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Windows 7: BSOD related to Kernel-Power

27 Apr 2013   #1
ChessPlayer

Windows 7 Enterprise 32bit
 
 
BSOD related to Kernel-Power

Hi guys,

I have been recently getting the infamous BSOD every time I want to resume working on my laptop after it is set to sleep. Windows Event Viewer shows a number of Critical events, all of them indicating Kernel-Power as source, event ID 41. I'm attaching the details as instructed.

Thanks a bunch in advance!
ChessPlayer


My System SpecsSystem Spec
.
27 Apr 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Software Concern

Please uninstall the following program:
Code:
Start Menu\Programs\Babylon	Public:Start Menu\Programs\Babylon	Public
Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

Security App

What security software do you use? I see none listed but if you do have any antivirus (avast!, avg etc) please remove them for the time being. List of uninstallers here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free


information   Information
DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

Virus check

Scan your system with the following:

Kaspersky TDSSKiller How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner One-time virus scanner free with ESET online scanner

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Startup Programs - Change

Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - Disk Check
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

Heat:
-Only use the laptop on a hard surface with nothing blocking any of the vents.
-Use a laptop cooling pad if possible
-Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
-Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

Temperature

For monitoring heat of the system, use Speccy or HWMonitor:

Speccy System Information

HWMonitor
My System SpecsSystem Spec
27 Apr 2013   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 
Part 2

Go to this link: Intelฎ Driver Update Utility
Click on Check you system for latest updates
*needs java*
Download and install them one by one

This is for information purposes only. The drivers in red should be updated. If updating does not help, remove them.

PBADRV.sys Tue Jan 8 00:52:14 2008 (478274DE)
PBA Support Driver from Dell
http://www.carrona.org/drivers/driver.php?id=PBADRV.sys

dne2000.sys Tue Nov 11 06:59:21 2008 (4918D8E9)
Citrix Deterministic Network Enhancer Miniport or Cisco Systems VPN Client
http://www.carrona.org/drivers/driver.php?id=dne2000.sys

CdpPacket.sys Fri Dec 5 08:29:23 2008 (49389203)

CdpPacket.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

The below is for information purposes only. Contains relevant information from the blue screen analysis:

BSOD BUGCHECK SUMMARY
Code:
Debug session time: Fri Apr 26 08:18:18.585 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\042613-20904-01.dmp]
Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
System Uptime: 0 days 4:10:24.017
Probably caused by : ntkrpamp
BugCheck 9F, {3, 85488230, 83330ae0, 85751f00}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
Arguments: 
Arg1: 00000003, A device object has been blocking an Irp for too long a time
Arg2: 85488230, Physical Device Object of the stack
Arg3: 83330ae0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: 85751f00, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_ntkrpamp
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
My System SpecsSystem Spec
.

28 Apr 2013   #4
ChessPlayer

Windows 7 Enterprise 32bit
 
 

Many thanks, KoolKat77!

Probably I should have mentioned this in the first place - this laptop is my work laptop and even though I have administrative privileges, I will need to check to what extent I can follow all the recommended steps, especially the ones related to uninstalling and installing stuff.

I was expecting something more simple such as, "this XYZ driver is the one causing the problem". Since I have found out it is really more complex stuff then I will be careful in order not to mess anything up.

In the meantime - this computer has Trend Micro OfficeScan installed as part of the coprporate software.

I'll check and get back to you.

Thanks a bunch again!
ChessPlayer
My System SpecsSystem Spec
08 May 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

So were the issues resolved?
My System SpecsSystem Spec
11 May 2013   #6
ChessPlayer

Windows 7 Enterprise 32bit
 
 

No, unfortunately. I see that when the laptop comes out of sleep mode, Wi-Fi is no longer working and it won't work no matter what I do so I am forced to reboot.
Problem is that it is a corporate laptop so I cannot keep installing and uninstalling unauthorized stuff.
Is there any way to know if any of the drivers installed is corrupt or causing problems?
Thanks!
My System SpecsSystem Spec
11 May 2013   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please upload the new reports.
My System SpecsSystem Spec
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