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Windows 7: BSOD/PSOD, Windows has recovered from an unexpected shutdown.


25 Apr 2013   #1

Windows 7 Ultimate x64
 
 
BSOD/PSOD, Windows has recovered from an unexpected shutdown.

I've been recently getting this error, my screen freezes and some parts turn pink. The computer usually restarts itself but at times I have to manually shut it down by holding the off button. I've tried updating my BIOS and my graphics card but the problem still persists. I have included a SF Diagnostics folder.

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 00000000
BCP2: 84F8101C
BCP3: F2000040
BCP4: 00000800
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\042513-24180-01.dmp
C:\Users\Rain\AppData\Local\Temp\WER-81011-0.sysdata.xml


My System SpecsSystem Spec
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25 Apr 2013   #2

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
 
 

Have you scanned for malware lately?


This: Halmacpi.dll is the Windows HAL (Hardware Abstraction Layer)

Caused this to crash:

ntkrnlpa.exe

Gathered info:

Ntkrnlpa.exe is part of the Windows Kernel as are Ntoskrnl.exe and ntkrnlmp.exe. These files install as part of your Windows NT/2000/XP/2003 operating system and are needed at boot time. You'll find them your Windows\System32 folder. Trying to disable or remove these files could have undesirable effects. You'll find more information at http://support.microsoft.com/kb/887675. You'll find information about a vulnerability in the Windows Kernel involving these files at http://support.microsoft.com/kb/931784.

[out of date info somewhat since 7/8 aren't listed but....]

If the kernal gets corrupted, you can try a system repair, info is in tutorials, if it fails you have to wipe and drop a fresh 7.

But I'd be checking for malware before going there plus it could be RAM causing issues, and without checking that first, no amount of OS repair/reinstall will stop the problem.
My System SpecsSystem Spec
25 Apr 2013   #3
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

0x124 is some kind of hardware fault. Since your display turns pink try clleaning out the GPU card in case it is overheating.

Install Service Pack 1 also and check for a BIOS update, yours is from 2009 but may be the latest.

Some hardware tests to run.


Hard drive(s)test(s):
Pick one for your HDD brand or use Seatools.
7 Free Hard Drive Testing Software Tools

RAM (memory) test:
This will require memtest on a bootable CD or USB stick.
RAM - Test with Memtest86+
My System SpecsSystem Spec
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 BSOD/PSOD, Windows has recovered from an unexpected shutdown.




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