Need BSOD assistance


  1. ringoenglewood
    Posts : 1
    Windows 7 Professional 64bit
       New #1

    Need BSOD assistance


    Hi All,

    I have a Dell OptiPlex 745 that crashes every so once in awhile. We upgraded the box to an SSD drive with additional 4GB of memory, so I am wondering if either one is causing the issue. Attached is the crash report which I hope I did correctly. Any assistance would be greatly appreciated. Thanks.

    Ringo
      My Computer
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  3. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #2

    Welcome to Seven Forums.

    Is the firmware for your SSD up-to-date? If not, check for one.

    Security App
    Code:
    Start Menu\Programs\Symantec Endpoint Protection	Public:Start Menu\Programs\Symantec Endpoint Protection	Public
    Crashes indicate your Symantec being a possible cause. Remove Symantec and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

    Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

    Microsoft Security Essentials, Free antivirus for windows

    Malwarebytes Anti-Malware Free

       Information
    DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.


    This is for information purposes only. The drivers in red should be updated.

    igdkmd64.sys Thu May 7 00:22:19 2009 (4A01D55B)
    Intel Graphics driver
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys

    Click on check the system for latest updates from this intel link, download and install them one by one.

    The below is for information purposes only. Contains relevant information from the blue screen analysis:
    Code:
    Debug session time: Wed Apr 24 20:59:27.032 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042413-11216-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 7:56:48.143
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23cb0 )
BugCheck 116, {fffffa80076f6010, fffff88004a33cb0, 0, d}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Bugcheck code 00000116
Arguments: 
Arg1: fffffa80076f6010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004a33cb0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys
MaxSpeed:     1860
CurrentSpeed: 1862
BiosVersion = 2.6.6 
BiosReleaseDate = 06/26/2011
SystemManufacturer = Dell Inc.                
SystemProductName = OptiPlex 745                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Fri Apr  5 23:40:55.396 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\040513-12090-01.dmp]
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 11 days 3:38:46.316
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23cb0 )
BugCheck 116, {fffffa8007c214e0, fffff8800483ecb0, 0, d}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Bugcheck code 00000116
Arguments: 
Arg1: fffffa8007c214e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800483ecb0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys
MaxSpeed:     1860
CurrentSpeed: 1862
BiosVersion = 2.6.6 
BiosReleaseDate = 06/26/2011
SystemManufacturer = Dell Inc.                
SystemProductName = OptiPlex 745                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Thu Mar 21 21:17:30.918 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\032113-11294-01.dmp]
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 1:49:56.486
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23cb0 )
BugCheck 116, {fffffa800679f010, fffff88004a4bcb0, 0, d}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Bugcheck code 00000116
Arguments: 
Arg1: fffffa800679f010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004a4bcb0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys
MaxSpeed:     1860
CurrentSpeed: 1862
BiosVersion = 2.6.6 
BiosReleaseDate = 06/26/2011
SystemManufacturer = Dell Inc.                
SystemProductName = OptiPlex 745                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Thu Mar 21 19:26:49.863 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\032113-11793-01.dmp]
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 1 days 23:47:05.735
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23cb0 )
BugCheck 116, {fffffa8007fad4e0, fffff88004836cb0, 0, d}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Bugcheck code 00000116
Arguments: 
Arg1: fffffa8007fad4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004836cb0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys
MaxSpeed:     1860
CurrentSpeed: 1862
BiosVersion = 2.6.6 
BiosReleaseDate = 06/26/2011
SystemManufacturer = Dell Inc.                
SystemProductName = OptiPlex 745                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Tue Mar  5 21:52:49.284 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\030513-12916-01.dmp]
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 11 days 1:47:59.462
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23cb0 )
BugCheck 116, {fffffa80081c14e0, fffff88004a3bcb0, 0, d}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Bugcheck code 00000116
Arguments: 
Arg1: fffffa80081c14e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004a3bcb0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys
MaxSpeed:     1860
CurrentSpeed: 1862
BiosVersion = 2.6.6 
BiosReleaseDate = 06/26/2011
SystemManufacturer = Dell Inc.                
SystemProductName = OptiPlex 745                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Please run these tests and report back the results

    1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
    2. Disk check for errors on the hard drive - Disk Check
    3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
    4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
    5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

    For more information on the 116 troubleshooting steps go through - STOP 0x116: VIDEO_TDR_ERROR troubleshooting
      My Computer
    Quote Quote

 

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Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 124 BCP1: 0000000000000000 BCP2: FFFFFA800750D8F8 BCP3: 0000000000000000 BCP4: 0000000000000000
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