(invisible-) BSOD starting "Dragon's Prophet"

LiMiT1337 · 25 Apr 2013

i installed the game (Closed Beta MMORPG).

The first time i start this game, the launcher patches the game. When i start it after patching my screens stays black and the sound freezes. After some seconds my computer reboots.

After rebooting i got the message about "BSOD 0x116".
When i try to start it again sometimes i got the same error again and again. Sometimes i cannot start the game after this, cuz my *.ini-files in the game folder are blank.

I already asked in the forums of the game and the support of the company.

Someone in the forums told me to do a scan and post it here.
Maybe you can help me.
Its the only game, where this happens.

Windows 7 Ultimate x64
Intel Core i7 920
Msi Nvidia GTX 580 TwinFrozr (driver at 314.22 / 320.00 beta)

thanks

Arc · 25 Apr 2013

A stop 0x116 is a display/graphics related BSOD. It may be caused by a number of things.

You are slightly overclocked.

Code:

CPUID:        "Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2698

As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Dismantle the PC. Clean the inside carefully. Specially the fan grills and air vents. When Re-seating, dont forget to apply thermal paste.

The BIOS is kinda old.

Code:

BiosVersion = F13j
BiosReleaseDate = 08/02/2010

If possible, update it from GIGABYTE - Motherboard - Socket 1366 - GA-EX58-UD5 (rev. 1.0). Take the version F13, dated 2012/01/11

Let us know the results.
_________________________________________________________________________
BSOD ANALYSIS:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800c952310, fffff88007b8e134, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+8e4134 )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800c952310, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88007b8e134, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+8e4134
fffff880`07b8e134 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0228eb88 fffff880`080d1000 : 00000000`00000116 fffffa80`0c952310 fffff880`07b8e134 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`0228eb90 fffff880`080a4867 : fffff880`07b8e134 fffffa80`0b1cf000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0228ebd0 fffff880`080d0e0f : fffffa80`ffffd84d fffff800`00b96080 fffffa80`0c952310 fffff880`0819ff3c : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`0228ec80 fffff880`081a003d : fffffa80`098a2390 00000000`00000080 00000000`00000000 fffffa80`0b0e3410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`0228ed00 fffff800`0351d64a : 00000000`0245928a fffffa80`0adb3b50 fffffa80`096dd130 fffffa80`0adb3b50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`0228ed40 fffff800`0326e086 : fffff800`033fbe80 fffffa80`0adb3b50 fffff800`03409cc0 fffff880`0145a975 : nt!PspSystemThreadStartup+0x5a
fffff880`0228ed80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+8e4134
fffff880`07b8e134 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+8e4134

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  51709c9d

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`072aa000 fffff880`07d85000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Apr 19 06:53:41 2013 (51709C9D)
    CheckSum:         00AB6BB7
    ImageSize:        00ADB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

LiMiT1337 · 25 Apr 2013

thanks for you answer.

my temperature is fine, cleaning of fans and air vents too
cpu around 40-50 °C
gpu around 50-60 °C

i tried Furmark and EXACTLY got the same problem... if i start the test, my screen freezes in a blackscreen and my computer reboots... 0x116

But if i play for example the newest Tomb Raider on extrem high settings (everything on highest), i can play without any problems for hours...

how can i see if MY PSU supplies adequate power with a webbased calculator? i dont get it.

i checked my bios and found nothing about my CPU was overclocked, everything was on standard or automatic... The only thing i found was a ram-profile which was on turbo and is now on "standard"

i will try the bios update later.

LiMiT1337 · 25 Apr 2013

i solved it, thank you. it was a directx9 problem, as i thought first...

i tried to install directx 9 again and again, with different web installer...full installer, and everything i found on web... but nothing changed...

But after Furmark also crashed and tomb raider worked well... i reinforced my search and found another redist-package ( Download DirectX Redist (June 2010) from Official Microsoft Download Center )

This fixed my problem.

Arc · 25 Apr 2013

Good to know that you have solved your issue :)