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Windows 7: BSOD - Random, continue after re-image

30 Apr 2013   #1
Jimstigator

Virginia
 
 
BSOD - Random, continue after re-image

Laptop continues to BSOD even after re-image. User is not sure what they are doing at time of crash. Likely a bad driver, just not sure which. Logs attached.

Thanks!
Jim


My System SpecsSystem Spec
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30 Apr 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Code:
FOLLOWUP_IP: 
wpsdrvnt+4bd2
fffff880`03e33bd2 ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  wpsdrvnt+4bd2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: wpsdrvnt

IMAGE_NAME:  wpsdrvnt.sys
Code:
Image name: wpsdrvnt.sys
    Timestamp:        Wed Oct 03 11:06:08 2012 (506C7E90)
wpsdrvnt.sys belongs to Symantec Firewall

Is this an Enterprise PC ?
My System SpecsSystem Spec
30 Apr 2013   #3
Pauly

Win7 Ultimate X64
 
 

Three dump files state 0xD1 errors BSOD Index which would indicate a driver error, two of them blame wpsdrvnt.sys Driver Reference Table - wpsdrvnt.sys which is a symantec component and the other blames NETw5s64.sys intel 5100 wifi driver
My System SpecsSystem Spec
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30 Apr 2013   #4
Jimstigator

Virginia
 
 

Yes, it's a friend's work laptop. Just trying to help where their IT department won't.

-Jim
My System SpecsSystem Spec
30 Apr 2013   #5
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

My System SpecsSystem Spec
30 Apr 2013   #6
Jimstigator

Virginia
 
 

Thanks fellas! I'll pass on the great info.

Jim
My System SpecsSystem Spec
30 Apr 2013   #7
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Have your friend take his PC to his local IT department to take a look at the Symantec software.
My System SpecsSystem Spec
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 BSOD - Random, continue after re-image




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