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Windows 7: BSOD during normal operation

30 Apr 2013   #1
secretsquirrel9

64
 
 
BSOD during normal operation

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA800582E8E0
BCP3: FFFFFA800582EBC0
BCP4: FFFFF800037D7470
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


My System SpecsSystem Spec
.
30 Apr 2013   #2
secretsquirrel9

64
 
 

Deleted
My System SpecsSystem Spec
30 Apr 2013   #3
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

My System SpecsSystem Spec
.

30 Apr 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Ok to start please remove these two programs, chances are they have already done irreparable damage to your windows install:

Code:
Start Menu\Programs\Free Registry Cleaner	
Start Menu\Programs\Free Registry Defrag
next please run the system file checker to check for any file system corruption:

Quote:
SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.
And last please ensure that the firmware for your SSD is up to date and re-seat the data and power cables connected to it, then ensure that your BIOS is up to date. The firmware can be found on the SSD manufacturers webpage. And the Bios can be found on the motherboard manufacturers website.
My System SpecsSystem Spec
30 Apr 2013   #5
secretsquirrel9

64
 
 

Upon analysis of my dmp files im pinging a ntoskrnl.exe as the culprit driver of the crash. In fact I actually never got these BSODs until I updated drivers. However I rolled back all my drivers and Im still BSODing. As for Eusing registry utilities I have used for years and always back up my registry, I have never had a single issue with using these tools.

also there were nothing out of normal with the scan
My System SpecsSystem Spec
30 Apr 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

ntoskrnl.exe is the kernel on which a module crashes. When the dump recording mechanism fails to identify which module failed actually, it mistakenly blames the kernel itself. Whatever, it can never be the cause of a BSOD, whereas BSODs occur on it, BSODs affect it. Moreover, it is not any driver. Its the kernel..... an OS element. If you altering it will never help anyway, but will make the system even unstable.

Anyway, all your recent BSODs are either Stop 0xF4 or stop 0xA with partmgr.sys as failing module. As like ntoskrnl.exe, you cannot do anything with partmgr.sys. So the cause it to be searched in elsewhere.

Where? A stop 0xF4 is storage access error; partmgr.sys also related to storage devices. So the problem is somehow the storage access is being blocked.

Storage access may be blocked by either a SSD running with backdated firmware, or a failing storage device, or a bad cable/ port, or failing storage initializing drivers, or by the filter service of an antivirus, or by a virus. Let us check those one by one.

Check that your OCZ-AGILITY3 SSD is running with up to date firmware.
You dont use any SCSI driver, but the native ATA/ATAPI controller, which never causes any trouble, so we can take it out of list for the time being.

No antivirus installed? Or I am missing something? Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Moreover, there are reasons to do some deeper virus scan.
Code:
fffff880`076414e0 fffff880`010fd956 ataport!GenPnpFreePdo+0x68
fffff880`07641510 fffff880`010fe4ce ataport!GenPnpPdoRemoveDevice+0x86
fffff880`07641540 fffffa80`04fcb81c ataport!IdePortDispatchPnp+0x22
Scan the system for possible virus infection with the following programs only.
If these tow scans come clean, we have to search for the reasons of these errors elsewhere, in hardware. Might be the port to which the SSD is connected via a SATA cable is not the appropriate one or failing, or simply the SATA cable itself is failing.

Do these and let us know the results.
___________________________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa80059b7b30, fffffa80059b7e10, fffff80003782470}

----- ETW minidump data unavailable-----
Probably caused by : wininit.exe

Followup: MachineOwner
--------------------------------------------------------------------------------------------
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {10, 2, 0, fffff80003466852}

Probably caused by : partmgr.sys ( partmgr!PmPnp+fe )

Followup: MachineOwner
---------
My System SpecsSystem Spec
30 Apr 2013   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Just a FWIW, Arc .....

there are a couple of related events in the logs...

Code:
Event[487]:
  Log Name: System
  Source: atapi
  Date: 2013-04-30T13:48:04.443
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: TheSecretLair
  Description: 
The driver detected a controller error on \Device\Ide\IdePort0.
Event[488]:
  Log Name: System
  Source: atapi
  Date: 2013-04-30T13:48:04.443
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: TheSecretLair
  Description: 
The driver detected a controller error on \Device\Ide\IdePort0.
My System SpecsSystem Spec
01 May 2013   #8
secretsquirrel9

64
 
 

Thank you guys very much for your indepth responses. At the time i was running malwarebytes, I also frequently to hone' my virus removal skills would leave it off for a few weeks and then go to town. I know it sounds dumb but I make a killing fixing the lesser individuals computers. I am the kind of person that breaks stuff to figure out how to fix it. 99.99% of problems can be fixed with google but only 5% can comprehend the directions.

I do maintain a relatively clean PC. I was aware of a certain sweetpacks malware on my PC and was letting it 'fester' perse. I just never got around to getting in depth.

Anyway after listening to what you guys were saying im leaning more towards my firmware in my OCZ Drive needs to be reflashed. Since you all mentioned it I recall having back dated firmware when I bought the drive and having similar crashes. The SSD would essentially "Block" any communication with the drive, and as we all know if you block access to the operating system the computer freaks out and zzzzzzap you get an F code.

I usually back up my data on my external disk drive "thank you transend and its 1 button backup". Anyway since it was only 2 days old I went ahead and did a fresh reinstall of windows, I know the operating system probably needed it anyway. You can only clean a rug so much before you have to replace it. So anyway I did a fresh install, everything went well for about 5 hours and then another f'in F code, which honestly didn't really bother me since now I know exactly what I was probably dealing with, thanks to you guys and your insight I decided to pull my smarts on my OCZ. Here it is,

SMART Data


Model Number: OCZ-AGILITY3
Serial Number: OCZ-6DQHPUS84ET454E9
WWN: 5e83a97ec6e6170c


ID ATTRIBUTE STATUS VALUE WORST THRESHOLD TYPE UPDATED RAW
1 Raw Read Error Rate 0x000f 090 090 050 Pre-fail Always 0/4561508
5 Retired Block Count 0x0033 100 100 003 Pre-fail Always 0
9 Power-On Hours 0x0032 094 094 000 Old age Always 5836h+39m+00.990s
12 Device Power Cycle Count 0x0032 100 100 000 Old age Always 498
171 Program Fail Count 0x0032 000 000 000 Old age Always 0
172 Erase_Fail Count 0x0032 000 000 000 Old age Always 0
174 Unexpected Power Loss 0x0030 000 000 000 Old age Offline 42
177 Wear Range Delta 0x0000 000 000 000 Old age Offline 2
181 Program Fail Count 0x0032 000 000 000 Old age Always 0
182 Erase Fail Count 0x0032 000 000 000 Old age Always 0
187 Reported Uncorrectable 0x0032 100 100 000 Old age Always 0
194 Temperature Celsius 0x0022 030 030 000 Old age Always 30 (Min/Max 30/30)
195 ECC On-the-Fly Error Count 0x001c 120 120 000 Old age Offline 0/4561508
196 Reallocation Event Count 0x0033 100 100 003 Pre-fail Always 0
201 Uncorrectable Soft Read Error Rate 0x001c 120 120 000 Old age Offline 0/4561508
204 Soft ECC Correction Rate 0x001c 120 120 000 Old age Offline 0/4561508
230 Life Curve Status 0x0013 100 100 000 Pre-fail Always 100
231 SSD Life Left 0x0013 100 100 010 Pre-fail Always 0
241 Lifetime Writes from Host 0x0032 000 000 000 Old age Always 2776
242 Lifetime Reads to Host 0x0032 000 000 000 Old age Always 6176

After a nice and through investigation, although OCZ Toolkit doesn't accurately calculate "lifespan" I have thus assumed it was my firmware on my drive. I did a HD swap and made the SSD a slave, updated the firmware and I am back to normal. I just want to say thank you guys for your help and now I know "SOMETIMES" the firmware on the SSD just needs to be flashed.

Anyway, Problem solved! Thanks a ton guys you were a bunch of help!
Kudos!

P.s. wish me luck, I start computer science in 2 months >.< hopefully I have a relatively decent jump on the herd!
My System SpecsSystem Spec
01 May 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK, now observe how the computer is working. Let us know the results after a few days ... say after seven days.

But if it BSODs, inform us then and there.

Noel, if I get the root of the issue in the dump, I dont see the extra data May be we have one more work pending in this thread ..... not sure right now.
My System SpecsSystem Spec
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