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Windows 7: BSOD playing Netflix


23 Apr 2013   #1

Windows 7 Home Premium 64bit
 
 
BSOD playing Netflix

Been having trouble with my computer for awhile now. There may be multiple issues at play but I figured I'd start with the BSOD I got while using Netflix. I have no experience with debug codes so I greatly appreciate any help or advice I can find.

My System SpecsSystem Spec
.

23 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

  • Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Startup Programs - Change

Troubleshoot Application Conflicts by Performing a Clean Startup
  • Run disk check for errors on your Hard Drive(s) Disk Check
  • Heat:
Only use the laptop on a hard surface with nothing blocking any of the vents.

Use a laptop cooling pad if possible

Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).

Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).
  • For monitoring heat of the system, use Speccy or HWMonitor:
Speccy System Information
HWMonitor
  • Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. RAM - Test with Memtest86+
Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight, before going to bed.

For information purposes only:
Code:
Debug session time: Wed Apr 24 06:38:39.562 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042313-21278-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:07:26.154
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiSwitchContext+78 )
BugCheck 1000007E, {ffffffffc0000005, fffff88003f650c8, fffff880069c99b8, fffff880069c9210}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Bugcheck code 1000007E
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88003f650c8, The address that the exception occurred at
Arg3: fffff880069c99b8, Exception Record Address
Arg4: fffff880069c9210, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_dxgmms1!VidSchiSwitchContext+78
BiosVersion = 6.07
BiosReleaseDate = 05/04/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = p6754y
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Mon Apr 22 07:02:33.236 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042113-22978-01.dmp]
Missing Windows 7 Service Pack 1
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
System Uptime: 0 days 0:39:37.687
Probably caused by : ntkrnlmp.exe ( nt!ExpCheckForIoPriorityBoost+a7 )
BugCheck 24, {1904fb, fffff88009bf91a8, fffff88009bf8a10, fffff80002e49f87}
BugCheck Info: NTFS_FILE_SYSTEM (24)
Bugcheck code 00000024
Arguments: 
Arg1: 00000000001904fb
Arg2: fffff88009bf91a8
Arg3: fffff88009bf8a10
Arg4: fffff80002e49f87
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  X64_0x24_nt!ExpCheckForIoPriorityBoost+a7
BiosVersion = 6.07
BiosReleaseDate = 05/04/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = p6754y
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Sun Apr 21 12:54:43.346 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042113-32713-01.dmp]
Missing Windows 7 Service Pack 1
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
System Uptime: 0 days 0:20:00.798
Probably caused by : hardware ( nt!KiSystemCall64+93 )
BugCheck 50, {ffffda8023f0da8d, 0, fffff80002e708d3, 7}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Bugcheck code 00000050
Arguments: 
Arg1: ffffda8023f0da8d, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff80002e708d3, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000007, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  MsMpEng.exe
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED
BiosVersion = 6.07
BiosReleaseDate = 05/04/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = p6754y
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
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