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Windows 7: BSOD using firefox, 0x0000003b

30 Apr 2013   #1
meanbusiness

Windows 7 Ultimate x64
 
 
BSOD using firefox, 0x0000003b

Hi, I am new on this forums, my friend told me to try here since I had no hope for my blue screen problems

I never had blue screens before on my win 7, and I use it for 3 years, even on this pc after I upgraded my VGA, I never had problems, then I had a virus problems 2 months ago and I decided to format my computer, and one of my HD, the 500gb one, I split to 2 partitions, making a 45gb one for windows, and the other for installed games only, thats about 420gb
I noticed that before format, and even when I formatted this before, always had a 100mb partition for boot, system health etc, and this time I got that partition deleted and made everything on the same 45gb part.
Don't know if that changes anything

Another thing to say is that, I am having artifact issues with my screen, I just got this new vga 5-6 months ago, and I can play games for hours, heavy games like Battlefield 3 on ultra, and never had any problem with artifact or errors while playing any other games tho. My artifacts only happens when watching movies, or when doing nothing but looking into a picture or at my desktop, never when in games, they never had lead me to a blue screen also.

Today and yesterday it happened the same thing, I got a BSOD while using Firefox (just organizing bookmarks from a folder to another in firefox), while downloading something from Firefox, and extracting files from zips, like mods for games etc...

also, I dont have the .dmp from the other 5 blue screens I had this month, just the last one, but its always related to ntoskrnl.exe, every single bsod have this ntoskrnl.exe on it with a different code.

the today one was SYSTEM_SERVICE_EXCEPTION

bug code: 0x0000003b
caused by driver: win32k.sys
caused by address: win32k.sys+c6373
crash address: ntoskrnl.exe+6f840

parameters
00000000`c0000005
fffff960`000d6373
fffff880`04d55070
00000000`00000000


usually the "caused by driver" and "by address" info, it is the ntoskrnl.exe, or the win32k. sys like the last one.


My System SpecsSystem Spec
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30 Apr 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It appears that this Install of windows is counterfeit, The best course of action is to purchase a proper copy of windows from a reputable place like newegg or tiger direct, format your drive and re-install with the legal copy of windows.
My System SpecsSystem Spec
30 Apr 2013   #3
meanbusiness

Windows 7 Ultimate x64
 
 

sorry, but I don't think the windows version I use would cause this issue, since I've been using the same copy for last 3 years, and had this computer formated about 4 or 5 times, we have about 5 computers at home, so we just use a copy from a friend's assembler, and this is the first problem related to blue screen, well I was actually just asking for help, but thanks anyway
My System SpecsSystem Spec
.

01 May 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

No you don't seem to understand we don't support counterfeit copies of windows, which yours is.The Product ID matches a Dell while the machine its self is a custom build, the only way this is possible is through a hackers exploit making the actual behavior of the operating system unpredictable as the exploits used leave the OS open to numerous security and stability problems.
My System SpecsSystem Spec
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 BSOD using firefox, 0x0000003b




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