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Windows 7: recurring BSOD, errors: 0x00000024 and 0x00000003B


30 Apr 2013   #31
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

The release date of the driver and the timestrap is always different. Timestrap lags by a few days, sometimes by a month too (for the immediate earlier ATI display driver). So it is not a problem. The driver version is the main thing to check.

My System SpecsSystem Spec
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30 Apr 2013   #32

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

joX201

Try this driver ( its for iaStor )

http://downloadcenter.intel.com/conf...&Dwnldid=22194

version: 11.7.0.1013


Don't download this until told .
My System SpecsSystem Spec
30 Apr 2013   #33
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

VistaKing, xBluerobot hasnt suggested the latest version, there must be some reason.

Some of the latest versions of the RST drivers suffer from stability issue. I hope that version that XBlueRobot suggested is a good one, and we should continue to suggest that version or similar versions, not the very latest ones .... unless and untill people like Dave76 or NoelDP suggest for another stable version to us.

joX201, stay with the RST version that xBluerobot suggested.
My System SpecsSystem Spec
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04 May 2013   #34

Windows 7 Professional 64bit
 
 

Hi again,

More BSOD's... I don't have the machine with me now, but will post more diagnostics soon. It keeps throwing blue screens, apparently mostly with the same error messages in random order.
I just wanted to thank you guys for your support. You have put much more effort into this than the shameful Lenovo (which since the machine was new was only good to make me waste hours on the phone or writing emails that remain unanswered, and whose only attempt to fix it was to dump the blame on Microsoft because "Lenovo doesn't make software"... what a lame company, if i did this to my clients I'd be out of business in a whiz!).

Have a good weekend!
Cheers,

Jo
My System SpecsSystem Spec
04 May 2013   #35

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Very welcome, always happy to help, and will look forward for the diagnostics folder.
My System SpecsSystem Spec
05 May 2013   #36
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by joX201 View Post
whose only attempt to fix it was to dump the blame on Microsoft because "Lenovo doesn't make software"...
Yes, its true that Lenovo does not make software. But they do something. They bloat up the installations with some really unnecessary things. Suppost the AHCI controller. The system native controller never fails, whereas the intel RST elements are really crash prone. That intel'd driver that crashed your system for the last time we checked does not supplied by microsoft but bloated by (it may cause another debate, but it is always nothing but a bloatware to me) Lenovo.

If you want to get rid of the factory installation by Lenovo, that will be the best option for you. Follow the guide: Clean Reinstall - Factory OEM Windows 7

It will give you the perfect windows installation which will maximize windows efficiency only. And as your hardware are good, all the issues are for drivers and software, there is a fair chance that it will reduce the possibility of another BSOD.
My System SpecsSystem Spec
10 May 2013   #37

Windows 7 Professional 64bit
 
 

Hi guys,
finally I get around to investing some more time on this machine...
Here are the newest diagnostic logs. Today it even crashed while the SF tool was making them.
BTW, I seem to understand the tool writes info on all the last crashes, not just the last one. Is this correct? In any case, I also added a screen capture of the blue screen tool.

I am considering going down the road of a clean install (again). I did this before contacting the forum, so possibly with small differences compared to its suggestions.
Any concerns with the approach? Anything to get out of the system before I go ahead?

Thanks,

Jo
My System SpecsSystem Spec
10 May 2013   #38

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
Event[15301]:
  Log Name: System
  Source: Service Control Manager
  Date: 2013-05-10 T08:50:35.238
  Event ID: 7026
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: jostraso-X201
  Description: 
The following boot-start or system-start driver(s) failed to load: 
cdrom
cdrom.sys is a key Windows driver for the SCSI CD-ROM.

Code:
Event[15314]:
  Log Name: System
  Source: Microsoft Antimalware
  Date: 2013-05-10 T08:50:38.000
  Event ID: 2001
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: jostraso-X201
  Description: 
Microsoft Antimalware has encountered an error trying to update signatures
A few key Windows services were stopped, or failed to load, the Windows Anti-Malware service failed to update the signatures multiple times, eventually resulting in the Stop 0x3B BSOD. I also noticed that a few Lenovo services started before the Anti-Malware service began to crash, this may just be a coincidence.

The driver for the service has be seen within the call stack too:

Code:
fffff880`088405c8  fffff800`02ccad04 nt!KeBugCheckEx+0x104
fffff880`088405d0  0000007f`fffffff8
fffff880`088405d8  fffff800`02fe6000 nt! ?? ::NNGAKEGL::`string'+0x8a39
fffff880`088405e8  fffff880`01552000 MpFilter+0xb000
fffff880`088405f0  00000000`00000000
fffff880`088405f8  00000000`00000000
fffff880`08840600  00000000`00000282
fffff880`08840608  fffff800`02cca1a9 nt!KiBugCheckDispatch+0x69
Before performing a clean installation which may be the best option at the moment, have you checked and installed all the available Windows Updates?

Scan for any malware:
My System SpecsSystem Spec
10 May 2013   #39

Windows 7 Professional 64bit
 
 

Hi x BlueRobot,

thanks again for your tips. If a clean install is my best chance to sort it out, perhaps I should jump into it and get it over with. I've got no data on this pc anyways. Do you agree?
A clean install would kill also any low-level virus, rootkits, or other mischievous stuff that may be at the origin of the crashes, correct?

@Arc: you also agree?
My System SpecsSystem Spec
10 May 2013   #40
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Yes, I agree. I also think that what is that making cdrom.sys fail at startup.

Download and install CCleaner. Then run it.
Go to "Tools" .... by default it will open the "uninstall" tab.
Click on save as text file. Save it on your desktop.
Upload the text file for us.


But if you opt for a clean reinstall, it will not be needed right now.
My System SpecsSystem Spec
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 recurring BSOD, errors: 0x00000024 and 0x00000003B




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