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Windows 7: Random BSOD - Mostly while playing Movies

02 May 2013   #1
ravinmi

Windows 7 Home Premium 64bit
 
 
Random BSOD - Mostly while playing Movies

Hi Team,

I have a Lenovo B500 with Windows 7 64 Bit. I get random BSOD with some STOP. 0x000001E (If I am not wrong) error while playing movies.

This machine has worked fine since last 3 years and it's creating issues now.
I am uploading the dump files and the CPU info. Please help.

Thanks.


My System SpecsSystem Spec
.
02 May 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It looks like the problem is being caused by your USB to VGA adapter:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for mctkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for mctkmd64.sys
Driver Reference Table - mctkmd64.sys

Please try updating the driver from here: Magic Control Technology Corp.
My System SpecsSystem Spec
02 May 2013   #3
ravinmi

Windows 7 Home Premium 64bit
 
 

Thanks! It may be the reason because I have recently connected a USB to HDMI adaptor as my system does not have a HDMI out port.

Is this normal?
My System SpecsSystem Spec
.

02 May 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Im not sure to be honest, I have never used adapters like this, but it is possible.
My System SpecsSystem Spec
02 May 2013   #5
ravinmi

Windows 7 Home Premium 64bit
 
 

Hi Dsprague,

I tried uninstalling and reinstalling the External Graphics Driver and Now I am getting this. I remember I did not get this warning when I first installed this drier.

Can you help me comprehend this.

Screenshot attached.
My System SpecsSystem Spec
02 May 2013   #6
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It seems you need to update your Graphics card driver it is very old:

Code:
nvlddmkm	Tue Aug 11 11:17:33 2009
Driver Reference Table - nvlddmkm.sys

update it from here: Drivers - Download NVIDIA Drivers
My System SpecsSystem Spec
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