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Windows 7: BSOD Playing Plannet Side 2

27 Apr 2013   #1
alexthepie

win 7 64bit
 
 
BSOD Playing Plannet Side 2

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800E898010
BCP2: FFFFF88005E286AC
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\042713-9438-01.dmp
C:\Users\Phantom\AppData\Local\Temp\WER-20404-0.sysdata.xml

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was playing plannet side 2 was playing fine then it just crashed the pc shut down when i rebooted i had the above info.


system info

motherboard
Manufacturer ASUSTeK Computer INC.
Model Maximus IV GENE-Z
Version Rev 1.xx
Serial Number MB-1234567890
Bridge
North Bridge Intel Sandy Bridge Revision 09
South Bridge Intel Z68 Revision B3

CPU
Name Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz
Cpu Socket Socket 1155 LGA
Max CPU Speed 3800MHz
Memory Summary Reported by BIOS
Memory Type DDR3
Installed Memory 12288 MBytes
Available Memory 12191 MBytes
Channels Dual
Maximum Capacity 32768 MBytes
Maximum Memory Module Size [unknown]
Memory Slots 4



GPU:
Nvidia Gtx 560ti
drivers are uptodate

any help would be very welcome thankyou so much


My System SpecsSystem Spec
.
27 Apr 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello alexthepie.

You age getting a Stop 0x116, which is a display related error.

You are slightly overclocked.
Code:
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3411
As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
It is safe to have at lease 30% more spare capacity than the required.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Can you dismantle the computer and clean the inside carefully? Clean specially the fan grills and air vents to make it sure that it is blowing the hot air out properly. While re-seating, dont forget to apply thermal paste to the CPU.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

There are some BIOS updates for you. If you can do it, plan to update it.
Code:
BiosVersion = 0208
BiosReleaseDate = 05/25/2011
I would suggest you to take the version 3402 , dated 2012.06.13 from ASUS - MAXIMUS IV GENE-Z.

Let us know the results.
_________________________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800e898010, fffff88005e286ac, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9336ac )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800e898010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88005e286ac, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+9336ac
fffff880`05e286ac 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0685ea48 fffff880`0545d000 : 00000000`00000116 fffffa80`0e898010 fffff880`05e286ac ffffffff`c000009a : nt!KeBugCheckEx
fffff880`0685ea50 fffff880`05430867 : fffff880`05e286ac fffffa80`0b42f000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0685ea90 fffff880`0545ce0f : fffffa80`ffffd84d 00000000`00000000 fffffa80`0e898010 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`0685eb40 fffff880`05fd7ec1 : fffffa80`0e701550 00000000`00000080 00000000`00000000 fffffa80`0b429410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`0685ebc0 fffff800`03326ede : 00000000`01c39eec fffffa80`0b44a8b0 fffffa80`09d3e9e0 fffffa80`0b44a8b0 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`0685ec00 fffff800`03079906 : fffff800`03203e80 fffffa80`0b44a8b0 fffff800`03211cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0685ec40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+9336ac
fffff880`05e286ac 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+9336ac

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  51427b3c

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`054f5000 fffff880`05fa0000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Mar 15 07:07:00 2013 (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
27 Apr 2013   #3
alexthepie

win 7 64bit
 
 

-turned off turbo settings on startup and reset factory default

-according to the site i require about 586watt
i have 850 watt

the cpu felt cool during the burn test it has 7 fans however...
the burn in stress test shut the computer down within a minute the gpu temp kept rising not much air was comming out the back of the gpu exhaust ?


the problem seems to be the fan speed doesnt go above 40% when gpu load is above 85% not sure how to change graphics card fan settings?
My System SpecsSystem Spec
.

27 Apr 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by alexthepie View Post

the problem seems to be the fan speed doesnt go above 40% when gpu load is above 85% not sure how to change graphics card fan settings?
You may try program like nvidia system tools, MSIafterburner or SpeedFan to try to control the GPU fan/cooling. But if it seems that the hardware is not performing properly, it is best to replace it, IMO.
My System SpecsSystem Spec
Reply

 BSOD Playing Plannet Side 2




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