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Windows 7: recurring BSOD, errors: 0x00000024 and 0x00000003B

24 Apr 2013   #1
joX201

Windows 7 Professional 64bit
 
 
recurring BSOD, errors: 0x00000024 and 0x00000003B

Hello,

my laptop continues to throw BSOD's. I spent the weekend chasing an error 0x00000003B (SYSTEM_SERVICE_EXCEPTION) and seemed to have made progress by reinstalling new video drivers for its intel HD core i7 (the generic one from intel doesn't install correctly, but eventually I found one through the microsoft site that seemed to reduce BSOD frequency). Today though, in just 1 hour of use, a BSOD with a new error message (0x00000024) came up...
I am beat: this machine has been misbehaving from day one to the point I had to revert to using my old one. It's been in for repair twice...

Has anyone a clue of what may be going on?

I uploaded both diagnostics, relative to each error. Very grateful for anyone who can help me to fix it.

Cheers,

JS


My System SpecsSystem Spec
24 Apr 2013   #2
x BlueRobot

 

Code:
BugCheck 24, {1904fb, fffff88002c37d88, fffff88002c375e0, fffff80002d878ba}

Probably caused by : fileinfo.sys ( fileinfo!FIStreamGetInfo+11f )
Code:
Usual causes:  Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure
The bugcheck indicates a problem occurred with the driver which controls file system, and enables Windows to write and read data to the hard-drive. Physical hard-drive corruption or a corrupted IRP packet can cause this problem also.

Remove:

Code:
Start Menu\Programs\Avira	
Start Menu\Programs\Avira\Avira Desktop
It's to remove this Avira using the official Avira Removal Tool, and then using these free and proven alternatives.

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

Note   Note
Update all programs prior to scanning

You can also view this thread for a complete free and lightweight security protection combination:Run some hard-drive diagnostics and follow these steps:Find your hard-drive manufacturer and run their tests.

Additional Tests:
Note   Note
You may use the Windows Segate Tools as it may be easier to use and understand.

Post a screenshot of Crystal Disk Info summary:
Quote   Quote: Originally Posted by writhziden
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
Check for any file system errors and bad sectors using Option #2 of:Use this command with Disk Check:

Code:
chkdsk C: /f /r
My System SpecsSystem Spec
25 Apr 2013   #3
joX201

Windows 7 Professional 64bit
 
 

Hello,

I ran all the tests you suggested but so far no errors popped up anywhere... all seem to pass.

I tend to think it must have to do with hardware or low-level stuff like bios or drivers because the machine crashes very often, irrespective of whether it's running windows or linux.

Anyway, I changed the anti virus, ran the tests uploading their results as suggested. Hope they help to give some useful indication...

Thanks,

Jo
My System SpecsSystem Spec
25 Apr 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Lets run SFC /SCANNOW

Open up an Elevated Command Prompt. Click on button type CMD inside Search programs and files box. Right click on CMD under Programs (1) choose Run as administrator . On the USER ACCESS CONTROL window click on the Yes button or press Alt+Y keys on your keyboard( Same as clicking on the Yes button ) . On the command prompt type the command below

SFC /SCANNOW
Press <ENTER>

Note   Note
Command Prompt should open up to C:\Windows\System32>_ Path


If SFC locates any corrupted files upload the CBS.LOG file

CBS.LOG location : C:\Windows\Logs\CBS\CBS.LOG
My System SpecsSystem Spec
26 Apr 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit 9926 Multiprocessor Free
 
 

At first, make it sure that your INTEL X25-M 160 GB Internal SSD is running with an up to date firmware.
Check here: Intel® SATA Solid-State Drive Firmware Update Tool

Next, you have two different real time protection program installed at once.
Code:
Start Menu\Programs\AVG
c:\program files\microsoft security client\msseces.exe
Uninstall AVG using AVG Remover. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Plan to update the display driver.
Code:
fffff880`04c09000 fffff880`057c6d60   igdkmd64   (deferred)             
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed Jan 11 03:58:09 2012 (4F0CBB79)
    CheckSum:         00BC541D
    ImageSize:        00BBDD60
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update the Intel HD Graphics Driver, either from our forum link, Latest Intel HD Graphics Driver for Windows 7, or You may get it from Intel Download Center.
Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.

Let us know the results.
____________________________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff88002c37d88, fffff88002c375e0, fffff80002d878ba}

Probably caused by : fileinfo.sys ( fileinfo!FIStreamGetInfo+11f )

Followup: MachineOwner
-----------------------------------------------------------------------------------------------
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002dbc1bd, fffff88006cb38d0, 0}

Probably caused by : ntkrnlmp.exe ( nt!RtlpCopyAces+45d )

Followup: MachineOwner
---------
My System SpecsSystem Spec
27 Apr 2013   #6
joX201

Windows 7 Professional 64bit
 
 

Hi VistaKing,

thanks for your help.

Removed the double virus protection (don't know why, I thought I had removed AVG earlier already).

I tried sfc scan, but it did not yield any errors. Uploaded here the result and CBS logfile anyways, if you see anything into them. I also got a new BSOD, documented in the attached doc.

Now I go on to testing and verifying the ssd and other points from Arc.
Cheers,

Jo
My System SpecsSystem Spec
27 Apr 2013   #7
joX201

Windows 7 Professional 64bit
 
 

The Intel® SATA Solid-State Drive Firmware Update Tool won't run: I burned the iso onto a USB, SD, and finally DVD (had to go borrow a DVD player) but always the same result: Remove disks or other media / press any key to restart during boot.
I think I followed the instructions on the intel pdf, but maybe i am missing something... will try the other things now
My System SpecsSystem Spec
27 Apr 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit 9926 Multiprocessor Free
 
 

You need to update the firmware. If it is not upto date, it is a must for a stop 0x24.

I asked for some more help who can guide you through the process.
My System SpecsSystem Spec
27 Apr 2013   #9
essenbe
Microsoft MVP

Windows 7 Ultimate SP1 X64 (Windows 10, 8.1, Linux Mint, Windows XP and others in VM)
 
 

Which SSD do you have? Exact model.
My System SpecsSystem Spec
27 Apr 2013   #10
joX201

Windows 7 Professional 64bit
 
 

found an easier way to update the SSD firmware: use the Intel® Solid-State Drive Toolbox instead of the ISO, link below:

https://downloadcenter.intel.com/Det...&DwnldID=18455

seems to work fine, also has diagnosis features. now moving on to video driver...
My System SpecsSystem Spec
Reply

 recurring BSOD, errors: 0x00000024 and 0x00000003B




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