|27 Apr 2013||#1|
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BSOD happen everytime when computer is on, no pattern, random.
i bought the computer about 2 years ago, it has been working great until one day, BSOD just randomly appeared and it became worst and worst, now i can not do anything with the laptop as BSOD happens so often. When it first happened, i do not recall if i install any new software or hardware on my laptop. However, it happened when i went to the bath room and my little child just pressed randomly on the laptop. I came back out and it was too late, the laptop was shut down and when i turned it back on, that is when BSOD started to happen.
Laptop specifications: (as much as i could)
Dell XPS L412z, processor intel core i7-2640 cpu at 2.80 ghz 2.80 ghz, 8gb ram, 64 bit, windows 7 home premium.
please help me with this. Thank you in advance.
|My System Specs|
|27 Apr 2013||#2|
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-Only use the laptop on a hard surface with nothing blocking any of the vents.
-Use a laptop cooling pad if possible
-Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
-Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).
For monitoring heat of the system, use Speccy or HWMonitor:
Speccy System Information
Scan your system with the following:
Kaspersky TDSSKiller How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)
ESET online scanner One-time virus scanner free with ESET online scanner
Run the scanners listed here: How to Scan Suspicious Files using Online Scanners
Please run these tests and report back the results
1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - Disk Check
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
|My System Specs|
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