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Windows 7: BSOD at i5 2nd cores' 2nd thread 100% usage

02 May 2013   #21
dairix1

Windows 7 Ultimate x64
 
 

OK I'll Uninstall Intel HD Graphics Driver and Nvidia Graphics Driver 307.17 and try to install just a Nvidia 314.2WHQL Driver!
As I am on mobile network it will take some time to download a driver!

P.s After uninstalling DT and AVG - no BSOD's for ~24h (Can't believe that those programs failed me )

Nope, had an 100% CPU 4th core usage, but i needed to go asap so I turned off my laptop with brute force!


My System SpecsSystem Spec
.
02 May 2013   #22
dairix1

Windows 7 Ultimate x64
 
 

So i uninstalled both video drivers: Intel and Nvidia + Physics

At 1st attempt I tried to install newest 314.22WHQL and the result can be seen in 1st attached picture!

At 2nd attempt I tried to install just an Nvidia newest drivers from Acer website - those with the problems 307.17
My System SpecsSystem Spec
02 May 2013   #23
x BlueRobot

 

So your able to install the driver from Acer?

The latest driver on the support page is 6/3/2013, try installing that driver from the Acer Support page. The version number which will be displayed in Device Manager is 9.18.13.0717.
My System SpecsSystem Spec
.

03 May 2013   #24
dairix1

Windows 7 Ultimate x64
 
 

Ha! I wanted to reply you question and saw 100% CPU usage! Waited till BSOD - I am adding SF diagnostic tool and image of "All CPU Meter" gadget.

Yes! I managed to install both drivers - I can't install just a Nvidia, because of that error, that I need to install Intel at first!
My System SpecsSystem Spec
03 May 2013   #25
x BlueRobot

 

Code:
BugCheck 9F, {3, fffffa8006a0aa10, fffff80000b9c3d8, fffffa80097ed010}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
Code:
0: kd> !irp fffffa80097ed010
Irp is active with 4 stacks 3 is current (= 0xfffffa80097ed170)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  2 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 ffffffffc000000e
 [ 16, 0]   0  2 fffffa8006a0aa10 00000000 fffff8800f1cd5bc-fffffa80089d8bf0    
	       \Driver\pci	nvlddmkm
			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa80070de480 00000000 00000000-00000000    pending
	       \Driver\nvlddmkm
			Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8009aeea10    

			Args: 00000000 00000000 00000000 00000000
The nVidia driver seems to be still be blocking any further IRP packets from being processed, although, there still seems to be some calls to ataport.sys, either this is the driver blocking any I/O requests or can also be due to virus infection or poor SATA cabling.

Are you now able to update to this driver?

Attachment 266534

Code:
ataport!IdePortTickHandler
Scan for any malware:pci.sys is the driver for the PCI bus on your motherboard, this being blamed can due to a need for a BIOS update or updating the drivers.

Update BIOS:

Code:
BiosReleaseDate = 12/25/2012
SystemManufacturer = Acer
SystemProductName = Aspire V3-571G
Ensure you select the correct page for your model, and the latest BIOS update.

hal.dll is the Windows library file for the Hardware Abstraction Layer, the kernel drivers for the PCI and PCIe buses use this library.

Code:
hal!HalpKInterruptHeap+0x460
hal!HalpKInterruptHeap+0x460
hal!HalpHpetClockInterrupt+0x8d
Check for any chipset updates from the Acer support page also, and then run this stress test:
warning   Warning
Read all the steps within the hardware test tutorials very carefully, as stress tests is designed run components to their maximum capacity, in order to point out failing or faulty hardware components.

Use the following program to monitor your hardware temperatures during the stress test:
My System SpecsSystem Spec
13 May 2013   #26
dairix1

Windows 7 Ultimate x64
 
 

I FINALLY managed to find out which driver was causing the BSOD's!

These drivers:


I had those, the newest ones for V3-571G, all the time:


And they are THE SAME! I guess just the upload date is shown at ACER website!

I don't know which drivers can be replaced - because the older ones (by selecting ''all drivers'' at the right corner) are not supporting the Nvidia GT 730m (because the GPU is too new)!
I have found some newer drivers at "Aspire V3-771G" Windows7 x64bit 9.18.13.1100 AND "Aspire V3-772G" Windows8 x64bit 9.18.13.1130. I haven't tested them, but at least they can be installed on GT 730m.

If someone else got this problem - you can suggest them to try the other drivers or at least uninstall 9.18.13.0717 ones (for the V3-571G) and wait till new driver release. (I don't know which one is more responsible - ACER or NVIDIA, but this is just ridiculous)

P.s Right now I am using only Intel HD4000! And as I found out - Windows was crashing only when Nvidia GT 730m was in idle state, when a game was running in background - there was no BSOD's.
My System SpecsSystem Spec
13 May 2013   #27
x BlueRobot

 

It's great that you managed to resolve the issue, have you had any other BSODs recently or is everything okay now?
My System SpecsSystem Spec
13 May 2013   #28
dairix1

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
It's great that you managed to resolve the issue, have you had any other BSODs recently or is everything okay now?
Last BSOD was in 10th of May - at Friday evening, after that I removed Nvidia driver!

I resolved it only partially. I bought this laptop because of the video card -> which I cannot use

P.s WE managed to resolve...
My System SpecsSystem Spec
13 May 2013   #29
x BlueRobot

 

Is the laptop still under warranty?
My System SpecsSystem Spec
14 May 2013   #30
dairix1

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Is the laptop still under warranty?
YES! Its just a 1 month old!

And non of the drivers work:
Those 2 newest drivers, from ACER website, are causing BSOD!
AND the beta drivers 320.14 from NVIDIA website - ALSO causes BSOD!!!!

So right now I am without an Nvidia and got business type laptop with I5 and Intel
My System SpecsSystem Spec
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 BSOD at i5 2nd cores' 2nd thread 100% usage




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