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Windows 7: BSOD when playing certain games.


25 Apr 2013   #1

Windows 7 Home Premium 64bit
 
 
BSOD when playing certain games.

Okay, I apologize for this, but I had previously typed up a VERY VERY lengthly post giving a lot of detailed information for my problem that got eaten by my horrible web browser, and now I'm extremely frustrated so I'm just going to try to sum this up as fast as I can. Sorry. If you need any more information just ask.

I get a BSOD while playing World of Warcraft on occassion. Most of the time the game simply crashes and Windows is fine (it crashes a lot). But there have been occassions that WoW will cause my computer to BSOD. The reason I'm looking for help here is because I need to know if this is just because the game itself is faulty or if my hardware/other software is causing me problems.

My System SpecsSystem Spec
.

25 Apr 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Make it sure that the firmware of KINGSTON SVP200S37A120G SSD is upto date.
Kingston SSDNow Drives

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools, at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Update your ATI/AMD display driver.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.


Let us know the results.
My System SpecsSystem Spec
25 Apr 2013   #3

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Make it sure that the firmware of KINGSTON SVP200S37A120G SSD is upto date.
Kingston SSDNow Drives
It appears that Kingston has not yet released any firmware updates for my SSD. Please note that while Windows is installed on my SSD, my games are installed on a separate HDD.

Quote:
Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools, at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
I have uninstalled Daemon Tools and verified the removal of SPTD using the standalone installer.

Quote:
Update your ATI/AMD display driver.
My display driver is, according to AMD's autodetect software, also already up to date.

I will wait about one week and resume playing WoW in that time, to see if I get another BSOD now that SPTD is removed. If I do, I will post here along with the error report from the BSOD. If I do not BSOD, I will report that as well. I will continue to monitor the thread in this time, so if there are any other suggestions or advice, I will try those as well. Thank you for your help.
My System SpecsSystem Spec
.


25 Apr 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by kgiax View Post
My display driver is, according to AMD's autodetect software, also already up to date.
Then try this link: Latest AMD Catalyst Video Driver for Windows 7 and get the latest WHQL. Autodetect failed to work here .....
My System SpecsSystem Spec
26 Apr 2013   #5

Windows 7 Home Premium 64bit
 
 

You were correct, autodetect failed to detect that I was not running the latest drivers. I have downloaded and installed all of the latest drivers from AMD. Thank you for that, I will keep in mind in the future to manually check for drivers instead of relying on autodetect.

Still no BSOD has occurred (although my game is still suffering from crashing, but that is beyond the scope of this forum). I will report back if I encounter another BSOD or freeze.
My System SpecsSystem Spec
26 Apr 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

You are welcome
Now let the computer run with its normal load for say an week and let us know the situation.

For the game crash, you may start a new thread in Gaming - Windows 7 Help Forums where the game experts may have a look.
My System SpecsSystem Spec
02 May 2013   #7

Windows 7 Home Premium 64bit
 
 

Another BSOD has finally occurred, after several days. Occurred while playing WoW, as usual. Same error message on the BSOD. I have ran the SF diagnostic tool using Grab All and attached the .zip containing the latest .dmp to this post. Any help is appreciated.
My System SpecsSystem Spec
02 May 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Install DirectX End-User Runtime

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
at least 30% more is safe for gaming.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Let us know the results.
______________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8e4161c3a68, 1, fffff80002db0147, 5}


Could not read faulting driver name
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGDEVICE::CreateAllocation+7c6 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
02 May 2013   #9

Windows 7 Home Premium 64bit
 
 

Before I reply, I want to note that I have experienced another BSOD. This actually occurred right as I was reading your reply, before I even had the chance to do any of the troubleshooting methods you suggested. WoW was NOT running at the time. The only program running was my browser (Chrome). I received the same error message on the BSOD that I normally do. For this reason I have run the SF diagnostic tool again and attached the results.

Quote   Quote: Originally Posted by Arc View Post
This installation package detected that my current version was either newer than this one, or up to date.

Quote   Quote: Originally Posted by Arc View Post
Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
at least 30% more is safe for gaming.
The website gave me a recommended wattage of 385w. My current PSU is 630w.

Quote   Quote: Originally Posted by Arc View Post
Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
I ran the test as specified in the link. My card's temperature leveled off at about 67C. I noticed no artifacting, nor did I run into any other problems during the test.

Quote   Quote: Originally Posted by Arc View Post
Set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)
I have reset the BIOS to its default settings. However, my BIOS has the SATA controller set as IDE for default. My SSD requires AHCI, so I had to change this setting back to that. Other than that, all settings were left at default.

Quote   Quote: Originally Posted by Arc View Post
Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.
This is the only thing I have yet to do. I decided to give you these updates now, and after posting this, I will go ahead and resume playing WoW, and then after a few hours, I will take a screenshot of Speccy and upload it here.

Thank you again for your help.
My System SpecsSystem Spec
02 May 2013   #10

Windows 7 Home Premium 64bit
 
 

Here is the screenshot of speccy after playing WoW for a few hours.

Thank you again for your time, all help and advice is appreciated.
My System SpecsSystem Spec
Reply

 BSOD when playing certain games.




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