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Windows 7: BSOD when playing certain games.

03 May 2013   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

All are good. Not finding any valid reason of display crash. Still, do there ......

Make it sure that your KINGSTON SVP200S37A120G is running with upto date firmware.
Next, Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If memtest comes clean, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any. Post it following the Blue Screen of Death (BSOD) Posting Instructions.


My System SpecsSystem Spec
.
07 May 2013   #12
kgiax

Windows 7 Home Premium 64bit
 
 

Here are the results for the latest round of troubleshooting:

Quote   Quote: Originally Posted by Arc View Post
Make it sure that your KINGSTON SVP200S37A120G is running with upto date firmware.
I checked again to be sure, but it seems Kingston has not offered any firmware updates at all for my SSD on their site.

Quote   Quote: Originally Posted by Arc View Post
Next, Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.
I ran it for 8 full passes and received no errors. Just to be extra safe, I also ran the bit fade test. It also fully passed, and gave no errors.

Quote   Quote: Originally Posted by Arc View Post
If memtest comes clean, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
I enabled Driver Verifier and played WoW for about 2 days. I did not receive any BSOD in this time.

However, something else very strange happened. The entire time I had Driver Verifier enabled, WoW did not crash ONE time. This is very unusual because even when I do not get a BSOD, WoW will still crash several times a day. So it was very strange for WoW to not crash at all for two days straight, while Driver Verifier was enabled. I have disabled Driver Verifier now though, and will let you know if WoW acts differently again.
My System SpecsSystem Spec
12 May 2013   #13
kgiax

Windows 7 Home Premium 64bit
 
 

Another BSOD today. Dump is attached.

All help is appreciated.
My System SpecsSystem Spec
.

12 May 2013   #14
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Apparently this latest BSOD dump is silent, but there are some evidence of a file system malfunction.
Code:
fffff880`07094410  fffff880`01217680 Ntfs!NtfsCommonCleanupCallout
fffff880`070942e8  fffff880`010dd2ec fltmgr!FltpPerformPostCallbacks+0x3cc
It may be caused by various reasons like a physical storage device, cabling, BIOS, virus, or even antivirus.

At the same time, what the dump results is ....
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffff70640000ecc, 0, 1, fffff80002c880d9}

Probably caused by : memory_corruption ( nt!MiUpdateWsle+2b9 )

Followup: MachineOwner
---------
According to Carrona.org, STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes:
Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

So, what antivirus do you use? I am failing to point any out. But there are some programs who can cause those file system problems.
Code:
Start Menu\Programs\PeerBlock 
Start Menu\Programs\Spybot - Search & Destroy
You need to uninstall those, at least as a test. Also mention about your antivirus?

Scan the system for possible virus infection with the following programs.
Check for any available firmware updates for your KINGSTON SVP200S37A120G SSD.
Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Update Realtek PCIe GBE Family Controller Driver as it is old.
Code:
fffff880`04242000 fffff880`042f5000   Rt64win7   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Tue Jun 12 19:30:29 2012 (4FD74B7D)
    CheckSum:         000B8CFC
    ImageSize:        000B3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Get the update from http://www.realtek.com.tw/downloads/...&GetDown=false, take the Win7 and WinServer 2008 R2 Auto Installation Program (SID:1568649).

** You have done there two earlier, but if all th above fail, we will have to do these again, test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.


If memtest comes clean, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
16 May 2013   #15
kgiax

Windows 7 Home Premium 64bit
 
 

Okay so, there have been some successes and failures. A lot of stuff has happened, so let me go through it one by one.

Quote   Quote: Originally Posted by Arc View Post
So, what antivirus do you use?
Currently, I do not use an antivirus program.

Quote   Quote: Originally Posted by Arc View Post
But there are some programs who can cause those file system problems.
Code:
Start Menu\Programs\PeerBlock 
Start Menu\Programs\Spybot - Search & Destroy
You need to uninstall those, at least as a test.
I have uninstalled these programs.

Quote   Quote: Originally Posted by Arc View Post
Scan the system for possible virus infection with the following programs.
I scanned my system with both programs and both programs reported no infection on my system.

Quote   Quote: Originally Posted by Arc View Post
Check for any available firmware updates for your KINGSTON SVP200S37A120G SSD.
This is actually the third time you've mentioned this, but each time you have I've explained that Kingston does NOT offer any firmware updates whatsoever on their site for my SSD at the moment.

Quote   Quote: Originally Posted by Arc View Post
Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
I have cleared the startup as you suggested.

Quote   Quote: Originally Posted by Arc View Post
Update Realtek PCIe GBE Family Controller Driver as it is old.
I have updated my driver as you suggested.

So, after doing all of the above, I received another BSOD shortly after. The SF diagnostic for this BSOD can be found attached as BSOD.zip

Then, I moved on to the following step:

Quote   Quote: Originally Posted by Arc View Post
** You have done there two earlier, but if all th above fail, we will have to do these again, test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.
After running memtest86+ again, unlike before, I received errors during the test. So, I began troubleshooting my memory with memtest86+. The results were that one of the two memory sticks were bad. The other stick, and all of the motherboard slots, are okay. So, I am currently running my system with only the one good stick. The other stick has been sent off to the manufacturer for warranty replacement.

Now, this is what happened after I removed the bad memory. Two things happened:

First, WoW no longer has random crashes. WoW now seems to be stable, thankfully.

However, there is still a system issue. While playing WoW, even though WoW itself is now stable, my system crashed again. But this time, the crash was different. I did NOT receive a BSOD. Instead, the entire screen froze, and the whole system was unresponsive to everything. Even CTRL ALT DEL, and even the reset button on the computer, did not respond. There was also a buzzing noise coming from the speakers. I do not know if this crash resulted in a log dump, but I have still done a SF diagnostic just in case. I have attached this dump as Freeze.zip

All help with this issue is greatly appreciated, thank you.
My System SpecsSystem Spec
17 May 2013   #16
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

No BSOD after 13.05.

Hopefully the RAM removal/replacement will solve your BSOD issue.

About the crashes/freezes during Steam session or gaming, I can say that it happens. Almost to everyone that I am experiencing. And what I am also seeing that there is no permanent solution. If you really want to play those games safely and successfully, use a high end gaming machine having more RAM, stronger GPU, bigger power supply and extensive cooling.

It may appear as a negative comment, but if you check the BSOD threads, at least 40% of them are related to steam games. And those dont have any permanent solution.
My System SpecsSystem Spec
17 May 2013   #17
kgiax

Windows 7 Home Premium 64bit
 
 

Actually, World of Warcraft is NOT a Steam game, and I'm not running the Steam program while I play it either.

In any case, I will continue to monitor my system and will report again if a BSOD occurs. If no BSOD occurs after some time, I will come back and report that too.
My System SpecsSystem Spec
29 May 2013   #18
kgiax

Windows 7 Home Premium 64bit
 
 

It's been long enough, and I haven't experienced any BSOD or game crashes. I will mark the thread as solved, with the solution being replacing bad RAM.
My System SpecsSystem Spec
30 May 2013   #19
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

All the best

For any further issue (I wish for no more) let us know.
My System SpecsSystem Spec
Reply

 BSOD when playing certain games.




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