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Windows 7: BSOD i believe after teamviewer access


24 Apr 2013   #1

Windows 7 Ultimate 64bit
 
 
BSOD i believe after teamviewer access

Long story short, i have some things that run all day long, and i have notifications that go directly to my phone. I had started up teamviewer from my phone just to double check that my programs were running *approx 6:30am* because the last couple days they have been shutting off after i left for work. After closing teamviewer i got back to work and hadn't seen any notifications on my phone since about 8:41am. Lunch time i tried to open up teamviewer and it was a no go. Got home and windows was at the login screen and when i logged it of course "windows recovered from an unexpected shut down".

Now, this wouldn't be a massive issue if it weren't for the fact that the last week *a side from yesterday and today* when i would shut my comp down, i would go to login and it would lock up. do a hard restart and it would be fine. For some reason i have a feeling this BSOD happened do to what ever has been causing the failure to login.

so some basic info...
windows 7 ultimate 64bit
fx-4170 cpu, not overclocked
12 gigs G.Skill ram *2x 4gig 2x 2gig *i know havent had the money to get a full 4 channel set yet**
asus nvidia geforce gtx 550 ti gfx card

any/all help would be greatly appreciated.
all necessary files should be attached
let me know if any other information is needed

thanks in advance.

sorry if this is a bit jumbled...

My System SpecsSystem Spec
.

25 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to Seven Forums.

Security App
Code:
Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Start Menu\Programs\AVG PC Tuneup	Public:Start Menu\Programs\AVG PC Tuneup	Public
Start Menu\Programs\AVG PC Tuneup\Utilities	Public:Start Menu\Programs\AVG PC Tuneup\Utilities	Public
Crashes indicate AVG being a possible cause. Remove AVG and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective. Make full scans with both separately.

Microsoft Security Essentials, Free antivirus for windows
Malwarebytes Anti-Malware Free


information   Information
DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - Disk Check
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

This is for information purposes only. The drivers in red should be updated. If updating does not help, remove them.

nusb3hub.sys Fri Nov 19 07:34:24 2010 (4CE5D420)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys

nusb3xhc.sys Fri Nov 19 07:34:25 2010 (4CE5D421)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys

The below is for information purposes only. Contains relevant information from the blue screen analysis:
Code:
Debug session time: Wed Apr 24 19:08:08.415 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\042413-60933-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 4:08:54.585
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+c071 )
BugCheck 1E, {ffffffffc0000005, fffff80003a641d4, 0, 7ffffff0000}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Bugcheck code 0000001E
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80003a641d4, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000007ffffff0000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  Demonbuddy.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_+c071
BiosVersion = FEf
BiosReleaseDate = 12/20/2011
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-870A-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
My System SpecsSystem Spec
25 Apr 2013   #3

Windows 7 Ultimate 64bit
 
 

Thanks for the reply Koolkat

If I may be so bold, what are other possible causes. Not trying to sound ungrateful, it's just that I've used AVG for years and I've never had any serious issues with it. Just trying to see if it could have been something else. Since making this post I have put in my old gfx card which resolved my issue of logging in. Is there any way it was faulty hardware that caused it?

Also in your "relevant information" section, you reference another program, but say nothing of it anywhere else. I'm just curious as to what has lead you to believe it was AVG that caused it.

I've also attempted to try to find a way to recreate it and have had no such luck. My comp gave me no issues today either, same usual batch of programs running, and several logins from teamviewer and no crash.

Another opinion would be appreciated.
My System SpecsSystem Spec
.


25 Apr 2013   #4

Windows 7 Ultimate 64bit
 
 

Fresh BSOD, just happened no more then 2 mins ago. Here's a fresh set of files.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80003A101D4
BCP3: 0000000000000000
BCP4: 000007FFFFFF0000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

If it's for sure AVG i guess I'll have to get rid of it.
My System SpecsSystem Spec
25 Apr 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

If AVG worked good for you over a reasonable time, you are a lucky person. In your system log, a lot of errors happened just after AVG started.
Quote:
Event[2412]:
Log Name: System
Source: Service Control Manager
Date: 2013-04-24T09:10:44.823
Event ID: 7036
Task: N/A
Level: Information
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Cloud-Strife
Description:
The AVG Firewall service entered the running state.

Event[2413]:
Log Name: System
Source: Service Control Manager
Date: 2013-04-24T09:10:48.271
Event ID: 7006
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Cloud-Strife
Description:
The ScRegSetValueExW call failed for FailureActions with the following error:
Access is denied.
If I had been there, I would have followed the suggestions given by koolkat77 who solved the maximum numbers of BSODs I have seen over the last year.

Also there are lots of display driver related errors, and your display driver is not upto date.
Code:
fffff880`0cde49e8  fffff880`04936b39Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0xb4b39
======================================================================
fffff880`04882000 fffff880`05329000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Jan 18 18:52:15 2013 (50F94C87)
    CheckSum:         00A92B69
    ImageSize:        00AA7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Apply the latest version of nVidia display driver.
You may download it directly, from our forum link Latest NVIDIA ForceWare Video Drivers Windows 7; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).

My System SpecsSystem Spec
25 Apr 2013   #6

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

HollowIchigo

Other reasons why you might be having BSODs

Code:
?\C:\Users\Nate\AppData\Local\Temp\GPU-Z.sys 
??\C:\Users\Nate\AppData\Local\Temp\ALSysIO64.sys
??\C:\Windows\system32\drivers\mbam.sys 
\??\D:\Programs\Sandboxie\SbieDrv.sys 
\??\C:\Windows\system32\drivers\avgtpx64.sys
Reinstall or uninstall the Software listed.

GPU-Z.sys -http://www.techpowerup.com/gpuz/
ALSysIO64.sys - Core Temp
mbam.sys - Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
SbieDrv.sys - Sandboxie - Download Sandboxie



Remove avgtpx64.sys - AVG Secure Search

How to Remove AVG Secure Seach
How to remove/uninstall AVG Safe Search | AVG Worldwide
My System SpecsSystem Spec
25 Apr 2013   #7

Windows 7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
If AVG worked good for you over a reasonable time, you are a lucky person. In your system log, a lot of errors happened just after AVG started.
Quote:
Event[2412]:
Log Name: System
Source: Service Control Manager
Date: 2013-04-24T09:10:44.823
Event ID: 7036
Task: N/A
Level: Information
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Cloud-Strife
Description:
The AVG Firewall service entered the running state.

Event[2413]:
Log Name: System
Source: Service Control Manager
Date: 2013-04-24T09:10:48.271
Event ID: 7006
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Cloud-Strife
Description:
The ScRegSetValueExW call failed for FailureActions with the following error:
Access is denied.
If I had been there, I would have followed the suggestions given by koolkat77 who solved the maximum numbers of BSODs I have seen over the last year.

Also there are lots of display driver related errors, and your display driver is not upto date.
Code:
fffff880`0cde49e8  fffff880`04936b39Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0xb4b39
======================================================================
fffff880`04882000 fffff880`05329000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Jan 18 18:52:15 2013 (50F94C87)
    CheckSum:         00A92B69
    ImageSize:        00AA7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Apply the latest version of nVidia display driver.
You may download it directly, from our forum link Latest NVIDIA ForceWare Video Drivers Windows 7; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).

i wasn't trying to discredit him at all, as i said, it's just that I've used it for so long with no issues.
so, I'll uninstall it and I'll try putting in my other gfx card and see if i can even get logged in.
My System SpecsSystem Spec
25 Apr 2013   #8

Windows 7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by VistaKing View Post
HollowIchigo

Other reasons why you might be having BSODs

Code:
?\C:\Users\Nate\AppData\Local\Temp\GPU-Z.sys 
??\C:\Users\Nate\AppData\Local\Temp\ALSysIO64.sys
??\C:\Windows\system32\drivers\mbam.sys 
\??\D:\Programs\Sandboxie\SbieDrv.sys 
\??\C:\Windows\system32\drivers\avgtpx64.sys
Reinstall or uninstall the Software listed.

GPU-Z.sys -http://www.techpowerup.com/gpuz/
ALSysIO64.sys - Core Temp
mbam.sys - Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
SbieDrv.sys - Sandboxie - Download Sandboxie



Remove avgtpx64.sys - AVG Secure Search

How to Remove AVG Secure Seach
How to remove/uninstall AVG Safe Search | AVG Worldwide
AVG and all the listed above have been completely removed.

going to restart and put in my other gfx card and see what happens.
My System SpecsSystem Spec
25 Apr 2013   #9

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

My apologizes I was just going by what you attached. Id update the attachment everytime you get a BSOD. What I showed is what the dmp file showed.

Dmp file name is 042413-60933-01.dmp
My System SpecsSystem Spec
25 Apr 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by HollowIchigo View Post

going to restart and put in my other gfx card and see what happens.
You are required to update the display driver only .... changing the card may not work if the driver is still not upto date.
My System SpecsSystem Spec
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