me in solving this rather annoying issue?

Thank you
My System SpecsSystem Spec
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 Random restarts while playing pandora and web browsing




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