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Windows 7: Random restarts while playing pandora and web browsing

22 Apr 2013   #1
Tremulant

Windows 7 Professional 32bit
 
 
Random restarts while playing pandora and web browsing

If someone could help me that would be great. I get random restarts and the occasional blue screen while playing Pandora and web browsing. This is a fresh install of Windows 7 Professional 32 bit as of about a month ago. Attached are the files requested for a post here.


Thank you


My build is:

CPU: Core 2 Duo E8400
RAM: Corsair 4 GB Ram DDR2
Mobo: Evga 122 YW E173
Video: EVGA 9800GTX+
PSU: Corsair 600W


My System SpecsSystem Spec
.

22 Apr 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Ok had a look through your foiles ad all of your dumps point to a driver used for the Jenoptik software/device that you have installed/use:

Code:
9add6b9c  9f692e16Unable to load image \SystemRoot\System32\Drivers\FireCamJ203.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for FireCamJ203.sys
*** ERROR: Module load completed but symbols could not be loaded for FireCamJ203.sys
 FireCamJ203+0x3e16
looking at the time stamp on the driver we can see that it in fact predates windows 7 and should be updated:

Code:
kd> lmvm FireCamJ203
start    end        module name
9f68f000 9f69c000   FireCamJ203 T (no symbols)           
    Loaded symbol image file: FireCamJ203.sys
    Image path: \SystemRoot\System32\Drivers\FireCamJ203.sys
    Image name: FireCamJ203.sys
    Timestamp:        Thu Feb 15 07:53:46 2007 (45D457DA)
    CheckSum:         0000AF64
    ImageSize:        0000D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Unfortunately I have no Idea where you would get the updates from because a quick look around their site only reveals a download link for their general terms and conditions, nothing about drivers or software, so you may need to contact the company directly.
My System SpecsSystem Spec
22 Apr 2013   #3
Tremulant

Windows 7 Professional 32bit
 
 

Thank you Dsprague, I updated the driver for that a few weeks ago, however it seems FirecamJ203 was maintained as a rollback driver. I have removed it and am now running with the updated driver.

Thank you for your advice and going above and beyond the call of duty. I'll let you know if it I have any other concerns.

Tremulant
My System SpecsSystem Spec
.


22 Apr 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Glad to hear things are working out let us know if you have further troubles and if the problem does not happen again in a week please mark this thread as solved.
My System SpecsSystem Spec
24 Apr 2013   #5
Tremulant

Windows 7 Professional 32bit
 
 

Unfortunately that may have not been the issue. I just received a blue screen from a bug check. I have attached the updated files for this and would greatly appreciate someone looking into it and advising me.

Thank you.
My System SpecsSystem Spec
24 Apr 2013   #6
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

There do not appear to be any new dump files in the folder you provided please ensure that your computer is configured to create dump files upon crashing:

Dump Files - Configure Windows to Create on BSOD
My System SpecsSystem Spec
24 Apr 2013   #7
Tremulant

Windows 7 Professional 32bit
 
 

I followed the steps there and it appears my computer was already set up to dump (kernel memory). Even in the event viewer it claims that the a dump was saved in Memory.dmp. So perhaps one wasn't created? I'm not sure. Is there any other way for me to obtain the information you need?
My System SpecsSystem Spec
24 Apr 2013   #8
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

unfortunately no its a matter of waiting and seeing if there is another crash, then hoping there is something recorded during the crash.
My System SpecsSystem Spec
24 Apr 2013   #9
Tremulant

Windows 7 Professional 32bit
 
 

Alright, thank you.
My System SpecsSystem Spec
15 May 2013   #10
Tremulant

Windows 7 Professional 32bit
 
 

So I have been getting a slew of Blue screens, and random restarts and for the most part it doesn't seem like the Memory.dmp file has been updated. However it appears to have been updated on May 8th. Could someone help me with it and possibly let me know if it is different than the earlier ones I sent?

Thank you.
My System SpecsSystem Spec
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 Random restarts while playing pandora and web browsing




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