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Windows 7: BSOD using outlook 2013 - brand new lenovo x220t-should i return it?

30 Apr 2013   #1
lukemike

Windows 7 Professional 64bit
 
 
BSOD using outlook 2013 - brand new lenovo x220t-should i return it?

BSOD using outlook 2013
Hi, I was downloading emails (3000) and left the computer overnight when BSOD occured. It's a brand new machine, no changes made, I am very concerned. I can still send it back to the shop (2 days old). I would really appreciate your help with that I would really like to know what is causing the problem. Many thanks. All the required files attached.


My System SpecsSystem Spec
.
30 Apr 2013   #2
lukemike

Windows 7 Professional 64bit
 
 
Systemscan screen

I have just run system scan (as suggested in another post) I hope it may help with determining the cause.
It said: ' Windows Resource Protection did not find any integrity violations'. THanks.
My System SpecsSystem Spec
30 Apr 2013   #3
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi lukemike and welcome to Seven Forums.

Lets start off with removing the Defrag software Start Menu\Programs\Auslogics
restart PC after you uninstalled the software . Then update your RST driver

Also update your RST driver by clicking on the link below

http://downloadcenter.intel.com/conf...&Dwnldid=22194

Click on the I accept radio button.
My System SpecsSystem Spec
.

30 Apr 2013   #4
lukemike

Windows 7 Professional 64bit
 
 

Thank you. All done. What is the accept the radio button?
My System SpecsSystem Spec
30 Apr 2013   #5
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

When you click on the link you should get to a page with this on the bottom



Click that to start the download of the driver.
My System SpecsSystem Spec
30 Apr 2013   #6
lukemike

Windows 7 Professional 64bit
 
 

Sorry got a bit confused. All done. Diskdefrag un-installed, driver updated, computer restarted.
My System SpecsSystem Spec
30 Apr 2013   #7
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Use it as you were using it. If you get anymore BSOD upload the file using the tool once more and click on GRAB ALL again.
My System SpecsSystem Spec
30 Apr 2013   #8
lukemike

Windows 7 Professional 64bit
 
 

Thank you very much I really appreciate this. 2 questions if I may. What is the safe alternative to Auslogic DiskDefrag (I was not aware it may cause any problems). The second one - was the problem caused by HDD?
My System SpecsSystem Spec
30 Apr 2013   #9
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

First Answer: I personally use Diskeeper now their new name is condusiv

Link : Condusiv Technologies: High Performance Software Solutions

Second Answer : Yes the BSOD was hard drive related. It was probably caused by both the Auslogic Defrag program and the old driver.


If you get anymore BSODs upload the dmp file once more and we will go from there. I would hate to have you return a 2 day old laptop .
My System SpecsSystem Spec
30 Apr 2013   #10
lukemike

Windows 7 Professional 64bit
 
 

Thanks again I really appreciate you help, if you need any British tea or anything that can be easily posted to US, give me a shout I'll see what I can do
As far as the laptop's concerned I still have 4 days to return it, and I'd rather do it than be stuck with a faulty unit ( I did run SMART tests which came back clean). Now I have to figure out a way to replicate the situation when it happened to see if the BSD will come back. Anyway thanks again and I hope the problem's solved.
P.s. I am serious about the tea
My System SpecsSystem Spec
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 BSOD using outlook 2013 - brand new lenovo x220t-should i return it?




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