BSOD - Different reason every time.. Please help

lshanks07 · 23 Apr 2013

Thank you for your help! My computer skills are slightly above average, and I can follow directions.... I will post my dump readings below.

I have been getting the BSOD for 5 days now... sometimes after rebooting several times... I can use the computer, but upon restarting... BSOD or system repair appears.

I have tried MBAM, MSE, MBAM found 8 threats and removed them yesterday. However, I have gotten 2 crashes today.

Maybe my order of operations was incorrect, so any help you are willing to provide will be greatly appreciated.

Here is the list... I think I have had like 30 crashes...

Attachment 265243

Thank you,

Lori

Dsprague · 23 Apr 2013

Please follow the Blue Screen of Death (BSOD) Posting Instructions

lshanks07 · 23 Apr 2013

I hope this gives you what you need!

Thank you

Attachment 265246

Dsprague · 23 Apr 2013

Odd it seems that the attached file is not working could you please upload the file again?

lshanks07 · 23 Apr 2013

Sure!

I created a new zip file... hopefully this file will have the information you need

Thank you!

Attachment 265255

Dsprague · 23 Apr 2013

Ok a couple of things to try while I go through your files with a fine toothed comb, first run the system file checker to clear up any file system corruption that may have occurred do to the infection that was on your pc:

Code:

SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.

If the message after the command has finished running says anything other than no violations found run the command two more times.

Next check out these two hot fixes from microsoft and see if they are any help:

Stop error when a Windows 7-based or Windows Server 2008 R2-based computer crashes randomly

"0x0000001E" Stop error occurs intermittently in Windows 7 SP1 and Windows Server 2008 R2 SP1

lshanks07 · 23 Apr 2013

Thank you,

I did run Scannow and the response was "windows resource protection did not find any integrity violations"

I will now check the hotfix links...

Thank you!

lshanks07 · 23 Apr 2013

Ok,

I have downloaded and installed both hotfixes and subsequently rebooted after each install.

I was able to reboot both times in normal mode without any BSOD....

I am cautiously optomistic that these fixes helped!

Unless you find something else with the dump files.... I will wait to hear from you!

Thank you very much for your time and knowledge on this issue...

Dsprague · 23 Apr 2013

I did not see anything else that stuck out in the dump files, but give it a week and see if the system remains stable.

lshanks07 · 23 Apr 2013

Will do!

Thanks again!!