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Windows 7: Constant BSOD - hopefully solved, just wanted to check


24 Apr 2013   #1

Windows 7 Enterprise
 
 
Constant BSOD - hopefully solved, just wanted to check

Hi, new on here, wondered if someone can help?

I have read through many of the threads on here and they have been very helpful - hopefully I've sorted my issue out, but just wanted to run it by someone who knows what they are talking about i.e. not me!!

I have an HTPC that I put together myself about 18 months ago - all has worked fine, I've had the odd BSOD but not enough to worry about -maybe I should of in hindsight.

I have a few HDDs for storage and an SSD split in two partitions; 50GB for the OS and the remaining 163GB for TV recordings etc...

We experienced a BSOD during the day yesterday whilst watching normal TV and then whilst watching Jack Reacher last night (backed up Blu-Ray) the HTPC crashed - it was as if we had had a power cut, no BSOD etc... it turned itself on and attempted to reboot, but everytime it went past the Windows logo it had a BSOD.

There were various codes that I noted, mostly; ataport.sys, msahci.sys or win32.sys and they happened on every reboot, whether in safe mode, normal or trying to access the windows repair tool. Eventually I got into the repair tool and ran a memory test - no issues and disk checks - no issue on the OS partition but there were issues on the Recorded TV partition. All other hard drives and DVD drive had been disconnected by this point.

Still no luck in booting up, so I disconnected the SSD and connected it to a different PC and ran a malwarebytes scan, to which it found nothing.

I formatted the recorded TV partition and reconnected it to the HTPC and it now boots up fine and I am currently running a malwarebytes scan to which it has found 3 threats so far.

I'm hoping I had some sort of virus on the Recorded TV partition and it has now gone, but wanted to get someone's view on it - the only files on that partition were, as mentioned, recorded tv or bluray files. Are there any other scans/checks I should do? And is it safe to reconnect my other drives etc...?

Many thanks for any help - I have a DUMP.tmp file that I could upload I guess if that is of any help, but I hadn't downloaded the forum diagnostic tool and now that they have hopefully stopped I may not get the chance to use it.

My System SpecsSystem Spec
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24 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Please follow steps outlined here to get BSOD help:

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
24 Apr 2013   #3

Windows 7 Enterprise
 
 

Cheers Golden - as mentioned, my BSODs have currently/hopefully stopped so I don't have any dump files to upload - just really wanted someone to look through my post and see if the threats caught by malwarebytes and/or me formatting the partition are likely to have solved the issue.

Been up and running now for a couple of hours and no blue screens, so hopefully it is sorted - I was just worried that as I couldn't even boot up it may have been more serious.

Many thanks
My System SpecsSystem Spec
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24 Apr 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

If you upload the information from the SF Diagnostic Tool, it might be more helpful. Its hard to comment just on the information you provided unfortunately.

Regards,
Golden
My System SpecsSystem Spec
24 Apr 2013   #5

Windows 7 Enterprise
 
 

No problem, thanks for your help
My System SpecsSystem Spec
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 Constant BSOD - hopefully solved, just wanted to check




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