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Windows 7: BSOD's, WhoCrashed says ntoskrnl.exe

23 Apr 2013   #11
bunabayashi

Windows 7 Home Premium 64 bit
 
 

let me know how your sleuthing goes, with DV running it's blue-screened twice, hoping to get half a dozen or so before I post the results for analysis


My System SpecsSystem Spec
.
23 Apr 2013   #12
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Two will be enough. Disable DV first, then post it following the Blue Screen of Death (BSOD) Posting Instructions.

If needed, we will suggest for DV later again.
My System SpecsSystem Spec
23 Apr 2013   #13
bunabayashi

Windows 7 Home Premium 64 bit
 
 

Thanks!
My System SpecsSystem Spec
.

23 Apr 2013   #14
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The BSODs are caused by AMD/ATI display driver.
Code:
fffff880`07d0e538  fffff880`0494efa7Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0xe1fa7
and the driver is kinda old.
Code:
fffff880`0486d000 fffff880`05367000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Apr 06 07:18:25 2012 (4F7E4B69)
    CheckSum:         00AABC48
    ImageSize:        00AFA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update your ATI/AMD display driver.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Also, as a test, test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

And Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.
My System SpecsSystem Spec
23 Apr 2013   #15
bunabayashi

Windows 7 Home Premium 64 bit
 
 

Ok, driver updated. I used the Catalyst software, according to the log it created, it installed vers. 9.012.0.0000

I'll start in on the stress tests now

Thanks!
My System SpecsSystem Spec
24 Apr 2013   #16
bunabayashi

Windows 7 Home Premium 64 bit
 
 

System seems to be much more stable, had a bsod overnight while the computer sat unattended (no stress tests or anything going on). In addition to the dump files I am attaching, I noticed that on restart an automatic update from Windows had occurred so I thought I would include those details also:

Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.149.463.0)

Installation date: ‎4/‎24/‎2013 3:27 AM

Installation status: Successful

Update type: Optional

Install this update to revise the definition files that are used to detect viruses, spyware, and other potentially unwanted software. Once you have installed this item, it cannot be removed.

More information:
Microsoft Security Essentials - Microsoft Windows

Help and Support:
Microsoft Security Essentials - Microsoft Windows

and also

Security Update for Windows 7 for x64-based Systems (KB2840149)

Installation date: ‎4/‎24/‎2013 3:00 AM

Installation status: Successful

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
Microsoft Security Bulletin MS13-036 - Important : Vulnerabilities in Kernel-Mode Driver Could Allow Elevation Of Privilege (2829996)

Help and Support:
Microsoft Support

Thank you for your continued help, Dave
My System SpecsSystem Spec
24 Apr 2013   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff88005df00a8, fffff88005def900, fffff80002e705eb}

Probably caused by : ntkrnlmp.exe ( nt!RealSuccessor+1b )

Followup: MachineOwner
---------
According to Carrona.org, STOP 0x00000024: NTFS_FILE_SYSTEM
Usual causes:
Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure

Your physical memory is more than sufficient.

ITEMVALUE
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 13.9 GB

So it should not be the problem. Still, for being sure, test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

The device drivers you use to control the storage are all the system drivers. So they should not fail,.

ITEMVALUE
Driver c:\windows\system32\drivers\atapi.sys
Driver c:\windows\system32\drivers\msahci.sys
Driver c:\windows\system32\drivers\atapi.sys
Driver c:\windows\system32\drivers\atapi.sys

For a safety reason, run SFC /SCANNOW Command - System File Checker. If any of those drivers are corrupt, the scan will attempt to repair those.

Disable indexing.
Your Antivirus is MSE. it is not the problem as it can be expected.

If you have any backup or defraging program installed, uninstall those.

Test the 2 TB HDD with Toshiba HDD Diagnostic Tools.

Try to change the SATA cables. Also try to change the ports to connect the SATA cables. Use the unused ports.

If still the problems exist, we have only two things to blame.
My System SpecsSystem Spec
24 Apr 2013   #18
bunabayashi

Windows 7 Home Premium 64 bit
 
 

Thank you for the quick reply. I ran the SFC /SCANNOW Command - System File Checker and it detected no problems. I Disabled indexing as instructed. I don't have any 3rd party backup or defragging programs installed, so no worries there.

When I went to the link noted above, I downloaded the 1st utility, Windows Diagnostic Tool Ver. 1.12
(For IDE/ATA/SATA Hard Drives). Interestingly, when I ran it (as Administrator), I would get the user interface as pictured below:



however, it would not allow me to 'select' the hard drive to check it, I could click anywhere and it wouldn't highlite the drive, add a check mark or whatever Toshiba does to indicate the drive is selected. Clicking Short Test or Extended Test would result in



I'm sure I'm doing something wrong but I can't figure out what that is. While I was fussing with that I got another BSOD, I have attached the info.
My System SpecsSystem Spec
24 Apr 2013   #19
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by bunabayashi View Post
Thank you for the quick reply. I ran the SFC /SCANNOW Command - System File Checker and it detected no problems. I Disabled indexing as instructed. I don't have any 3rd party backup or defragging programs installed, so no worries there.

When I went to the link noted above, I downloaded the 1st utility, Windows Diagnostic Tool Ver. 1.12
(For IDE/ATA/SATA Hard Drives). Interestingly, when I ran it (as Administrator), I would get the user interface as pictured below:



however, it would not allow me to 'select' the hard drive to check it, I could click anywhere and it wouldn't highlite the drive, add a check mark or whatever Toshiba does to indicate the drive is selected. Clicking Short Test or Extended Test would result in



I'm sure I'm doing something wrong but I can't figure out what that is. While I was fussing with that I got another BSOD, I have attached the info.
You cannot select the Toshiba HDD? Try Seatool for dos: SeaTools | Seagate download. Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run. Seatools run on every HDD.

Also, as a test only .... uninstall MSE and use Avast free. It might be causing the fltmgr error.
Quote:
Event[9428]:
Log Name: System
Source: Microsoft Antimalware
Date: 2013-04-24T03:59:05.000
Event ID: 3002
Task: N/A
Level: Error
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: Owner-PC
Description:
Microsoft Antimalware Real-Time Protection feature has encountered an error and failed.
Feature: Network Inspection System
Error Code: 0x80070006
Error description: The handle is invalid.
Reason: The filter driver has successfully restarted.
My System SpecsSystem Spec
24 Apr 2013   #20
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Here are a couple of tools to test your SSD.

It is the RED rectangle highlighted "Download" here: HDDScan It supports SSDs as well.


The freeware version is in tiny print at the bottom. SSDLife download page - freeware, professional and portable version downloads.
My System SpecsSystem Spec
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