BSOD i believe after teamviewer access

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  1. Posts : 13
    Windows 7 Ultimate 64bit
       #1

    BSOD i believe after teamviewer access


    Long story short, i have some things that run all day long, and i have notifications that go directly to my phone. I had started up teamviewer from my phone just to double check that my programs were running *approx 6:30am* because the last couple days they have been shutting off after i left for work. After closing teamviewer i got back to work and hadn't seen any notifications on my phone since about 8:41am. Lunch time i tried to open up teamviewer and it was a no go. Got home and windows was at the login screen and when i logged it of course "windows recovered from an unexpected shut down".

    Now, this wouldn't be a massive issue if it weren't for the fact that the last week *a side from yesterday and today* when i would shut my comp down, i would go to login and it would lock up. do a hard restart and it would be fine. For some reason i have a feeling this BSOD happened do to what ever has been causing the failure to login.

    so some basic info...
    windows 7 ultimate 64bit
    fx-4170 cpu, not overclocked
    12 gigs G.Skill ram *2x 4gig 2x 2gig *i know havent had the money to get a full 4 channel set yet**
    asus nvidia geforce gtx 550 ti gfx card

    any/all help would be greatly appreciated.
    all necessary files should be attached
    let me know if any other information is needed

    thanks in advance.

    sorry if this is a bit jumbled...
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to Seven Forums.

    Security App
    Code:
    Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
    Start Menu\Programs\AVG PC Tuneup	Public:Start Menu\Programs\AVG PC Tuneup	Public
    Start Menu\Programs\AVG PC Tuneup\Utilities	Public:Start Menu\Programs\AVG PC Tuneup\Utilities	Public
    Crashes indicate AVG being a possible cause. Remove AVG and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

    Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective. Make full scans with both separately.

    Microsoft Security Essentials, Free antivirus for windows
    Malwarebytes Anti-Malware Free


       Information
    DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

    Please run these tests and report back the results

    1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
    2. Disk check for errors on the hard drive - Disk Check
    3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
    4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
    5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

    This is for information purposes only. The drivers in red should be updated. If updating does not help, remove them.

    nusb3hub.sys Fri Nov 19 07:34:24 2010 (4CE5D420)
    NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
    http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys

    nusb3xhc.sys Fri Nov 19 07:34:25 2010 (4CE5D421)
    NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
    http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys

    The below is for information purposes only. Contains relevant information from the blue screen analysis:
    Code:
    Debug session time: Wed Apr 24 19:08:08.415 2013 (UTC + 6:00)
    Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\042413-60933-01.dmp]
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime: 0 days 4:08:54.585
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+c071 )
    BugCheck 1E, {ffffffffc0000005, fffff80003a641d4, 0, 7ffffff0000}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Bugcheck code 0000001E
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff80003a641d4, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 000007ffffff0000, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  Demonbuddy.exe
    FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_+c071
    BiosVersion = FEf
    BiosReleaseDate = 12/20/2011
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = GA-870A-UD3
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
      My Computer


  3. Posts : 13
    Windows 7 Ultimate 64bit
    Thread Starter
       #3

    Thanks for the reply Koolkat

    If I may be so bold, what are other possible causes. Not trying to sound ungrateful, it's just that I've used AVG for years and I've never had any serious issues with it. Just trying to see if it could have been something else. Since making this post I have put in my old gfx card which resolved my issue of logging in. Is there any way it was faulty hardware that caused it?

    Also in your "relevant information" section, you reference another program, but say nothing of it anywhere else. I'm just curious as to what has lead you to believe it was AVG that caused it.

    I've also attempted to try to find a way to recreate it and have had no such luck. My comp gave me no issues today either, same usual batch of programs running, and several logins from teamviewer and no crash.

    Another opinion would be appreciated.
      My Computer


  4. Posts : 13
    Windows 7 Ultimate 64bit
    Thread Starter
       #4

    Fresh BSOD, just happened no more then 2 mins ago. Here's a fresh set of files.


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF80003A101D4
    BCP3: 0000000000000000
    BCP4: 000007FFFFFF0000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    If it's for sure AVG i guess I'll have to get rid of it.
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    If AVG worked good for you over a reasonable time, you are a lucky person. In your system log, a lot of errors happened just after AVG started.
    Event[2412]:
    Log Name: System
    Source: Service Control Manager
    Date: 2013-04-24T09:10:44.823
    Event ID: 7036
    Task: N/A
    Level: Information
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: Cloud-Strife
    Description:
    The AVG Firewall service entered the running state.

    Event[2413]:
    Log Name: System
    Source: Service Control Manager
    Date: 2013-04-24T09:10:48.271
    Event ID: 7006
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: Cloud-Strife
    Description:
    The ScRegSetValueExW call failed for FailureActions with the following error:
    Access is denied.
    If I had been there, I would have followed the suggestions given by koolkat77 who solved the maximum numbers of BSODs I have seen over the last year.

    Also there are lots of display driver related errors, and your display driver is not upto date.
    Code:
    fffff880`0cde49e8  fffff880`04936b39Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0xb4b39
    ======================================================================
    fffff880`04882000 fffff880`05329000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Fri Jan 18 18:52:15 2013 (50F94C87)
        CheckSum:         00A92B69
        ImageSize:        00AA7000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Apply the latest version of nVidia display driver.
    You may download it directly, from our forum link Latest NVIDIA ForceWare Video Drivers Windows 7; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).

      My Computer


  6. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #6

    HollowIchigo

    Other reasons why you might be having BSODs

    Code:
    ?\C:\Users\Nate\AppData\Local\Temp\GPU-Z.sys 
    ??\C:\Users\Nate\AppData\Local\Temp\ALSysIO64.sys
    ??\C:\Windows\system32\drivers\mbam.sys 
    \??\D:\Programs\Sandboxie\SbieDrv.sys 
    \??\C:\Windows\system32\drivers\avgtpx64.sys
    Reinstall or uninstall the Software listed.

    GPU-Z.sys -http://www.techpowerup.com/gpuz/
    ALSysIO64.sys - Core Temp
    mbam.sys - Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
    SbieDrv.sys - Sandboxie - Download Sandboxie



    Remove avgtpx64.sys - AVG Secure Search

    How to Remove AVG Secure Seach
    How to remove/uninstall AVG Safe Search | AVG Worldwide
      My Computer


  7. Posts : 13
    Windows 7 Ultimate 64bit
    Thread Starter
       #7

    Arc said:
    If AVG worked good for you over a reasonable time, you are a lucky person. In your system log, a lot of errors happened just after AVG started.
    Event[2412]:
    Log Name: System
    Source: Service Control Manager
    Date: 2013-04-24T09:10:44.823
    Event ID: 7036
    Task: N/A
    Level: Information
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: Cloud-Strife
    Description:
    The AVG Firewall service entered the running state.

    Event[2413]:
    Log Name: System
    Source: Service Control Manager
    Date: 2013-04-24T09:10:48.271
    Event ID: 7006
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: Cloud-Strife
    Description:
    The ScRegSetValueExW call failed for FailureActions with the following error:
    Access is denied.
    If I had been there, I would have followed the suggestions given by koolkat77 who solved the maximum numbers of BSODs I have seen over the last year.

    Also there are lots of display driver related errors, and your display driver is not upto date.
    Code:
    fffff880`0cde49e8  fffff880`04936b39Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0xb4b39
    ======================================================================
    fffff880`04882000 fffff880`05329000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Fri Jan 18 18:52:15 2013 (50F94C87)
        CheckSum:         00A92B69
        ImageSize:        00AA7000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Apply the latest version of nVidia display driver.
    You may download it directly, from our forum link Latest NVIDIA ForceWare Video Drivers Windows 7; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).

    i wasn't trying to discredit him at all, as i said, it's just that I've used it for so long with no issues.
    so, I'll uninstall it and I'll try putting in my other gfx card and see if i can even get logged in.
      My Computer


  8. Posts : 13
    Windows 7 Ultimate 64bit
    Thread Starter
       #8

    VistaKing said:
    HollowIchigo

    Other reasons why you might be having BSODs

    Code:
    ?\C:\Users\Nate\AppData\Local\Temp\GPU-Z.sys 
    ??\C:\Users\Nate\AppData\Local\Temp\ALSysIO64.sys
    ??\C:\Windows\system32\drivers\mbam.sys 
    \??\D:\Programs\Sandboxie\SbieDrv.sys 
    \??\C:\Windows\system32\drivers\avgtpx64.sys
    Reinstall or uninstall the Software listed.

    GPU-Z.sys -http://www.techpowerup.com/gpuz/
    ALSysIO64.sys - Core Temp
    mbam.sys - Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
    SbieDrv.sys - Sandboxie - Download Sandboxie



    Remove avgtpx64.sys - AVG Secure Search

    How to Remove AVG Secure Seach
    How to remove/uninstall AVG Safe Search | AVG Worldwide
    AVG and all the listed above have been completely removed.

    going to restart and put in my other gfx card and see what happens.
      My Computer


  9. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #9

    My apologizes I was just going by what you attached. Id update the attachment everytime you get a BSOD. What I showed is what the dmp file showed.

    Dmp file name is 042413-60933-01.dmp
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    HollowIchigo said:

    going to restart and put in my other gfx card and see what happens.
    You are required to update the display driver only .... changing the card may not work if the driver is still not upto date.
      My Computer


 
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