Random BSOD - Mostly while playing Movies

ravinmi · 02 May 2013

Hi Team,

I have a Lenovo B500 with Windows 7 64 Bit. I get random BSOD with some STOP. 0x000001E (If I am not wrong) error while playing movies.

This machine has worked fine since last 3 years and it's creating issues now.
I am uploading the dump files and the CPU info. Please help.

Thanks.

Dsprague · 02 May 2013

It looks like the problem is being caused by your USB to VGA adapter:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for mctkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for mctkmd64.sys

Driver Reference Table - mctkmd64.sys

Please try updating the driver from here: Magic Control Technology Corp.

ravinmi · 02 May 2013

Thanks! It may be the reason because I have recently connected a USB to HDMI adaptor as my system does not have a HDMI out port.

Is this normal?

Dsprague · 02 May 2013

Im not sure to be honest, I have never used adapters like this, but it is possible.

ravinmi · 02 May 2013

Hi Dsprague,

I tried uninstalling and reinstalling the External Graphics Driver and Now I am getting this. I remember I did not get this warning when I first installed this drier.

Can you help me comprehend this.

Screenshot attached.

Dsprague · 02 May 2013

It seems you need to update your Graphics card driver it is very old:

Code:

nvlddmkm	Tue Aug 11 11:17:33 2009

Driver Reference Table - nvlddmkm.sys

update it from here: Drivers - Download NVIDIA Drivers