Solved BSOD - Random, continue after re-image

J

Jimstigator

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Laptop continues to BSOD even after re-image. User is not sure what they are doing at time of crash. Likely a bad driver, just not sure which. Logs attached.

Thanks!
Jim
 
Last edited:

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Code: 
FOLLOWUP_IP: 
wpsdrvnt+4bd2
fffff880`03e33bd2 ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  wpsdrvnt+4bd2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: wpsdrvnt

IMAGE_NAME:  [COLOR="Red"]wpsdrvnt.sys[/COLOR]

Code: 
Image name: wpsdrvnt.sys
    Timestamp:        Wed Oct 03 11:06:08 2012 (506C7E90)

wpsdrvnt.sys belongs to Symantec Firewall

Is this an Enterprise PC ?
 

My Computer My Computer

At a glance

Windows 7 Ultimate 32-Bit & Windows 7 Ultimat...Intel Core i7 CPU 950 @ 3.07GHzOCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 160...ATI Radeon HD 5700 Series
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
Three dump files state 0xD1 errors BSOD Index which would indicate a driver error, two of them blame wpsdrvnt.sys Driver Reference Table - wpsdrvnt.sys which is a symantec component and the other blames NETw5s64.sys intel 5100 wifi driver
 

My Computer My Computer

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Win7 Ultimate X64Intel i5 3570K8GB DDR3 1600Onboard
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Pauly Special
OS
Win7 Ultimate X64
CPU
Intel i5 3570K
Motherboard
Gigabyte Z77X-DS3H
Memory
8GB DDR3 1600
Graphics Card(s)
Onboard
Sound Card
Onboard
Screen Resolution
1280x1024
Hard Drives
Samsung 840 Evo SSD (OS)
1TB Spinner (Data)
PSU
800W Arctic
Case
Cooler Master
Cooling
3x120mm Fans
Keyboard
MS Wireless
Mouse
MS Wireless
Internet Speed
20M
Yes, it's a friend's work laptop. Just trying to help where their IT department won't.

-Jim
 

My Computer My Computer

At a glance

Virginia
OS
Virginia

My Computer My Computer

At a glance

Windows 7 Ultimate 32-Bit & Windows 7 Ultimat...Intel Core i7 CPU 950 @ 3.07GHzOCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 160...ATI Radeon HD 5700 Series
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
Thanks fellas! I'll pass on the great info.

Jim
 

My Computer My Computer

At a glance

Virginia
OS
Virginia
Have your friend take his PC to his local IT department to take a look at the Symantec software.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 32-Bit & Windows 7 Ultimat...Intel Core i7 CPU 950 @ 3.07GHzOCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 160...ATI Radeon HD 5700 Series
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
CPU
Intel Core i7 CPU 950 @ 3.07GHz
Motherboard
ASUS P6T DELUXE V2
Memory
OCZ 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 OCZ3X1600R2
Graphics Card(s)
ATI Radeon HD 5700 Series
Sound Card
OnBoard
Hard Drives
WD6400AACS-00M3B0 (640GB SATA )
PSU
CORSAIR 850w
Case
NZXT LEXA
Cooling
Intel Stock Heatsink Fan
Keyboard
Microsoft Wireless Laser Keyboard 7000
Mouse
Microsoft Wireless Laser Mouse 7000
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