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Windows 7: BSOD occurs random times and when running Toshiba NTI Backup Now app

27 Apr 2013   #1
npotti

Windows 7 Home Premium 32 bit
 
 
BSOD occurs random times and when running Toshiba NTI Backup Now app

Hello Forum members,

I have DELL XPS desktop running Windows 7 Home Premium 32 bit, CPU: Intel Core 2 Q6600 Quad-Core (8MB L2 cache,2.4GHz,1066FSB). Memory: 4 GB DDR2 SDRAM 800MHz (4 DIMMs ), video: 256MB Nvidia GeForce 8600 GTS. The PC originally had Windows Vista 32 bit, I later upgraded to Windows 7 32 bit.

BSOD occurs at random and several times a day. BSOD occurs when running Toshiba NTI Backup Now application. Please see attached results of the SF Diagnostic tool.

Any help would be greatly appreciated !!

Thanks in advance
NP


My System SpecsSystem Spec
.
27 Apr 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello npotti.

The BSODs are caused by intel RST driver.
Code:
Unable to load image \SystemRoot\system32\drivers\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 8086, {0, 0, 0, 0}

Probably caused by : iaStor.sys ( iaStor+3a15d )

Followup: MachineOwner
---------
And the driver is historically old.
Code:
start    end        module name
8c63a000 8c702000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\drivers\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Sun Sep 30 10:50:12 2007 (46FF320C)
    CheckSum:         0004D499
    ImageSize:        000C8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Download and install this particular versionof Intel Rapid Storage Driver:
You have McAfee installed, which can cause any type of problems in a PC.
See how frequently McAfee is failing here.
Code:
8e996fa4  82ef73ceUnable to load image \SystemRoot\system32\DRIVERS\mfencbdc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mfencbdc.sys
*** ERROR: Module load completed but symbols could not be loaded for mfencbdc.sys
 mfencbdc+0x53ce
Code:
8e99690c  8cdc0600Unable to load image \SystemRoot\system32\drivers\mfewfpk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mfewfpk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfewfpk.sys
 mfewfpk+0xf600
Uninstall McAfee Using McAfee Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one. Scan the system for possible virus infection with the following programs, too.
Update Intel(R) 82566DC-2 Gigabit Network Connection driver from https://downloadcenter.intel.com/default.aspx?lang=eng

Let us know the results.
My System SpecsSystem Spec
27 Apr 2013   #3
npotti

Windows 7 Home Premium 32 bit
 
 

Thanks a lot for your prompt response, much appreciated. I am downloading the driver updates and Microsoft Security Essentials. I'll update the results shortly.
My System SpecsSystem Spec
.

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