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Windows 7: Multiple Consecutive BSOD 0x00000009c

23 Apr 2013   #1
planetexpress

Windows 7 Ultimate x64
 
 
Multiple Consecutive BSOD 0x00000009c

Hi,

My computer restarted many times in a row. I could barely get all the start up programs running and open Chrome before it restarts again. Sometimes I get the BSOD with error 0x00000009c and sometimes there is nothing. I starting in Safe Mode with Networking, but that didn't work either.

I used Nirsoft BlueScreenView and it identified hal.dll every time.

Can someone assist me in solving this?

Attached is info gathered using SF Diagnostics Tool.

Details shown sometimes after restarting:
Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:

BCCode: 9c
BCP1: 0000000000000000
BCP2: FFFFF88002F6CB70
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\042313-21777-01.dmp
C:\Users\user\AppData\Local\Temp\WER-63398-0.sysdata.xml

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My System SpecsSystem Spec
.
24 Apr 2013   #2
planetexpress

Windows 7 Ultimate x64
 
 

anyone?
My System SpecsSystem Spec
24 Apr 2013   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

A stop 9C is common to Machine Check Exception 124: BSOD Index

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Quote:
Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

You can read more on this error and what to try here... Stop 0x124 - what it means and what to try: Stop 124 Troubleshooting Strategy
Security App

Crashes indicate avast! being a possible cause. Remove avast! and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free

information   Information
DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.


Stress Test

Hardware - Stress Test With Prime95: Hardware - Stress Test With Prime95

CPU - Stress Test Using IntelBurnTest: CPU - Stress Test Using IntelBurnTest

Video Card - Stress Test with Furmark: Video Card - Stress Test with Furmark

Monitor temperature of the system during the tests: Speccy - System Information - Free Download

Perform steps mentioned in this tutorial: USB Driver - General Fix for Problems

This tutorial USB Selective Suspend - Turn On or Off may help you.
Quote:
To Disable Selective Suspend:

1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
The below is for information purpose only:
Code:
Debug session time: Wed Apr 24 08:05:29.111 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042313-21138-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:11:44.453
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : intelppm.sys ( intelppm+2c61 )
BugCheck 9C, {0, fffff88002fddb70, 0, 0}
BugCheck Info: MACHINE_CHECK_EXCEPTION (9c)
Bugcheck code 0000009C
Arguments: 
Arg1: 0000000000000000
Arg2: fffff88002fddb70
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x9C_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9C_GenuineIntel_intelppm+2c61
MaxSpeed:     2670
CurrentSpeed: 2666
BiosVersion = F1
BiosReleaseDate = 12/03/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = H55M-S2H
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Wed Apr 24 07:52:05.538 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042313-21777-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:00:47.491
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : intelppm.sys ( intelppm+2c61 )
BugCheck 9C, {0, fffff88002f6cb70, 0, 0}
BugCheck Info: MACHINE_CHECK_EXCEPTION (9c)
Bugcheck code 0000009C
Arguments: 
Arg1: 0000000000000000
Arg2: fffff88002f6cb70
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x9C_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9C_GenuineIntel_intelppm+2c61
MaxSpeed:     2670
CurrentSpeed: 2666
BiosVersion = F1
BiosReleaseDate = 12/03/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = H55M-S2H
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Wed Apr 24 07:49:53.107 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042313-21184-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:03:16.997
Probably caused by : ntkrnlmp.exe ( nt!KxMcheckAbort+6c )
BugCheck 9C, {0, fffff80000ba6bb0, 0, 0}
BugCheck Info: MACHINE_CHECK_EXCEPTION (9c)
Bugcheck code 0000009C
Arguments: 
Arg1: 0000000000000000
Arg2: fffff80000ba6bb0
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x9C_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9C_GenuineIntel_nt!KxMcheckAbort+6c
MaxSpeed:     2670
CurrentSpeed: 2666
BiosVersion = F1
BiosReleaseDate = 12/03/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = H55M-S2H
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Wed Apr 24 07:38:04.654 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042313-24694-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:02:20.606
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : intelppm.sys ( intelppm+2c61 )
BugCheck 9C, {0, fffff8000407fbb0, 0, 0}
BugCheck Info: MACHINE_CHECK_EXCEPTION (9c)
Bugcheck code 0000009C
Arguments: 
Arg1: 0000000000000000
Arg2: fffff8000407fbb0
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x9C_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9C_GenuineIntel_intelppm+2c61
MaxSpeed:     2670
CurrentSpeed: 2666
BiosVersion = F1
BiosReleaseDate = 12/03/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = H55M-S2H
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Wed Apr 24 03:47:47.513 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042313-20997-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 1:38:43.856
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : intelppm.sys ( intelppm+2c61 )
BugCheck 9C, {0, fffff88002f6cb70, 0, 0}
BugCheck Info: MACHINE_CHECK_EXCEPTION (9c)
Bugcheck code 0000009C
Arguments: 
Arg1: 0000000000000000
Arg2: fffff88002f6cb70
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x9C_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9C_GenuineIntel_intelppm+2c61
MaxSpeed:     2670
CurrentSpeed: 2666
BiosVersion = F1
BiosReleaseDate = 12/03/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = H55M-S2H
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Fri Apr 19 15:57:37.526 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\041913-23540-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 1 days 14:22:26.900
*** ERROR: Module load completed but symbols could not be loaded for usbccgp.sys
Probably caused by : usbccgp.sys
BugCheck 9F, {3, fffffa8006e60460, fffff8000407c518, fffffa8008f77010}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8006e60460, Physical Device Object of the stack
Arg3: fffff8000407c518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8008f77010, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_lvuvc64_IMAGE_usbccgp.sys
MaxSpeed:     2670
CurrentSpeed: 2666
BiosVersion = F1
BiosReleaseDate = 12/03/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = H55M-S2H
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Tue Apr 16 12:13:56.942 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\041613-22198-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 10:23:41.284
*** ERROR: Module load completed but symbols could not be loaded for usbccgp.sys
Probably caused by : usbccgp.sys
BugCheck 9F, {3, fffffa800ab45a00, fffff80004077518, fffffa800d74c830}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800ab45a00, Physical Device Object of the stack
Arg3: fffff80004077518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800d74c830, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_lvuvc64_IMAGE_usbccgp.sys
MaxSpeed:     2670
CurrentSpeed: 2666
BiosVersion = F1
BiosReleaseDate = 12/03/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = H55M-S2H
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
.

30 Apr 2013   #4
planetexpress

Windows 7 Ultimate x64
 
 

Thanks for you help. I performed all the tests and actions you suggested.

At first Prime95 caused a reboot after a few minutes, but it ran fine for 6 hours after a bios update.

I think the bios update may have solved my issue. Thanks again!!!

Attached is the data from the tests.
My System SpecsSystem Spec
30 Apr 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Great news and Logs look fine.

Post here if you have them again, good luck
My System SpecsSystem Spec
13 May 2013   #6
planetexpress

Windows 7 Ultimate x64
 
 

It started to happen again after I left the computer on for a couple days in a row. Now I am getting BSOD error 9c every time it resets.

After starting up, it would BSOD within minutes if not seconds then automatically restart, repeat. I forced it to shut off and turned off the power supply for a few minutes. Then, when I turned it back on it ran fine for a few minutes before BSOD again. It finally started up long enough for me to do a proper shut down and then I left it off for about 12 hours and now it seems to be working fine.

It would seem that there is a correlation between the duration it is turned off and the duration it will stay on before it will BSOD.

That was also the only time I did a proper shut down so there's a possibility that had effect.

Does this info help identify the problem? Is there someway I can fix this or is this just something that is common and I should just accept it by turning it off every night?
My System SpecsSystem Spec
13 May 2013   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Have you gone through this: Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
15 May 2013   #8
planetexpress

Windows 7 Ultimate x64
 
 

I did all the steps up to re-installing Windows. I was hoping I wouldn't have to resort to that. Unfortunately I will not have access to the computer for the next week. I will try re-installing and update when I can get to the computer again.

Thanks
My System SpecsSystem Spec
15 May 2013   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Alright take your time
My System SpecsSystem Spec
16 Jul 2013   #10
planetexpress

Windows 7 Ultimate x64
 
 

Updating to resolve the issue:

Reinstalled W7 and it appears to have fixed the issue. Unsure whether it's just a temporary fix since I did it a year or so ago. I will be happy if it lasts another 2 years since I will probably need an upgrade by then anyways.

Thanks!
My System SpecsSystem Spec
Reply

 Multiple Consecutive BSOD 0x00000009c




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