BSOD when playing certain games.

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  1. Posts : 11
    Windows 7 Home Premium 64bit
       #1

    BSOD when playing certain games.


    Okay, I apologize for this, but I had previously typed up a VERY VERY lengthly post giving a lot of detailed information for my problem that got eaten by my horrible web browser, and now I'm extremely frustrated so I'm just going to try to sum this up as fast as I can. Sorry. If you need any more information just ask.

    I get a BSOD while playing World of Warcraft on occassion. Most of the time the game simply crashes and Windows is fine (it crashes a lot). But there have been occassions that WoW will cause my computer to BSOD. The reason I'm looking for help here is because I need to know if this is just because the game itself is faulty or if my hardware/other software is causing me problems.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Make it sure that the firmware of KINGSTON SVP200S37A120G SSD is upto date.
    Kingston SSDNow Drives

    Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools, at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

    • Double click to open it.
    • Click this button only:
    • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

    Update your ATI/AMD display driver.
    You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


    During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.


    Let us know the results.
      My Computer


  3. Posts : 11
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Arc said:
    Make it sure that the firmware of KINGSTON SVP200S37A120G SSD is upto date.
    Kingston SSDNow Drives
    It appears that Kingston has not yet released any firmware updates for my SSD. Please note that while Windows is installed on my SSD, my games are installed on a separate HDD.

    Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools, at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
    I have uninstalled Daemon Tools and verified the removal of SPTD using the standalone installer.

    Update your ATI/AMD display driver.
    My display driver is, according to AMD's autodetect software, also already up to date.

    I will wait about one week and resume playing WoW in that time, to see if I get another BSOD now that SPTD is removed. If I do, I will post here along with the error report from the BSOD. If I do not BSOD, I will report that as well. I will continue to monitor the thread in this time, so if there are any other suggestions or advice, I will try those as well. Thank you for your help.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    kgiax said:
    My display driver is, according to AMD's autodetect software, also already up to date.
    Then try this link: Latest AMD Catalyst Video Driver for Windows 7 and get the latest WHQL. Autodetect failed to work here .....
      My Computer


  5. Posts : 11
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    You were correct, autodetect failed to detect that I was not running the latest drivers. I have downloaded and installed all of the latest drivers from AMD. Thank you for that, I will keep in mind in the future to manually check for drivers instead of relying on autodetect.

    Still no BSOD has occurred (although my game is still suffering from crashing, but that is beyond the scope of this forum). I will report back if I encounter another BSOD or freeze.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    You are welcome :)
    Now let the computer run with its normal load for say an week and let us know the situation.

    For the game crash, you may start a new thread in Gaming - Windows 7 Help Forums where the game experts may have a look.
      My Computer


  7. Posts : 11
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    Another BSOD has finally occurred, after several days. Occurred while playing WoW, as usual. Same error message on the BSOD. I have ran the SF diagnostic tool using Grab All and attached the .zip containing the latest .dmp to this post. Any help is appreciated.
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    Install DirectX End-User Runtime

    Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
    eXtreme Power Supply Calculator
    at least 30% more is safe for gaming.

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Set the BIOS to default, too.
    How To Clear CMOS (Reset BIOS)

    Let us know the results.
    ______________________________________
    BSOD ANALYSIS:
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 50, {fffff8e4161c3a68, 1, fffff80002db0147, 5}
    
    
    Could not read faulting driver name
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGDEVICE::CreateAllocation+7c6 )
    
    Followup: MachineOwner
    ---------
      My Computer


  9. Posts : 11
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    Before I reply, I want to note that I have experienced another BSOD. This actually occurred right as I was reading your reply, before I even had the chance to do any of the troubleshooting methods you suggested. WoW was NOT running at the time. The only program running was my browser (Chrome). I received the same error message on the BSOD that I normally do. For this reason I have run the SF diagnostic tool again and attached the results.

    Arc said:
    This installation package detected that my current version was either newer than this one, or up to date.

    Arc said:
    Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
    eXtreme Power Supply Calculator
    at least 30% more is safe for gaming.
    The website gave me a recommended wattage of 385w. My current PSU is 630w.

    Arc said:
    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark
    I ran the test as specified in the link. My card's temperature leveled off at about 67C. I noticed no artifacting, nor did I run into any other problems during the test.

    Arc said:
    Set the BIOS to default, too.
    How To Clear CMOS (Reset BIOS)
    I have reset the BIOS to its default settings. However, my BIOS has the SATA controller set as IDE for default. My SSD requires AHCI, so I had to change this setting back to that. Other than that, all settings were left at default.

    Arc said:
    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.
    This is the only thing I have yet to do. I decided to give you these updates now, and after posting this, I will go ahead and resume playing WoW, and then after a few hours, I will take a screenshot of Speccy and upload it here.

    Thank you again for your help.
      My Computer


  10. Posts : 11
    Windows 7 Home Premium 64bit
    Thread Starter
       #10

    Here is the screenshot of speccy after playing WoW for a few hours.

    Thank you again for your time, all help and advice is appreciated.
      My Computer


 
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