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Windows 7: Random BSOD New build 0x800... event id 1001

10 May 2013   #51
kenh536

Windows 7 64-bit OEM
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Okay, I've managed to download the file, however, there seems to be a little problem. The BSOD seems to be missing a page which should be present within the file. I can't extract any information at all, apart from a Stop Code and some parameters.

Code:
16.3: kd:x86> !error 00000000c0000005
Error code: (NTSTATUS) 0xc0000005 (3221225477) - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
It seems we are still dealing with some kind of memory access issues here.

Have you configured the settings to a Minidump?
Darn, that sucks. Yes I have configured the settings to a minidump. I guess it would be a good idea to try to cause another BSOD because I haven't been using the pc. (I usually post from my laptop) Ill try some youtube (it has been running for a few of the past BSODs) and maybe have some other stuff open to push the RAM a bit and try to get a minidump so I can get a better file for you.


My System SpecsSystem Spec
.
11 May 2013   #52
x BlueRobot

 

Okay thanks
My System SpecsSystem Spec
15 May 2013   #53
kenh536

Windows 7 64-bit OEM
 
 

Okay so I haven't had much time lately but I have been trying to get the PC to crash with no luck. I even tried downloading a RAM intensive game and tried running it while running youtube and a few other webpages at the same time and no crash. Now, normally that would make me happy, but I am still getting weird app crashes. When I was trying to get it to BSOD chrome would crash or it would just exit the game, but no blue screen. Basically its still glitchy, but I can't replicate a BSOD... any suggestions?
My System SpecsSystem Spec
.

15 May 2013   #54
x BlueRobot

 

Run the SF Diagnostic Tool you used to upload the dump files, and then I'll have a look at the Event Logs to see if there any clues there.

At least your not having any more BSODs so far
My System SpecsSystem Spec
15 May 2013   #55
kenh536

Windows 7 64-bit OEM
 
 

Well that was interesting. I booted up the PC and noticed on the desktop there was a file that contained some type of Java error file (installed Java for the game). I took a peek at it and it said something about windows not being set up for dumps, or something similar. So I double checked and I was still set up for minidumps.

So I ran the SF diagnostic tool and when I was about to zip the file my PC just restarted, no BSOD nothing weird, was just like I had hit the reset button. After the restart I had the screen with the option to boot into safe mode and the error message that windows did not shut down properly so I figured it was a type of crash. Then I ran the tool again and uploading it now. I also included the Java error file just in case that can help in any way.
My System SpecsSystem Spec
15 May 2013   #56
x BlueRobot

 

From the Java crash log, I noticed the same memory access violation error again:

Code:
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005)
We also have a BSOD too:

Code:
BugCheck 109, {a3a039d8990728b0, b3b7465eeb83f806, fffff8000304b700, 1}

Probably caused by : memory_corruption
There still seems to be more of kernel code corruption:

Code:
CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
    fffff8000304b71c - nt!AlpcpAllocateFromBitmap+1c
	[ c1:e1 ]
1 error : !nt (fffff8000304b71c)
The last parameter that modification of kernel function or .pdata structure took place (this is used to assist with debugging and exception handling).

Code:
Event[2270]:
  Log Name: System
  Source: Microsoft-Windows-HAL
  Date: 2013-05-09T01:18:09.987
  Event ID: 12
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: N/A
  User Name: N/A
  Computer: Red_Beast
  Description: 
The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.
I've managed to find a vital clue from the Event Log you uploaded, do you know any hardware which may require firmware?

Code:
Etron USB 3.0 Extensible Host Controller
You may want to update the driver and firmware for your USB 3.0 Controller.
My System SpecsSystem Spec
15 May 2013   #57
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 


kenh536


Driver for your USB 3.0

USB 3.0VersionSizeDateDownload
Etron USB 3.0 Driver1.0.0.011511.27 MB2012/09/20download
My System SpecsSystem Spec
15 May 2013   #58
kenh536

Windows 7 64-bit OEM
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
From the Java crash log, I noticed the same memory access violation error again:

Code:
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005)
We also have a BSOD too:

Code:
BugCheck 109, {a3a039d8990728b0, b3b7465eeb83f806, fffff8000304b700, 1}

Probably caused by : memory_corruption
There still seems to be more of kernel code corruption:

Code:
CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
    fffff8000304b71c - nt!AlpcpAllocateFromBitmap+1c
	[ c1:e1 ]
1 error : !nt (fffff8000304b71c)
The last parameter that modification of kernel function or .pdata structure took place (this is used to assist with debugging and exception handling).

Code:
Event[2270]:
  Log Name: System
  Source: Microsoft-Windows-HAL
  Date: 2013-05-09T01:18:09.987
  Event ID: 12
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: N/A
  User Name: N/A
  Computer: Red_Beast
  Description: 
The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.
I've managed to find a vital clue from the Event Log you uploaded, do you know any hardware which may require firmware?

Code:
Etron USB 3.0 Extensible Host Controller
You may want to update the driver and firmware for your USB 3.0 Controller.
I am not sure what firmware is.. I was only aware of drivers that need to be installed. I know the drivers are up to date for the USB 3.0 controller, I downloaded them from Gigabytes website. Is there a way to check for up to date firmware on everything? As far as I am aware, I don't have anything that would require firmware but its possible. I can list all hardware I have in the PC if that will help.

EDIT: I don't know if this is related but my motherboards older revisions required a BIOS flash to support AM3+ FX series CPUs. However mine is Revision 3.0 and is advertised to come shipped with the updated BIOS. It even says so on the box. Is it possible that I have the wrong BIOS? I would assume it wouldn't even boot... but I figure its worth mentioning.
My System SpecsSystem Spec
15 May 2013   #59
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Your BIOS version is FA

Current BIOS version off the Gigabyte website is FC

VersionSizeDateDownloadDescription
FC2.84 MB2013/02/05downloadModify setting compatibility of wake up timing
My System SpecsSystem Spec
15 May 2013   #60
kenh536

Windows 7 64-bit OEM
 
 

Quote   Quote: Originally Posted by VistaKing View Post
Your BIOS version is FA

Current BIOS version off the Gigabyte website is FC

VersionSizeDateDownloadDescription
FC2.84 MB2013/02/05downloadModify setting compatibility of wake up timing
Okay so even the 990fxa-ud3 rev 3.0 doesn't ship with the right BIOS? Is the BIOS what is causing issues and will I have to flash it? It just sounds risky and I would like to avoid it if I can.
My System SpecsSystem Spec
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 Random BSOD New build 0x800... event id 1001




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