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Windows 7: BSOD at start up.

25 Apr 2013   #1
pandasaurus

Windows 7 x64 Home Premium
 
 
BSOD at start up.

Hello all.
Lately (over the past couple of months) my PC has been freezing randomly when opening new tabs on Chrome. I've also noticed during a cold start up (12+ hours of being shut down) it will freeze at the "Starting Windows..." screen. Today while starting, I was greeted by a BSOD. However, no minidump file was created for it?

I believe it is a similar error to what I was having when I first built the PC, which was a memory issue that allotted to a bad stick of RAM. I installed a CORSAIR VENGEANCE 4gb stick sometime last month however I'm not sure if this is causing the problem or not. My PC runs perfect any other time besides randomly opening new tabs in Chrome and at a cold start up.

Attached is a minidump file from earlier this month. Any help is greatly appreciated!


My System SpecsSystem Spec
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25 Apr 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

pandasaurus

You only have the dmp file. Run the tool again Click on Grab All

My System SpecsSystem Spec
25 Apr 2013   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You need to update these two drivers at first. The BSOD is being caused by the USB mouse, and these two are directly related with it.
Code:
1: kd> lmvm RzSynapse
start             end                 module name
fffff880`06ec1000 fffff880`06ee7000   RzSynapse T (no symbols)           
    Loaded symbol image file: RzSynapse.sys
    Image path: RzSynapse.sys
    Image name: RzSynapse.sys
    Timestamp:        Wed Dec 15 16:02:19 2010 (4D089933)
    CheckSum:         0002325A
    ImageSize:        00026000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
1: kd> lmvm nusb3xhc
start             end                 module name
fffff880`03e6a000 fffff880`03e9b000   nusb3xhc   (deferred)             
    Image path: nusb3xhc.sys
    Image name: nusb3xhc.sys
    Timestamp:        Fri Nov 19 07:04:25 2010 (4CE5D421)
    CheckSum:         0002D1D4
    ImageSize:        00031000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Let us know the results.
My System SpecsSystem Spec
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25 Apr 2013   #4
pandasaurus

Windows 7 x64 Home Premium
 
 

^Thank you so much! I updated both drivers and will have to see how it works. I should know by this weekend.

@VistaKing: I apologize for doing this wrong. I did use the program to collect the dmp files because I thought that was all that was needed. However, I updated the .rar file attached in my post after using "Grab All".
My System SpecsSystem Spec
25 Apr 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by pandasaurus View Post
^Thank you so much! I updated both drivers and will have to see how it works. I should know by this weekend.

@VistaKing: I apologize for doing this wrong. I did use the program to collect the dmp files because I thought that was all that was needed. However, I updated the .rar file attached in my post after using "Grab All".
OK, now give it a time and observe the situation. Also upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
I guess it was required, as it can give us some additional information to shoot your trouble. Perhaps (I guess) VistaKing was asking for it.
My System SpecsSystem Spec
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 BSOD at start up.




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