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Windows 7: Multiple Consecutive BSOD 0x00000009c

23 Apr 2013   #1

Windows 7 Ultimate x64
 
 
Multiple Consecutive BSOD 0x00000009c

Hi,

My computer restarted many times in a row. I could barely get all the start up programs running and open Chrome before it restarts again. Sometimes I get the BSOD with error 0x00000009c and sometimes there is nothing. I starting in Safe Mode with Networking, but that didn't work either.

I used Nirsoft BlueScreenView and it identified hal.dll every time.

Can someone assist me in solving this?

Attached is info gathered using SF Diagnostics Tool.

Details shown sometimes after restarting:
Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:

BCCode: 9c
BCP1: 0000000000000000
BCP2: FFFFF88002F6CB70
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\042313-21777-01.dmp
C:\Users\user\AppData\Local\Temp\WER-63398-0.sysdata.xml

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My System SpecsSystem Spec
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24 Apr 2013   #2

Windows 7 Ultimate x64
 
 

anyone?
My System SpecsSystem Spec
24 Apr 2013   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

A stop 9C is common to Machine Check Exception 124: BSOD Index

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Quote:
Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

You can read more on this error and what to try here... Stop 0x124 - what it means and what to try: Stop 124 Troubleshooting Strategy
Security App

Crashes indicate avast! being a possible cause. Remove avast! and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free

information   Information
DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.


Stress Test

Hardware - Stress Test With Prime95: Hardware - Stress Test With Prime95

CPU - Stress Test Using IntelBurnTest: CPU - Stress Test Using IntelBurnTest

Video Card - Stress Test with Furmark: Video Card - Stress Test with Furmark

Monitor temperature of the system during the tests: Speccy - System Information - Free Download

Perform steps mentioned in this tutorial: USB Driver - General Fix for Problems

This tutorial USB Selective Suspend - Turn On or Off may help you.
Quote:
To Disable Selective Suspend:

1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
The below is for information purpose only:
Code:
Debug session time: Wed Apr 24 08:05:29.111 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042313-21138-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:11:44.453
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : intelppm.sys ( intelppm+2c61 )
BugCheck 9C, {0, fffff88002fddb70, 0, 0}
BugCheck Info: MACHINE_CHECK_EXCEPTION (9c)
Bugcheck code 0000009C
Arguments: 
Arg1: 0000000000000000
Arg2: fffff88002fddb70
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x9C_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9C_GenuineIntel_intelppm+2c61
MaxSpeed:     2670
CurrentSpeed: 2666
BiosVersion = F1
BiosReleaseDate = 12/03/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = H55M-S2H
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Wed Apr 24 07:52:05.538 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042313-21777-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:00:47.491
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : intelppm.sys ( intelppm+2c61 )
BugCheck 9C, {0, fffff88002f6cb70, 0, 0}
BugCheck Info: MACHINE_CHECK_EXCEPTION (9c)
Bugcheck code 0000009C
Arguments: 
Arg1: 0000000000000000
Arg2: fffff88002f6cb70
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x9C_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9C_GenuineIntel_intelppm+2c61
MaxSpeed:     2670
CurrentSpeed: 2666
BiosVersion = F1
BiosReleaseDate = 12/03/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = H55M-S2H
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Wed Apr 24 07:49:53.107 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042313-21184-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:03:16.997
Probably caused by : ntkrnlmp.exe ( nt!KxMcheckAbort+6c )
BugCheck 9C, {0, fffff80000ba6bb0, 0, 0}
BugCheck Info: MACHINE_CHECK_EXCEPTION (9c)
Bugcheck code 0000009C
Arguments: 
Arg1: 0000000000000000
Arg2: fffff80000ba6bb0
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x9C_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9C_GenuineIntel_nt!KxMcheckAbort+6c
MaxSpeed:     2670
CurrentSpeed: 2666
BiosVersion = F1
BiosReleaseDate = 12/03/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = H55M-S2H
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Wed Apr 24 07:38:04.654 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042313-24694-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:02:20.606
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : intelppm.sys ( intelppm+2c61 )
BugCheck 9C, {0, fffff8000407fbb0, 0, 0}
BugCheck Info: MACHINE_CHECK_EXCEPTION (9c)
Bugcheck code 0000009C
Arguments: 
Arg1: 0000000000000000
Arg2: fffff8000407fbb0
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x9C_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9C_GenuineIntel_intelppm+2c61
MaxSpeed:     2670
CurrentSpeed: 2666
BiosVersion = F1
BiosReleaseDate = 12/03/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = H55M-S2H
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Wed Apr 24 03:47:47.513 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042313-20997-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 1:38:43.856
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : intelppm.sys ( intelppm+2c61 )
BugCheck 9C, {0, fffff88002f6cb70, 0, 0}
BugCheck Info: MACHINE_CHECK_EXCEPTION (9c)
Bugcheck code 0000009C
Arguments: 
Arg1: 0000000000000000
Arg2: fffff88002f6cb70
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x9C_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9C_GenuineIntel_intelppm+2c61
MaxSpeed:     2670
CurrentSpeed: 2666
BiosVersion = F1
BiosReleaseDate = 12/03/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = H55M-S2H
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Fri Apr 19 15:57:37.526 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\041913-23540-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 1 days 14:22:26.900
*** ERROR: Module load completed but symbols could not be loaded for usbccgp.sys
Probably caused by : usbccgp.sys
BugCheck 9F, {3, fffffa8006e60460, fffff8000407c518, fffffa8008f77010}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8006e60460, Physical Device Object of the stack
Arg3: fffff8000407c518, nt!TRIAGE_9F_POWER on Windows 7, otherwise the Functional Device Object of the stack
Arg4: fffffa8008f77010, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_lvuvc64_IMAGE_usbccgp.sys
MaxSpeed:     2670
CurrentSpeed: 2666
BiosVersion = F1
BiosReleaseDate = 12/03/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = H55M-S2H
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Tue Apr 16 12:13:56.942 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\041613-22198-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 10:23:41.284
*** ERROR: Module load completed but symbols could not be loaded for usbccgp.sys
Probably caused by : usbccgp.sys
BugCheck 9F, {3, fffffa800ab45a00, fffff80004077518, fffffa800d74c830}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800ab45a00, Physical Device Object of the stack
Arg3: fffff80004077518, nt!TRIAGE_9F_POWER on Windows 7, otherwise the Functional Device Object of the stack
Arg4: fffffa800d74c830, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_lvuvc64_IMAGE_usbccgp.sys
MaxSpeed:     2670
CurrentSpeed: 2666
BiosVersion = F1
BiosReleaseDate = 12/03/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = H55M-S2H
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
.


30 Apr 2013   #4

Windows 7 Ultimate x64
 
 

Thanks for you help. I performed all the tests and actions you suggested.

At first Prime95 caused a reboot after a few minutes, but it ran fine for 6 hours after a bios update.

I think the bios update may have solved my issue. Thanks again!!!

Attached is the data from the tests.
My System SpecsSystem Spec
30 Apr 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Great news and Logs look fine.

Post here if you have them again, good luck
My System SpecsSystem Spec
13 May 2013   #6

Windows 7 Ultimate x64
 
 

It started to happen again after I left the computer on for a couple days in a row. Now I am getting BSOD error 9c every time it resets.

After starting up, it would BSOD within minutes if not seconds then automatically restart, repeat. I forced it to shut off and turned off the power supply for a few minutes. Then, when I turned it back on it ran fine for a few minutes before BSOD again. It finally started up long enough for me to do a proper shut down and then I left it off for about 12 hours and now it seems to be working fine.

It would seem that there is a correlation between the duration it is turned off and the duration it will stay on before it will BSOD.

That was also the only time I did a proper shut down so there's a possibility that had effect.

Does this info help identify the problem? Is there someway I can fix this or is this just something that is common and I should just accept it by turning it off every night?
My System SpecsSystem Spec
13 May 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Have you gone through this: Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
15 May 2013   #8

Windows 7 Ultimate x64
 
 

I did all the steps up to re-installing Windows. I was hoping I wouldn't have to resort to that. Unfortunately I will not have access to the computer for the next week. I will try re-installing and update when I can get to the computer again.

Thanks
My System SpecsSystem Spec
15 May 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Alright take your time
My System SpecsSystem Spec
16 Jul 2013   #10

Windows 7 Ultimate x64
 
 

Updating to resolve the issue:

Reinstalled Windows 7 and it appears to have fixed the issue. Unsure whether it's just a temporary fix since I did it a year or so ago. I will be happy if it lasts another 2 years since I will probably need an upgrade by then anyways.

Thanks!
My System SpecsSystem Spec
Reply

 Multiple Consecutive BSOD 0x00000009c




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