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Windows 7: Frequent BSOD on awake from sleep on T530

28 Apr 2013   #1
olivers

Windows 7 64-bit SP1
 
 
Frequent BSOD on awake from sleep on T530

Almost every time my laptop wakes from sleep, I get a BSOD.

The laptop differs from standard Lenovo in that I have an SSD from Sandisk which is running very recent firmware.

Any help much appreciated.


My System SpecsSystem Spec
.
28 Apr 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome onboard, Olivers.

As far as I am seeing, it is the storage access issue. Let me explain ....
Code:
CHKIMG_EXTENSION: !chkimg -lo 50 -d !Ntfs
    fffff88001742001-fffff88001742008  8 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1fea
    [ 48 83 c1 68 48 8d 95 e8:00 00 00 00 00 00 00 00 ]
    fffff8800174200c-fffff8800174200e  3 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1ff5 (+0x0b)
    [ 41 b8 38:00 00 00 ]
    fffff88001742012-fffff88001742017  6 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1ffb (+0x06)
    [ e8 99 db f1 ff eb:00 00 00 00 00 00 ]
    fffff88001742019-fffff8800174208f  119 bytes - Ntfs! ?? ::NNGAKEGL::`string'+2002 (+0x07)
    [ 48 83 c4 58 5d 5b c3 53:00 00 00 00 00 00 00 00 ]
    fffff88001742093-fffff88001742096  4 bytes - Ntfs! ?? ::NNGAKEGL::`string'+2083 (+0x7a)
    [ f0 83 80 88:00 00 00 00 ]
    fffff8800174209a-fffff880017420a7  14 bytes - Ntfs! ?? ::NNGAKEGL::`string'+208a (+0x07)
    [ ff 48 8b 48 70 f0 83 41:00 00 00 00 00 00 00 00 ]
    fffff880017420aa-fffff880017420c1  24 bytes - Ntfs! ?? ::NNGAKEGL::`string'+209a (+0x10)
    [ 74 17 45 33 c9 45 33 c0:00 00 00 00 00 00 00 00 ]
    fffff880017420c3-fffff880017420db  25 bytes - Ntfs! ?? ::NNGAKEGL::`string'+20b3 (+0x19)
    [ 48 83 c4 40 5f 5d 5b c3:00 00 00 00 00 00 00 00 ]
    fffff880017420df-fffff880017420e4  6 bytes - Ntfs! ?? ::NNGAKEGL::`string'+20d5 (+0x1c)
    [ e8 bc b1 fc ff eb:00 00 00 00 00 00 ]
    fffff880017420e6-fffff880017420fb  22 bytes - Ntfs! ?? ::NNGAKEGL::`string'+20dc (+0x07)
    [ 48 83 c4 50 5d c3 55 48:00 00 00 00 00 00 00 00 ]
    fffff880017420ff-fffff88001742104  6 bytes - Ntfs! ?? ::NNGAKEGL::`string'+20fc (+0x19)
    [ e8 9c b1 fc ff eb:00 00 00 00 00 00 ]
    fffff88001742106-fffff88001742117  18 bytes - Ntfs! ?? ::NNGAKEGL::`string'+2103 (+0x07)
    [ 48 83 c4 50 5d c3 55 48:00 00 00 00 00 00 00 00 ]
    fffff8800174211b-fffff8800174211d  3 bytes - Ntfs! ?? ::NNGAKEGL::`string'+2120 (+0x15)
    [ 48 8b 8d:00 00 00 ]
    fffff8800174211f - Ntfs! ?? ::NNGAKEGL::`string'+2124 (+0x04)
    [ 03:00 ]
    fffff88001742122-fffff8800174212b  10 bytes - Ntfs! ?? ::NNGAKEGL::`string'+2127 (+0x03)
    [ e8 79 b1 fc ff 4c 8d 9d:00 00 00 00 00 00 00 00 ]
    fffff8800174212e-fffff8800174213f  18 bytes - Ntfs! ?? ::NNGAKEGL::`string'+2133 (+0x0c)
    [ 48 8b 4d 70 49 3b cb 74:00 00 00 00 00 00 00 00 ]
    fffff88001742141-fffff88001742153  19 bytes - Ntfs! ?? ::NNGAKEGL::`string'+2146 (+0x13)
    [ 48 83 c4 60 5d c3 90 55:00 00 00 00 00 00 00 00 ]
    fffff88001742157-fffff8800174215a  4 bytes - Ntfs! ?? ::NNGAKEGL::`string'+2162 (+0x16)
    [ 48 8b 8d d0:00 00 00 00 ]
    fffff8800174215e-fffff88001742165  8 bytes - Ntfs! ?? ::NNGAKEGL::`string'+2169 (+0x07)
    [ e8 6d f1 f1 ff 80 7d 50:00 00 00 00 00 00 00 00 ]
    fffff88001742167-fffff88001742170  10 bytes - Ntfs! ?? ::NNGAKEGL::`string'+2172 (+0x09)
    [ 74 12 48 8d 55 60 48 8b:00 00 00 00 00 00 00 00 ]
    fffff88001742174-fffff88001742179  6 bytes - Ntfs! ?? ::NNGAKEGL::`string'+217f (+0x0d)
    [ e8 27 b1 fc ff eb:00 00 00 00 00 00 ]
    fffff8800174217b-fffff88001742193  25 bytes - Ntfs! ?? ::NNGAKEGL::`string'+2186 (+0x07)
    [ 48 83 c4 50 5d c3 90 90:00 00 00 00 00 00 00 00 ]
    fffff88001742197-fffff8800174219f  9 bytes - Ntfs! ?? ::NNGAKEGL::`string'+21a6 (+0x1c)
    [ e8 04 b1 fc ff 48 8b 8d:00 00 00 00 00 00 00 00 ]
    fffff880017421a3-fffff880017421ae  12 bytes - Ntfs! ?? ::NNGAKEGL::`string'+21b2 (+0x0c)
    [ 48 85 c9 74 08 ff 15 e2:00 00 00 00 00 00 00 00 ]
    fffff880017421b0-fffff880017421d2  35 bytes - Ntfs! ?? ::NNGAKEGL::`string'+21bf (+0x0d)
    [ 48 83 c4 50 5d c3 90 90:00 00 00 00 00 00 00 00 ]
    fffff880017421d4-fffff880017421db  8 bytes - Ntfs! ?? ::NNGAKEGL::`string'+21e8 (+0x24)
    [ 48 8d 55 70 48 8b 8d d0:00 00 00 00 00 00 00 00 ]
    fffff880017421df-fffff880017421e4  6 bytes - Ntfs! ?? ::NNGAKEGL::`string'+21f3 (+0x0b)
    [ e8 bc b0 fc ff eb:00 00 00 00 00 00 ]
    fffff880017421e6-fffff8800174222e  73 bytes - Ntfs! ?? ::NNGAKEGL::`string'+21fa (+0x07)
    [ 48 83 c4 50 5d c3 55 57:00 00 00 00 00 00 00 00 ]
    fffff88001742230-fffff88001742255  38 bytes - Ntfs! ?? ::NNGAKEGL::`string'+2255 (+0x4a)
    [ 48 83 c4 38 5f 5d c3 90:00 00 00 00 00 00 00 00 ]
    fffff88001742259-fffff88001742261  9 bytes - Ntfs! ?? ::NNGAKEGL::`string'+2284 (+0x29)
    [ 74 16 33 d2 48 8b 8f 18:00 00 00 00 00 00 00 00 ]
    fffff88001742264-fffff8800174226d  10 bytes - Ntfs! ?? ::NNGAKEGL::`string'+228f (+0x0b)
    [ e8 ff 17 f8 ff 48 83 a7:00 00 00 00 00 00 00 00 ]
    fffff88001742271-fffff8800174227d  13 bytes - Ntfs! ?? ::NNGAKEGL::`string'+229c (+0x0d)
    [ 48 8b 4d 50 48 85 c9 74:00 00 00 00 00 00 00 00 ]
    fffff8800174227f-fffff88001742290  18 bytes - Ntfs! ?? ::NNGAKEGL::`string'+22aa (+0x0e)
    [ 48 8b 4d 48 48 85 c9 74:00 00 00 00 00 00 00 00 ]
    fffff88001742292-fffff880017422ab  26 bytes - Ntfs! ?? ::NNGAKEGL::`string'+22bd (+0x13)
    [ 48 83 c4 38 5f 5d c3 90:00 00 00 00 00 00 00 00 ]
    fffff880017422af-fffff880017422b4  6 bytes - Ntfs! ?? ::NNGAKEGL::`string'+22de (+0x1d)
    [ e8 ec af fc ff eb:00 00 00 00 00 00 ]
    fffff880017422b6-fffff880017422c7  18 bytes - Ntfs! ?? ::NNGAKEGL::`string'+22e5 (+0x07)
    [ 48 83 c4 50 5d c3 55 48:00 00 00 00 00 00 00 00 ]
    fffff880017422cb-fffff880017422d2  8 bytes - Ntfs! ?? ::NNGAKEGL::`string'+2301 (+0x15)
    [ 48 8b 01 8b 08 89 8d e0:00 00 00 00 00 00 00 00 ]
    fffff880017422d6-fffff880017422e5  16 bytes - Ntfs! ?? ::NNGAKEGL::`string'+230c (+0x0b)
    [ ff 15 bc 42 f5 ff 33 c9:00 00 00 00 00 00 00 00 ]
    fffff880017422e7-fffff8800174230c  38 bytes - Ntfs! ?? ::NNGAKEGL::`string'+231d (+0x11)
    [ 48 83 c4 50 5d c3 90 90:00 00 00 00 00 00 00 00 ]
    fffff8800174230e-fffff8800174231e  17 bytes - Ntfs! ?? ::NNGAKEGL::`string'+2350 (+0x27)
    [ 48 83 c4 50 5d c3 55 48:00 00 00 00 00 00 00 00 ]
    fffff88001742320-fffff88001742333  20 bytes - Ntfs! ?? ::NNGAKEGL::`string'+236e (+0x12)
    [ 74 1f 48 8d 0d 7f bc f6:00 00 00 00 00 00 00 00 ]
    fffff88001742336-fffff88001742339  4 bytes - Ntfs! ?? ::NNGAKEGL::`string'+2384 (+0x16)
    [ 48 8b 85 a0:00 00 00 00 ]
    fffff8800174233d-fffff88001742352  22 bytes - Ntfs! ?? ::NNGAKEGL::`string'+238b (+0x07)
    [ 49 89 43 30 48 8b 4d 60:00 00 00 00 00 00 00 00 ]
    fffff88001742354-fffff88001742376  35 bytes - Ntfs! ?? ::NNGAKEGL::`string'+23a2 (+0x17)
    [ 48 83 c4 50 5d c3 90 90:00 00 00 00 00 00 00 00 ]
    fffff88001742378-fffff8800174237b  4 bytes - Ntfs! ?? ::NNGAKEGL::`string'+23cb (+0x24)
    [ 48 8d 95 d0:00 00 00 00 ]
    fffff8800174237f-fffff88001742382  4 bytes - Ntfs! ?? ::NNGAKEGL::`string'+23d2 (+0x07)
    [ 48 8b 8d b8:00 00 00 00 ]
    fffff88001742386-fffff8800174238b  6 bytes - Ntfs! ?? ::NNGAKEGL::`string'+23d9 (+0x07)
    [ e8 15 af fc ff eb:00 00 00 00 00 00 ]
    fffff8800174238d-fffff880017423ab  31 bytes - Ntfs! ?? ::NNGAKEGL::`string'+23e0 (+0x07)
    [ 48 83 c4 50 5d c3 90 53:00 00 00 00 00 00 00 00 ]
    fffff880017423af-fffff880017423b4  6 bytes - Ntfs! ?? ::NNGAKEGL::`string'+2408 (+0x22)
    [ e8 ec ae fc ff eb:00 00 00 00 00 00 ]
    fffff880017423b6-fffff880017423cb  22 bytes - Ntfs! ?? ::NNGAKEGL::`string'+240f (+0x07)
    [ 48 83 c4 58 5d 5b c3 90:00 00 00 00 00 00 00 00 ]
WARNING: !chkimg output was truncated to 50 lines. Invoke !chkimg without '-lo [num_lines]' to view  entire output.
3678 errors : !Ntfs (fffff88001742001-fffff88001742ffe)
3678 errors : !Ntfs. So it is visible that the storage access (represented by NT file system driver Ntfs.sys) is highly violated here. But what is causing it?

Acronis True Image Snapshot Manager driver is failing here ....
Code:
fffff880`0b90a458  fffff880`02182dc2Unable to load image \SystemRoot\system32\DRIVERS\snapman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
 snapman+0x25dc2
Also Acronis Try&Decide and Restore Points Volume Filter Driver .....
Code:
fffff880`0b90a0b8  fffff880`020adaa0Unable to load image \SystemRoot\system32\DRIVERS\tdrpman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for tdrpman.sys
*** ERROR: Module load completed but symbols could not be loaded for tdrpman.sys
 tdrpman+0xacaa0
Also Acronis Storage Filter Management Driver .......
Code:
fffff880`0b90a098  fffff880`01fd73e6Unable to load image \SystemRoot\system32\DRIVERS\fltsrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for fltsrv.sys
*** ERROR: Module load completed but symbols could not be loaded for fltsrv.sys
 fltsrv+0x73e6
In such a situation, I would suggest you to uninstall Acronis. Uninstall the following ...
Code:
Start Menu\Programs\Acronis
Start Menu\Programs\Acronis\True Image
Start Menu\Programs\Acronis\True Image\Tools and Utilities 
Start Menu\Programs\Acronis\True Image 2013 Plus Pack
You have 29 items at startup. Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.
_______________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7A, {fffff6fc4000ba10, ffffffffc0000056, 2ff169860, fffff88001742544}

GetPointerFromAddress: unable to read from fffff800034bb278
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fc4000ba10, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc0000056, error status (normally i/o status code)
Arg3: 00000002ff169860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff88001742544, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
My System SpecsSystem Spec
28 Apr 2013   #3
olivers

Windows 7 64-bit SP1
 
 

Arc,
Your suggested fix of uninstalling Acronis appears to be working. I've put it to sleep several times and it has revived successfully each time.

Your help is much appreciated.

Thanks!
My System SpecsSystem Spec
.

29 Apr 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 



For any further issue, let us know
My System SpecsSystem Spec
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 Frequent BSOD on awake from sleep on T530




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