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Windows 7: BSOD using Lightroom 5 beta and Chrome 26.0.141.64m

01 May 2013   #1
Russellreno

OS Name Microsoft Windows 7 Home Premium OS Version 6.1.7601
 
 
BSOD using Lightroom 5 beta and Chrome 26.0.141.64m

My pc crashed with the typical BSOD message so I uninstalled Lightroom 5 Beta. It crashed again 2 days later.

Overall
General
Operating System Microsoft Windows 7 Home Premium
Central Processor AMD Athlon(tm) II X4 630 Processor
User Name Russell
Graphics
Video Adapter ATI Radeon HD 4200
Video Memory 256.00 MB
Screen Resolution 1920 x 1080
Storage
Total Memory 5.74 GB
Free Memory 3.69 GB
Total Hard disk 3725.92 GB
Free Hard disk 1858.90 GB
I/O
Mouse USB Input Device
Keyboard USB Input Device

Top
Operating System
Computer System
Computer Name HPWIN7
User Name Russell
Organization N/A
Operating System
OS Name Microsoft Windows 7 Home Premium
OS Version 6.1.7601
Service Pack 1.0
Product ID 00359-OEM-8992687-00010
System Up Time 5/1/2013 7:49:29 PM
Internet Explorer Version 9.10.9200.16540
Microsoft DirectX Version 4.09.00.0904
OpenGL Version 6.1.7600.16385 (win7_rtm.090713-1255)
Registry
Maximum Size 2048 MB
Current Size 151 MB
Status OK

Processor MainBoard
Central Processor
CPU Name AMD Athlon(tm) II X4 630 Processor
Code Name Model 5, Stepping 2
Manufacturer AuthenticAMD
Current Clock Speed 2800 Mhz
Max Clock Speed 2800 Mhz
Voltage 1.5V
External Clock 200 Mhz
Serial Number 178BFBFF00100F52
CPU ID AMD64 Family 16 Model 5 Stepping 2
Socket Designation CPU 1
L1-Cache 512 KB
L2-Cache 2048 KB
L3-Cache 0 KB


My System SpecsSystem Spec
.
02 May 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

My System SpecsSystem Spec
03 May 2013   #3
Russellreno

OS Name Microsoft Windows 7 Home Premium OS Version 6.1.7601
 
 
I did follow the instructions.

Step 6. In your BSOD post, upload the renamed SF_DD_MM_YYYY.zip folder into your post.

I uploaded Russellreno.zip following the six steps.

Did I miss a step.
My System SpecsSystem Spec
.

06 May 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It looks like most of the files that should be in the folder are missing, there is only the windows update log which is basically useless in this situation try running the tool again and let it run for a good ten minutes or so then upload the new zipped folder as you did before.
My System SpecsSystem Spec
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 BSOD using Lightroom 5 beta and Chrome 26.0.141.64m




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