BSOD and no clue what happened, please help....


  1. blaze2210
    Posts : 4
    Windows 7 Ultimate x64
       New #1

    BSOD and no clue what happened, please help....


    Hey, what's up? I'm really new to these forums, but I have pulled a few useful tips from here in the past. I had a movie playing in VLC media player when I laid down to take a nap. When I woke up, I noticed that my computer had restarted - as it was sitting at the Windows login screen. I tried to figure out what exactly happened, but it seems as though the issue is a bit over my head at this point. If someone could help me interpret these results, figure out what happened, then help figure out how to fix it - that would be awesome. I followed the instructions and created the rar file of the output from the SF Diagnostic Tool, and attached it to this. Can anyone help me out? Thank you in advance!! I just want my computer to be stable....
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  3. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #2

    I've had a look at your files. Please do the following:

    1. Download and save this tool to your desktop:
    http://go.microsoft.com/fwlink/?linkid=52012

    2. Run the tool, and then click Copy - ignore any errors if they appear

    3. Use CTRL+V to paste the unedited results of the tool here in your next reply
      My Computer
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  4. blaze2210
    Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    Code:
     
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
Windows Product ID: 00426-OEM-8992662-00497
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {7F14734D-10E7-4DD7-9197-5D4647211183}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.130318-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7F14734D-10E7-4DD7-9197-5D4647211183}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-4267682835-2557174647-3286715947</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DX48BT2_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BTX3810J.86A.2006.2009.1023.1057</Version><SMBIOSVersion major="2" minor="4"/><Date>20091023000000.000000+000</Date></BIOS><HWID>FDBB0600018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7600.16385
 
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600497-02-1033-7600.0000-1202013
Installation ID: 018506334134817040863371503734177060541412775406261140
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PMJBM
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 5/3/2013 6:20:56 PM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: NgAAAAAABgABAAEAAAACAAAAAgABAAEAln1OqIj9Bp5cpUZqDiBk/iQBtN2ke26aFPLbvkbK
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            INTEL         DX48BT2 
FACP            INTEL         DX48BT2 
HPET            INTEL         DX48BT2 
MCFG            INTEL         DX48BT2 
WDDT            INTEL         DX48BT2 
ASF!            INTEL         DX48BT2 
SSDT            INTEL         CpuPm
SSDT            INTEL         CpuPm
SSDT            INTEL         CpuPm
SSDT            INTEL         CpuPm
SSDT            INTEL         CpuPm
SSDT            INTEL         CpuPm
SSDT            INTEL         CpuPm
SSDT            INTEL         CpuPm
SSDT            INTEL         CpuPm
WDTT            INTEL         DX48BT2 
ASPT            INTEL         PerfTune
SLIC            HPQOEM        SLIC-MPC
    Last edited by Brink; 03 May 2013 at 20:29. Reason: code box
      My Computer
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  6. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #4

    Installation uses blacklisted key.

    Purchase a genuine Windows 7 - we do not support counterfeit Windows 7 installations
      My Computer
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  7. blaze2210
    Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       New #5

    By the way, thank you for the very quick response!! So due to that fact, you won't be able to help me figure out why Windows crashed?
      My Computer
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  8. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #6

    Correct - I'm not able to help you. But I'll give you some free advice.........you will probably find less crashing if you used a genuine Windows 7
      My Computer
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  10. blaze2210
    Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       New #7

    Well, it's only ever crashed this once, and I just put a new (to me) motherboard in it about 3 days ago....
      My Computer
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