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Windows 7: Random BSOD New build 0x800... event id 1001

30 Apr 2013   #21

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

The crash your looking for is a actual BSOD.

My System SpecsSystem Spec
30 Apr 2013   #22

Windows 7 64-bit OEM
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
The crash your looking for is a actual BSOD.
Okay I finally got an actual bsod after rebooting because of another screen freeze with the lines. I turned off driver verifier and here is the new report. What happened to cause those crashes with the lines?
My System SpecsSystem Spec
30 Apr 2013   #23

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck 3B, {c0000005, fffff8000394f51b, fffff88007aabe40, 0}

Probably caused by : ntkrnlmp.exe ( nt!ViZwCheckObjectAttributes+b )
Code:
Usual causes:  System service, Device driver, graphics driver, memory
Your graphics driver seem to likely to be contributing to the crashes, and may explain the white lines on the screen when running Driver Verifier:

Code:
0: kd> lmvm atikmdag
start             end                 module name
fffff880`05652000 fffff880`06168000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Dec 19 20:38:55 2012 (50D225DF)
    CheckSum:         00AC6529
    ImageSize:        00B16000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update with the latest WHQL driver which is available to download from here - Latest AMD Catalyst Video Driver for Windows 7
  1. Download Driver
  2. Start Type: Device Manager
  3. Expand Display Adapters
  4. Right-Click Driver Name, Uninstall
  5. Reboot
  6. Run Driver Sweeper
  7. Reboot
  8. Install Downloaded Driver
Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:
My System SpecsSystem Spec
.


30 Apr 2013   #24

Windows 7 64-bit OEM
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Code:
BugCheck 3B, {c0000005, fffff8000394f51b, fffff88007aabe40, 0}

Probably caused by : ntkrnlmp.exe ( nt!ViZwCheckObjectAttributes+b )
Code:
Usual causes:  System service, Device driver, graphics driver, memory
Your graphics driver seem to likely to be contributing to the crashes, and may explain the white lines on the screen when running Driver Verifier:

Code:
0: kd> lmvm atikmdag
start             end                 module name
fffff880`05652000 fffff880`06168000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Dec 19 20:38:55 2012 (50D225DF)
    CheckSum:         00AC6529
    ImageSize:        00B16000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update with the latest WHQL driver which is available to download from here - Latest AMD Catalyst Video Driver for Windows 7
  1. Download Driver
  2. Start Type: Device Manager
  3. Expand Display Adapters
  4. Right-Click Driver Name, Uninstall
  5. Reboot
  6. Run Driver Sweeper
  7. Reboot
  8. Install Downloaded Driver
Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:
Okay I uninstalled via device manager, rebooted, ran driver sweeper, clicked on AMD Display and clicked clean, rebooted and ran the installer for the driver 13.5 beta, rebooted and it took effect.

I do have a few concerns/things worth noting though:
-When I ran driver sweeper, it showed nvidea drivers (chipset, display, and Physx) which I thought was weird as I have no Nvidea hardware
-I quickly checked driver sweeper after reboot and it still showed two drivers under AMD-Display. I didn't touch them, wasn't sure if they needed to be cleaned as well
-After the driver installer installed it said warnings occurred during installation, however it also said it was successful.
My System SpecsSystem Spec
01 May 2013   #25

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

The other entries are just default, and could you post a screenshot of your Device Manager with the Display section expanded:
My System SpecsSystem Spec
01 May 2013   #26

Windows 7 64-bit OEM
 
 

Okay I am pretty sure I did something wrong as I got another BSOD. I included the screenshot and the SF tool file just in case.
My System SpecsSystem Spec
01 May 2013   #27

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

There's only one entry for your graphics card which is normal and no warning triangles next to any of the drivers which is another good point.

Code:
BugCheck 109, {a3a039d899271816, b3b7465eeba3e76c, fffff800034cb3fc, 1}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
Code:
Usual causes:  Device driver, Breakpoint set with no debugger attached, Hardware (Memory in particular)
memory_corruption doesn't necessary mean that a RAM module is faulty, it can also point to a object which corrupted the RAM at the time of the crash, for instance a corrupted driver or program. Paging files and the CPU caches can also be causes.

It's best to install the WHQL driver not the Beta driver for the graphics card.

-----------------------------------------------------

Run some hard-drive diagnostics and follow these steps:Find your hard-drive manufacturer and run their tests.

Additional Tests:Post a screenshot of Crystal Disk Info summary:
Quote   Quote: Originally Posted by writhziden
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
Check for any file system errors and bad sectors using Option #2 of:Use this command with Disk Check:

Code:
chkdsk C: /f /r
My System SpecsSystem Spec
02 May 2013   #28

Windows 7 64-bit OEM
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
There's only one entry for your graphics card which is normal and no warning triangles next to any of the drivers which is another good point.

Code:
BugCheck 109, {a3a039d899271816, b3b7465eeba3e76c, fffff800034cb3fc, 1}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
Code:
Usual causes:  Device driver, Breakpoint set with no debugger attached, Hardware (Memory in particular)
memory_corruption doesn't necessary mean that a RAM module is faulty, it can also point to a object which corrupted the RAM at the time of the crash, for instance a corrupted driver or program. Paging files and the CPU caches can also be causes.

It's best to install the WHQL driver not the Beta driver for the graphics card.

-----------------------------------------------------

Run some hard-drive diagnostics and follow these steps:Find your hard-drive manufacturer and run their tests.

Additional Tests:Post a screenshot of Crystal Disk Info summary:
Quote   Quote: Originally Posted by writhziden
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
Check for any file system errors and bad sectors using Option #2 of:Use this command with Disk Check:

Code:
chkdsk C: /f /r
I did all of the tests besides the SeaTools because I didn't have a blank disc. I don't know if the disc check found any errors because I left it and came back and it had recovered after a blue screen or something. Also here is the screenshot.
My System SpecsSystem Spec
02 May 2013   #29

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Here's a Windows version of Seagate Tools - SeaTools for Windows | Seagate

For the chkdsk results, you can check here and then upload the file - Check Disk (chkdsk) - Read Event Viewer Log

The Crystal Disk Info screenshot seems to be fine, however, this only gives the S.M.A.R.T values, but is a positive sign so far.

Could you also upload the new BSOD?
My System SpecsSystem Spec
03 May 2013   #30

Windows 7 64-bit OEM
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Here's a Windows version of Seagate Tools - SeaTools for Windows | Seagate

For the chkdsk results, you can check here and then upload the file - Check Disk (chkdsk) - Read Event Viewer Log

The Crystal Disk Info screenshot seems to be fine, however, this only gives the S.M.A.R.T values, but is a positive sign so far.

Could you also upload the new BSOD?
Seagate Tools came back with no errors. I think I got the right file for the chkdsc but I might have done it wrong. Also I have got a blue screen 2 or more times since my last post. I have included the new BSOD files. Sorry for the late reply as well.
My System SpecsSystem Spec
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 Random BSOD New build 0x800... event id 1001





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