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Windows 7: BSOD leaving laptop on, or using Sleep Mode


30 Apr 2013   #21

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

You can install the free alternatives which have proven to be much stable and compatible with Windows 7, than other AV and Internet Security programs.

MSE is also recommended by our security experts on this forum, due to the points raised above, and the fact that MSE is much lighter in using system resources than many other AV programs.


My System SpecsSystem Spec
.

01 May 2013   #22

Windows 7 Home Premium
 
 

Here's a dump from today, after changes...

If anyone can take a look at it I'd greatly appreciate it.
My System SpecsSystem Spec
02 May 2013   #23

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck 9F, {3, fffffa8004d97060, fffff80000b9c3d8, fffffa8009e4ac60}

*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys
Code:
0: kd> !irp fffffa8009e4ac60
Irp is active with 5 stacks 3 is current (= 0xfffffa8009e4adc0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800805d050 00000000 00000000-00000000    
	       \Driver\athr
			Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8007bcfe10 00000000 fffff800032c9200-fffffa8004ab52e0 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8004ab52e0
Code:
0: kd> lmvm nvlddmkm 
start             end                 module name
fffff880`060c8000 fffff880`06b73000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Mar 15 01:37:00 2013 (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The same two drivers seem to causing issues, I would suggest checking if there is any physically wrong with the graphics card by using:

Graphics Card:
warning   Warning
Read all the steps within the hardware test tutorials very carefully, as stress tests is designed run components to their maximum capacity, in order to point out failing or faulty hardware components.


Use the following program to monitor your hardware temperatures during the stress test:What is the driver version and timestamp of the Atheros driver on the Acer support page for your model?
My System SpecsSystem Spec
.


07 May 2013   #24

Windows 7 Home Premium
 
 

I did the stress tests, and my graphics card seemed to top out at 89 degrees. Here are the screenshots of the test and my temperature data.

Quote   Quote: Originally Posted by Arc View Post
The BSOD is caused by the Qualcomm Atheros AR5B97 Wireless Network Adapter Driver.
Code:
No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8008135050 00000000 00000000-00000000    
          *** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 \Driver\athr
            Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8007b788d0 00000000 fffff80003312200-fffffa80047eff90 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80047eff90    

            Args: 00000000 00000000 00000000 00000000
But the driver is up to date.

Iwould suggest you to update it from RENESAS/NEC Drivers & Firmwares.
Arc said I should update it from there, and I did, is it possible that I downloaded the wrong one? I assumed it was the very first thing, NEC/RENESAS USB3 Controller (uPD720200 & uPD720200a) 2.1.39.0.

Should I ever update my Broadcom drivers?

Broadcom Drivers Download Center

I feel like in the recent past, when I updated many of my drivers to see if there was a problem, I never updated these. Just wanted to know if it could help.
My System SpecsSystem Spec
07 May 2013   #25

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

The USB3 drivers are fine, I would update your Broadcom drivers just for good measure and to see if it makes any difference.

What is the model of your Acer?
My System SpecsSystem Spec
07 May 2013   #26

Windows 7 Home Premium
 
 

Acer Aspire 5750G-9821

About to update the Broadcom drivers.

Edit: The Broadcom installer needs to be paid for, and claims I have 19 out of date drivers. I think I'll just update that driver manually.

Edit2: http://www.atheros.cz/atheros-wirele...et=40&system=5

This is the first site that I have actually found a driver download on. The "Official" site won't allow me to download anything unless I pay for their product.
My System SpecsSystem Spec
08 May 2013   #27

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Okay, your Atheros driver is completely updated, have you tried this website for Broadcom?Attachment 267200

The help link will enable you to find the correct driver.
My System SpecsSystem Spec
09 May 2013   #28

Windows 7 Home Premium
 
 

Thanks, I'm trying that now.
My System SpecsSystem Spec
09 May 2013   #29

Windows 7 Home Premium
 
 

I installed the new driver, although I'm starting to think that my wireless Atheros is still the problem, but I'll see what results from the driver update.
My System SpecsSystem Spec
10 May 2013   #30

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Okay, thanks for the update.
My System SpecsSystem Spec
Reply

 BSOD leaving laptop on, or using Sleep Mode




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