BSODs on clean install, usually from WMC or other video

nigmarc · 24 Apr 2013

Hi,

I am going slightly crazy with BSODs. I recently had an issue with my setup and did a clean windows install. Since then I've been getting lots and lots of BSODs. I have tried doing 2 more clean installs to no avail. I have also:
- run memtest for 24hrs - no errors
- done a low level format on my system and data drive and tried installing windows again
- updated all drivers that i'm aware of - definitely video and sound card drivers. checked mobo, etc and they say they are up to date

I ran Driver Verifier part way through the uploaded set of minidumps

I am also getting crashes of Desktop Window Manager and windows media player crashes/restarts frequently. BSODs almost always occur when running WMC, Hulu, watching video online or when playing music through spotify... but they do happen when i have literally nothing running in the foreground.

Any help hugely appreciated!

koolkat77 · 25 Apr 2013

Please follow what's asked in this quote:

Dave76 said:

Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums
Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages (QPI/DRAM core voltage) are set at.

Is the firmware for your SSD up-to-date?

Check for one and see if the stability returns.

nigmarc · 25 Apr 2013

thanks for your reply and suggestions. SSD firmware did need upgrading, this is done and have made it through an evening without a BSOD however have had multiple WMC and window manager crashes.

Voltages:
CPU: 1.29
MB: 1.40
DDR: 1.90
VTT: 1.21

screenshots from CPUZ are attached

thanks again!

koolkat77 · 25 Apr 2013

Thanks for the snips.

Virus check

Scan your system with the following:

Kaspersky TDSSKiller How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner One-time virus scanner free with ESET online scanner

Disk Check

Disk Check for errors on your Hard drive(s):

Disk Check

SFC scannow

Check windows for corruption:

SFC /SCANNOW Command - System File Checker

Click on the Start
Scroll to Accessories
Select Command Prompt > Right click and Run as Administrator
Type
Code:
```
SFC /scannow
```

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

Troubleshoot Application Conflicts by Performing a Clean Startup

Startup Programs - Change

Britton30 · 25 Apr 2013

Although you passed memtest without errors, consider setting your RAM timings and voltage to 5-5-5-15 @ 1.80V. The tightened timing your have, 5-4-4-14 could put extra stress on the memory controller and throw others parts off some.

You won't notice any difference in performance.

nigmarc · 30 Apr 2013

so I have tried everythign you suggest koolkat77 and am still getting BSODs

- no virus found
- no errors found by dskchk
- no errros found by scannow

Britton30 thanks for your suggestion.. but I can't see in my BIOS how I can change the voltage - it just seems to be displayed at a parameter

Any more ideas? Is this likely to be hardware? My mobo and CPU are both old.. I'm not averse to replacing if it solves the problem.. but they work for all i need the PC for (media center) so I'd prefer not to!

koolkat77 · 30 Apr 2013

Upload fresh reports.

Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - Disk Check
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

Stress Test

Hardware - Stress Test With Prime95: Hardware - Stress Test With Prime95

CPU - Stress Test Using IntelBurnTest: CPU - Stress Test Using IntelBurnTest

Video Card - Stress Test with Furmark: Video Card - Stress Test with Furmark

Monitor temperature of the system during the tests: Speccy - System Information - Free Download

nigmarc · 19 May 2013

have tried everything listed in the last post... passed all tests, no errors, also no crashes while running any of the stress tests. still getting a lot of BSODs though. updated crash reports are attached.

carwiz · 19 May 2013

That's far from being a clean install. Try uninstalling the Evolu-on software and see if the BSODs continue. It looks like Spotimote.exe may have walked over memory.

nigmarc · 20 May 2013

well it was clean haha, have aded a bit more now
pretty sure i was getting the crashes before spotimote, but will try a new install without it. thanks :)